"christine" <(E-Mail Removed)> wrote:

>Our office is running windows 2000 profession and using HP
>printer as network printer. One of my user can't print.
>Went to services, spoolsv.exe didn't start. Started the
>service, got error message: the entry point TraceMessage
>could not be located in the dynamic link library
>ADVAPI32.dll. Tried to copy advapi32.dll to this machine,
>can't copy because windows is in use. Would you please
>tell me what is that "entry point TraceMessage" and how
>can I resolve this problem so spoolsv.exe can
>stay "starting". Thank you in advance for your
>assistance. This is kind of urgent situation.

Sounds like your spooler and advapi32.dll are from different service packs
(maybe a failed Windows update?) Re-installing your current service pack
will probably fix the problem. If not, then run the Windows installer and
choose the repair option. After you do that, re-install the service pack
you're currently using.


--
Carey Gregory
Windows Print Drivers & Components
http://www.gw-tech.com

Hi, Carey,
My user had sp3 before, I updated to sp4 last Friday, now,
how can I uninstall sp4 because I was just at his desk
tried to re-install sp3, it would not let me, it told me
to install the sp3 update. If I install only window
install for sp3, would that be working?

Thanks again for your help.

Christine

>-----Original Message-----
>"christine" <(E-Mail Removed)> wrote:
>
>>Our office is running windows 2000 profession and using
HP
>>printer as network printer. One of my user can't print.
>>Went to services, spoolsv.exe didn't start. Started the
>>service, got error message: the entry point TraceMessage
>>could not be located in the dynamic link library
>>ADVAPI32.dll. Tried to copy advapi32.dll to this
machine,
>>can't copy because windows is in use. Would you please
>>tell me what is that "entry point TraceMessage" and how
>>can I resolve this problem so spoolsv.exe can
>>stay "starting". Thank you in advance for your
>>assistance. This is kind of urgent situation.
>
>Sounds like your spooler and advapi32.dll are from
different service packs
>(maybe a failed Windows update?) Re-installing your
current service pack
>will probably fix the problem. If not, then run the
Windows installer and
>choose the repair option. After you do that, re-install
the service pack
>you're currently using.
>
>
>--
>Carey Gregory
>Windows Print Drivers & Components
>http://www.gw-tech.com
>.
>

"Christine" <(E-Mail Removed)> wrote:

>Hi, Carey,
>My user had sp3 before, I updated to sp4 last Friday, now,
>how can I uninstall sp4 because I was just at his desk
>tried to re-install sp3, it would not let me, it told me
>to install the sp3 update. If I install only window
>install for sp3, would that be working?
>
>Thanks again for your help.

To remove a service pack, go to Control Panel, Add/Remove Programs.

But I would try re-installing SP4 first.


--
Carey Gregory
Windows Print Drivers & Components
http://www.gw-tech.com