let this be a BIG lesson. Pick up "From serf to surfer" which is out of
print but can be had for $100 and worth it since you lost your shirt and
could have been sued so feel lucky! You HAVE TO HAVE contracts (signed), no
excuse. $50/hr is too low to be profitable....I assume you have no ENO
insurance. If you are not familiar with a device 1) you shouldn't be
working with it and going with a hard quote 2) you shouldn't bill for any
learning curve. Take it on the chin and don't let it happen again. If you
plan to do this for a living you need to do it right or someone will sue
your ass off. You have no case for collection. In the future, you may want
to leave access for yourself in case you need to "disable" something in
order to get payment if you know what I mean.
--
Sincerely,
Mark Mancini, CCA, CCNA, Master CIW&CI, CNE 4&5, MCSE+I 4&2000
www.MCSE2000.com
www.AppLauncher.com
"aa" <(E-Mail Removed)> wrote in message
news:261301c33f2e$cca50c40$(E-Mail Removed)...
> . I know the biggist mistake I made, and that was not
> having a document for them to sign. Their offices were on
> a lower floor, and moving to upper floor. I moved tele
> lines in telco, Dsl Co. said they would need to issue new
> static IP's. I wired cat5 to all the offices for data
> with wall plates, structured media case, mounted Cayman
> modem/router, firewall router Sonicwall, assemb.
> computers. Monday (move in day) the dsl SBC said they had
> no knowledge of this account! After half the day fixing
> trouble with SBC's account, previous person did not write
> down the password and Cayman dsl modem/router did not
> have a reset switch. I went home (less than 1mile) and
> got the neccessary serial cable to reset router. Modem
> can be config with new ips ect..they get online, but
> can't see comp.in LA and can't get on line through
> Sonicwall.
> The offices in SD have to see computers in LA, which also
> have a sonicwall/firewall/router on the other end.
> They don't have the password, so after at least a day
> (Tuesday) trying all kinds of settings & failing, we
> reset device on Wed. I am not familiar with Cayman or
> Sonicwall devices, so I basically was LA's hands.
> Charged $50.00 an hour which they agreed.
> They don't want to pay the last check, all the patch
> cables in the media case and at comps. or the trblshtng.
> Mon-Thurs. Call back in a couple of hours, put all
> jumpers back on modem for internet access then call back
> switch back to Sonicwall then back to Cayman modem.
> Thurs, is when they finally figured out need timbuctwo
> (SP) software to see comp and share...ect in La's
> network.
> They said at first it was my fault, then said that I went
> over my estimate which was faxed & didn't say anything
> about helping out every day to get their comp. online and
> networked.
> Any good worded advice or suggestions for me, I
> appologize for not proof reading I am in a hurry.
>
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