Hello!
Thanks for the reply and hints. The problem is solved!
I looked at your website which said to
uninstall/reinstall the printer driver. I tried this
prior to my initial posting on the newsgroup, using the
Windows XP printer troubleshooter wizard. For some
reason, it wouldn't let me uninstall the printer driver,
so the printing problem remained, and prompted by first
posting to the newsgroup. I just tried deleting the
driver again via Server Properties, and first closed
Outlook, Word, etc (which I thought were closed the first
time when I tried the wizard a few days ago) and the
printer driver was able to be deleted. I added the
printer using the wizard and now I can print. So problem
solved! Thanks for your help Cari.
The USB connection problem sounds like it would be a
tough one to solve if you hadn't run across it before.
My printer is a network printer so I don't have that
problem, but I will remember that when I upgrade my home
computer with a USB-connected printer. Cheers - RRP
>-----Original Message-----
>Are you still trying to print to the same printer? Yes,
this sounds like a
>silly reply but from your posting, it sounds like Word
or Outlook is trying
>to print to a second printer.... and the 'queue' is for
that other printer.
>Of course this can be exactly the same printer, just
that XP has 'seen' it
>as a second one.
>
>(Brief explanation here..... if a printer is connected
via USB port, and is
>then moved to another USB port one of two things
happen. If the printer has
>hard coded information in it with an "ID", XP will know
it's the same
>printer and just understand you've connected it to
another USB port. If
>there's no ID present, XP assumes you have a second
instance of the same
>printer and reinstalls it. It sounds like this might
have happened at some
>point and Outlook or Word is printing to an 'imaginary'
printer which
>doesn't exist anymore.)
>
>Let's try uninstalling everything that's around in
printers....
>http://www.coribright.com/Windows/Article%20One.htm
>
>Step 4 is the most important step.... but especially
important in your case!
>
>If something will not uninstall here, stop the print
spooler (just like in
>my previous posting, but the wording is net stop
spooler).... and try again.
>
>Let us know how it goes.
>
>Cari
>www.coribright.com
>
>
>"RRP" <(E-Mail Removed)> wrote in
message
>news:ec7301c3f10e$16fcfaa0$(E-Mail Removed)...
>> Hi!
>>
>> Thanks for the help. Yes printer spooler is running,
but
>> still can not print. Can't print a test page from
>> Printer Properties either, so I went through the
Windows
>> XP Printer Troubleshooter and nothing helped. Network
>> connection is fine as I can access other network
>> components. What could it be....?
>>
>> Thanks - Richard
>>>-----Original Message-----
>>>Is the print spooler running?
>>>
>>>From the command prompt, type
>>>
>>>net start spooler
>>>
>>>and hit enter.
>>>
>>>Cari
>>>www.coribright.com
>>>
>>>"RRP" <(E-Mail Removed)> wrote in
>> message
>>>news:e61201c3f039$fac989e0$(E-Mail Removed)...
>>>> Laptop decided not to print any more. I can't print
>> from
>>>> Office/Outlook, but can print from Notepad (with
Office
>>>> XP and Windows XP). With a document open in Office,
>>>> selecting File - Print opens the print dialog box
that
>>>> shows status as 2 documents waiting, but there are no
>>>> documents listed in the Printing Queue in Printers
and
>>>> Faxes. Has anyone had and fixed this problem?
Thanks
>>>
>>>
>>>.
>>>
>
>
>.
>
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