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Re: Outlook 2003 Beta 2 New Mail Alert - Bug and Suggested Fix

 
 
David Levine
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      29th Jun 2003
Andrew,

I'll give this a shot in the office on Monday. What I have is the need,
in order for my Blackberry sync to work, NOT to enable a local copy. With
a local copy disabled, the alerts don't show. I'll try adding in a rule
that displays an alert and then continues.

Let you know on Monday.

David

(E-Mail Removed) (Andrew) wrote in
news:(E-Mail Removed):

> I've seen a number of postings regarding the new mail alert not
> working in Outlook 2003 Beta 2. After suffering from this problem
> myself, I think I've found the problem and a way around it.
>
> Problem:
> --------
>
> When new mail arrives, the new mail desktop alert either doesn't show
> or shows intermitantly.
> The new mail icon does not get displayed in the system tray.
>
> Configuration:
> --------------
>
> - My installation of Outlook 2003 was a clean one on a clean PC.
> - My email account is an Exchange account connecting to an Exchange
> 5.5 server.
> - Outlook is configured to display the alert in the:
> TOOLS -> OPTIONS -> EMAIL OPTIONS -> ADVANCED EMAIL OPTIONS tab.
> - Outlook is configured to use a cached copy of my Exchange mailbox.
> - I have a number of rules that categorise my incomming mail into
> various Exchange-hosted folders.
>
> Suggested Cause:
> ----------------
>
> In my experience, if I disable my rules, the new mail alerts are
> displayed.
> When the rules are enabled, only mails that are not affected by a rule
> cause a new mail alert to be displayed.
>
> Suggested Solution / Work-around:
> ---------------------------------
>
> As a work-around, I created a new rule that applies to all new mails
> and whose action is to "display a Desktop Alert". With this rule in
> place, all my new emails, whether they match a rule or not, have new
> mail alerts displayed for them. In addition, it seems that the new
> mail icon in the system tray is displayed for the new mails too -
> which in the past it was not.
>
> Request for Feedback:
> ---------------------
>
> Can anyone else confirm that this fixes their problems too?
>
> Can someone from Microsoft (I know this is wishful thinking) confirm
> that there may be a problem with new mail alerts and the new mail icon
> for mails that match rules? If this is by design, can someone please
> explain the intricacies of this feature?
>
> Lastly, it is possible that I have lost the plot. If I have, can
> someone help me find it by explaining why I'm not seeing new mail
> alerts for messages that match rules?
>
> Thanks, Andrew


 
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