if it's not listed in the addins, you'll need to delete the extend.dat file
at C:\Documents and Settings\username\Application Data\Microsoft\Outlook.
You can easily access it by pasting %USERPROFILE%\Application
Data\Microsoft\Outlook in the Address bar of your browser or Windows
Explorer.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
Outlook Tips:
http://www.outlook-tips.net/
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http://www.slipstick.com
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http://www.onenote-tips.net/
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"mly" <(E-Mail Removed)> wrote in message
news:3cac01c47f41$0c59ccb0$(E-Mail Removed)...
> Everytime I open Outlook I get the following message:
>
> The add-in "C:\Program Files\Hotbar\bin\4.4.9.0
> \Redemption.dll" could not be installed or loaded. This
> problem may be resolved by using Detect and Repair on the
> Help menu...
>
> I've already tried to do the Detect and Repair. How do I
> resolve this issue?
>
> -mly