PC Review


Reply
Thread Tools Rate Thread

Re: Power-Off Retract Count raw value 2293768

 
 
Rod Speed
Guest
Posts: n/a
 
      30th Jul 2012
AndyHancock <(E-Mail Removed)> wrote

> My Toshiba Satellite A660 has been in for servicing quite a bit over
> the last 8 months for ongoing problems, and it seems over them now.


I've since had another Toshiba Satellite with a hard drive failure,
replaced under warranty, only just by one week, quite literally.

> I just managed to do a SMART report, and all seems normal except
> for a rather large number that I'm not sure what to make of I already
> followed the wikipedia breakdown of the parameters). I've attached an
> extract of the report below, and I removed the VALUE column preceding
> the WORST column because all the figures were the same except for #10,
> Spin_Retry_Count (102 instead of 100). Also, #194, Temperature_Celsius
> as the note "(Min/Max 24/53)" after the RAW_VALUE figure.


That's not really all that bad with a laptop.

> This edits are attempts to keep text rows below 80 characters
> in order to avoid wrap-around.


> What I really caught my attention was Power-Off Retract Count raw
> value, 2293768. The normalized values seem to indicate that all is well,


Likely its just some quirk with how Toshiba chooses to do that
particular value, its not a simple count like some of the others are.

And according to wikipedia its likely the number of head retracts
that don't involve powering off the drive, so that's not at all unusual
for a laptop drive given that they do tend to do that for safety.

> and I tried googling typical values. The only hit that seemed relevant is
> http://community.wdc.com/t5/Desktop-...es/td-p/359927,


I don't see that one as relevant, because its not a Toshiba drive.

> which reports a raw value of 63.


> The Load_Cycle_Count 3871 also seems high,


Not for a laptop its not. They do power down
the drive to increase the time on the battery.

> but Wikipedia says typical HDs can sustain 300K to 600K.


Specially with laptop drives.

> Further googling says that some linux systems
> can drive up the count, but this is Windows 7.


But is a laptop, nothing surprising about that with a laptop.

> Is the large raw number ignorable considering
> the healthy-looking normalized number?


Yes, it's ignorable.
> ----------------------------------------------------------------------
> The following needs to be viewed in nonproportional font. If using
> Google Groups, this is accessible via the Options link at upper right
> corner.


> smartctl 5.43 2012-06-30 r3573 [i686-pc-cygwin-win7(64)]
> (cygwin-5.43-1)
> Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
>
> === START OF INFORMATION SECTION ===
> Device Model: TOSHIBA MK6476GSXN
> Serial Number: Y1DQC0GOT
> LU WWN Device Id: 5 000039 3a3f854e2
> Firmware Version: GB001M
> User Capacity: 640,135,028,736 bytes [640 GB]
> Sector Size: 512 bytes logical/physical
> ATA Version is: 8
> ATA Standard is: Exact ATA specification draft version not indicated
> Local Time is: Thu Jul 26 01:09:18 2012 EDT
> SMART support is: Available - device has SMART capability.
> SMART support is: Enabled
>
> === START OF READ SMART DATA SECTION ===
> SMART overall-health self-assessment test result: PASSED
>
> <...snip...>
>
> SMART Attributes Data Structure revision number: 16
> Vendor Specific SMART Attributes with Thresholds:
> ID# ATTRIBUTE_NAME WORST THRESH TYPE UPDATED WHEN_FAILED
> RAW_VALUE
> 1 Raw_Read_Error_Rate 100 050 Pre-fail Always -
> 0
> 2 Throughput_Performance 100 050 Pre-fail Offline -
> 0
> 3 Spin_Up_Time 100 001 Pre-fail Always -
> 2025
> 4 Start_Stop_Count 100 000 Old_age Always -
> 106
> 5 Reallocated_Sector_Ct 100 050 Pre-fail Always -
> 0
> 7 Seek_Error_Rate 100 050 Pre-fail Always -
> 0
> 8 Seek_Time_Performance 100 050 Pre-fail Offline -
> 0
> 9 Power_On_Hours 099 000 Old_age Always -
> 405
> 10 Spin_Retry_Count 100 030 Pre-fail Always -
> 0
> 12 Power_Cycle_Count 100 000 Old_age Always -
> 106
> 191 G-Sense_Error_Rate 100 000 Old_age Always -
> 1
> 192 Power-Off_Retract_Count 100 000 Old_age Always -
> 2293768
> 193 Load_Cycle_Count 100 000 Old_age Always -
> 3871
> 194 Temperature_Celsius 100 000 Old_age Always -
> 38
> 196 Reallocated_Event_Count 100 000 Old_age Always -
> 0
> 197 Current_Pending_Sector 100 000 Old_age Always -
> 0
> 198 Offline_Uncorrectable 100 000 Old_age Offline -
> 0
> 199 UDMA_CRC_Error_Count 200 000 Old_age Always -
> 0
> 220 Disk_Shift 100 000 Old_age Always -
> 8255
> 222 Loaded_Hours 100 000 Old_age Always -
> 213
> 223 Load_Retry_Count 100 000 Old_age Always -
> 0
> 224 Load_Friction 100 000 Old_age Always -
> 0
> 226 Load-in_Time 100 000 Old_age Always -
> 305
> 240 Head_Flying_Hours 100 001 Pre-fail Offline -
> 0


That's a fine, the drive is doing fine.

