> Trend Micro OfficeScan Client 8.0 Client-Server edition
Research suggests that this behavior would not be seen in OfficeScan v8.7
and higher.
> Trend was still running [in background when SP3 was installed]
That should not have been the case.
Xander wrote:
> Hi, sorry for later reply
>
> ok, winver:
> V5.1 (Build 2600.xpsp.090413-2111 : Service pack 3)
>
> Trend:
> Trend Micro OfficeScan Client 8.0 Client-Server edition
>
> Windows firewall is always set to off - Trend was still running
> Trend was purchased by company and dont know exact date of expiry.
>
> Other network guys have suggested it is a redirect loop that may have some
> thing to do with our systems (maybe). it occurs in IE, Firefox and opera
> web
> browsers
>
>
> "PA Bear [MS MVP]" wrote:
>> 1. Start | Run | (type) WINVER | [OK]
>>
>> Write down the complete, second line of text in the resulting window then
>> type it into a reply to this post.
>>
>> 2a. Are you running Trend Micro OfficeScan 8.x Corporate Edition,
>> Client-Server, or...? Is it v8.7 or lower?
>>
>> 2b. Were all Trend Micro Office Scan components (e.g., anti-virus;
>> anti-spyware; firewall, depending on the Office Scan edition) fully
>> disabled and was the Windows Firewall enabled prior to installing SP3?
>>
>> 2c. Trend Micro Office Scan V8.0 is pretty dated (V10 is the current
>> version). Have you (or has your company) purchased it? If so, when does
>> the subscription expire? Or is it a cracked/torrent-based install?
>>
>>
>> Xander wrote:
>>> Done reset but no success
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Let's try a Reset...
>>>>
>>>> HOW TO Reset Internet Explorer (IE6)
>>>> ====================
>>>> Note: The following will delete all cookies. To save them beforehand:
>>>> IE
>>>> File | Import and Export | Export Cookies | save the file in an
>>>> appropriate
>>>> location. To import the backup afterwards: IE File | Import and Export
>>>> |
>>>> Import Cookies | point the wizard to the saved file.
>>>>
>>>> ----------------------------------------
>>>> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
>>>> (without quotation marks) and press Enter.
>>>> 2. Select the General tab, and in the Temporary Internet files window,
>>>> click "Delete Cookies", and click OK.
>>>> 3. In the same tab click Delete Files, check the "Delete all offline
>>>> contents" box and click OK.
>>>> 4. Click the Programs tab, and click "Reset Web Settings".
>>>> 5. Click the Advanced tab, and click "Restore Defaults".
>>>> 6. Under the Advanced tab, uncheck "Enable third-party browser
>>>> extensions
>>>> (requires restart)".
>>>> 7. Click OK.
>>>> 8. Reboot.
>>>>
>>>>
>>>> Xander wrote:
>>>>> Followed steps 1-3, tested - behaviour still continues
>>>>>
>>>>> step 4, tested - behaviour still continues
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> The computer is fully-patched (at least as far as IE6 is concerned).
>>>>>>
>>>>>> Try the following and see if the behavior continues:
>>>>>>
>>>>>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable
>>>>>> third-party
>>>>>> browser extensions <=uncheck/disable this option.
>>>>>>
>>>>>> 2. Close all IE windows & reboot for good measure.
>>>>>>
>>>>>> 3. Confirm that the option in #1 is still unchecked then test.
>>>>>>
>>>>>> 4. Re-enable the option in #1, close all IE windows & reboot, then
>>>>>> test
>>>>>> again.
>>>>>>
>>>>>>
>>>>>> Xander wrote:
>>>>>>> After selecting yes the prompt keeps reappearing - loading bar at
>>>>>>> bottom
>>>>>>> does slowly fills up after continuois clicking og prompt but the
>>>>>>> page
>>>>>>> never
>>>>>>> changes.
>>>>>>>
>>>>>>> WININET.DLL version - 6.0.2900.5803
>>>>>>> Anti virus - Trend micro Office Scan V8.0
>>>>>>> Defender not running - Norton and Mcafee not on pcs image
>>>>>>> The Trend antivirus has no known affects on installing software
>>>>>>>
>>>>>>>
>>>>>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
>>>>>>> problems
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> If you select YES after encountering the "Do you wish to continue?"
>>>>>>>> prompt,
>>>>>>>> is everything OK anyway?
>>>>>>>>
>>>>>>>> If you do not log-in and continue to
>>>>>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the
>>>>>>>> same
>>>>>>>> prompt? ...is everything OK anyway?
>>>>>>>>
>>>>>>>> If the behavior is being caused by what's described in KB883740
>>>>>>>> (and
>>>>>>>> such
>>>>>>>> may not be the case), it should have been addressed after you'd
>>>>>>>> installed
>>>>>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
>>>>>>>> installed. Is the computer currently fully-patched at Windows
>>>>>>>> Update?
>>>>>>>> (Do
>>>>>>>> NOT install IE8!)
>>>>>>>>
>>>>>>>> In Windows Explorer, navigate to and right-click on
>>>>>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version
>>>>>>>> tab:
>>>>>>>> What
>>>>>>>> version is displayed here?
>>>>>>>>
>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>> your
>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>> applications running in the background when you installed WinXP
>>>>>>>> SP3?
>>>>>>>>
>>>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>>>> machine
>>>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>>>> it)?
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>
>>>>>>>>
>>>>>>>> Xander wrote:
>>>>>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
>>>>>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
>>>>>>>>> compatible
>>>>>>>>> with
>>>>>>>>> newer versions)
>>>>>>>>>
>>>>>>>>> Problem is easy explained in article 883740
>>>>>>>>> http://support.microsoft.com/kb/883740
>>>>>>>>>
>>>>>>>>> Have followed above article with no success, popup blocker is off,
>>>>>>>>> firewall
>>>>>>>>> is off, IE security setting enable to display mixed content
>>>>>>>>>
>>>>>>>>> Happens when logging into
>>>>>>>>>
>>>>>>>>> www.learninggrids.com
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