KenP wrote:
> I am getting the following STOP info:
>
> 0x00000050 (0x80087000, 0x00000000, 0x88F669DC, 0x00000000)
>
> I found the following info on the MS web site:
>
> Article ID: 329293 - Last Review: June 16, 2008 - Revision: 2.1
> STOP: 0x00000050 Page_Fault_In_Non-Paged_Area Error After
> Installing Service Pack 1 (SP1)
> View products that this article applies to.
> This article was previously published under Q329293
>
> Problem is it doesn't say anything about what to do if system
> returns to BSD when selecting SAFE MODE option.
>
> Does anyone have a clue as to what I can do to resolve this
> problem???
Reading the rest - I would say you are confused about what specific version
of Windows you are running. Let's clear that up initially and go from
there. ;-)
Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your
keyboard) --> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post both in response to this message
verbatim. ;-)
If you truly are running Windows XP - likely a 32-bit version - you should
cleanup and update...
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
Reboot.
Search your registry for %fystem and replace the "f" with an "s". May be
three or four matches.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
and..
Log on as an user with administrative rights and open Internet Explorer and
visit
http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones for
now. I would completely avoid the Optional Hardware updates. Also - I do
not see any urgent need to install Internet Explorer 8 at this time.
Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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