> SMART Error Log Version: 1
> No Errors Logged
>
> SMART Self-test log structure revision number 1
> Num Test_Description Status Remaining
> LifeTime(hours) LBA_of_first_error
> # 1 Short offline Completed without error 00%
> 125 -



 
Reply With Quote
 
 
 
 
Rod Speed
Guest
Posts: n/a
 
      31st Jul 2012
AndyHancock <(E-Mail Removed)> wrote
> Rod Speed <rod.speed....@gmail.com> wrote
>> AndyHancock <andymhanc...@gmail.com> wrote


>>> My Toshiba Satellite A660 has been in for servicing quite a bit over
>>> the last 8 months for ongoing problems, and it seems over them now.


>> I've since had another Toshiba Satellite with a hard drive failure,
>> replaced under warranty, only just by one week, quite literally.


> Hopefully, you could replace the HD yourself.


No, had to use Toshiba because of the warranty claim.

> All my problems started when I brought it into an authorized
> 3rd party repair place. Horrible 8 months. After bringing it
> back without success, Toshiba had me ship it to their own depot.
> They did a good job, though it took 3 returns to them to get rid
> of all problems.


This one worked fine the first time.

> I think most of the problems that occurred
> was due to rough handling during shipping.


Sounds plausible.

> So even though I don't trust the locals and I trust
> them, it's crap shoot when you use UPS. The fact
> that they didn't take packaging seriously on the
> first time was probably a contributing factor
> though (possibly the sole factor -- I don't know).


Not clear what happened here, it was returned
by the retailer to get the warranty repair.
 
Reply With Quote
 
 
 
 
Rod Speed
Guest
Posts: n/a
 
      31st Jul 2012
AndyHancock <(E-Mail Removed)> wrote
> Rod Speed <rod.speed....@gmail.com> wrote
>> AndyHancock <andymhanc...@gmail.com> wrote
>>> AndyHancock <andymhanc...@gmail.com> wrote


>>>> My Toshiba Satellite A660 has been in for servicing quite a bit
>>>> over the last 8 months for ongoing problems, and it seems over
>>>> them now.


>>> I've since had another Toshiba Satellite with a hard drive failure,
>>> replaced under warranty, only just by one week, quite literally.


>> Hopefully, you could replace the HD yourself. All my problems
>> started when I brought it into an authorized 3rd party repair place.
>> Horrible 8 months. After bringing it back without success, Toshiba
>> had me ship it to their own depot. They did a good job, though it
>> took 3 returns to them to get rid of all problems. I think most of
>> the problems that occurred was due to rough handling during shipping.
>> So even though I don't trust the locals and I trust them, it's crap
>> shoot when you use UPS. The fact that they didn't take packaging
>> seriously on the first time was probably a contributing factor though.


> I paid for the shipping the last 2 times.


Legally they have to pay for it here.

> When you consider that the only thing originally wrong was the HD....
> if only I had known, I would have gladly dished out the heightened
> prices at that time to replace it myself. That's how I would do it now.


Yeah, I would have with a mega disaster like that.

> The reinstallation alone for just one repair would have been worth it
> (I think I reinstalled 5~7 times times this year, including the 2 trips to
> the
> local place and the temporary replacement machine they kindly provided).


> Anyway, I don't mean to sound like I'm faulting Toshiba, they
> did good despite mistakes. I had a good agent. For a while
> there, I had a temporary stand-in who I didn't even understand
> (I mean on the phone). I feel lucky despite the misfortunes.


Just had someone else buy an i7 Toshiba, it will be interesting to see how
that goes.

 
Reply With Quote
 
 
 
Reply

Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Re: Power-Off Retract Count raw value 2293768 Robert Nichols Storage Devices 1 31st Jul 2012 01:40 AM
Re: Power-Off Retract Count raw value 2293768 Arno Storage Devices 0 31st Jul 2012 01:38 AM
VueScan raw file is not a true raw file! Henk de Jong Scanners 29 5th Jan 2009 10:57 AM
64bit raw -> 48bit raw in VueScan Jouko Vierumäki Scanners 2 8th Jan 2005 12:28 AM
VS: raw.tif, compressed raw.tif and regular ole tif Billman Scanners 15 6th Jul 2004 02:08 AM


Features
 

Advertising
 

Newsgroups
 


All times are GMT +1. The time now is 11:35 PM.