The printer icon is grayed out. The user is unable to print new email that
come in. Even when they open the email and go to File>print. That is gray too.

See if this helps:
1. Click Start, point to Settings, and then click Printers.
2. Right-click the Printer icon, and then click Set as Default
Printer.
If you have a default printer installed but Outlook cannot locate it, remove
and re-install the printer. To do this: 1. Click Start, point to Settings,
and then click Printers.
2. Right-click the Printer icon, and then click Delete. Click Yes if
you receive a prompt to remove extra files.
3. Double-click Add Printer, and then follow the Add Printer Wizard
instructions. Click Yes if you receive a prompt to replace the existing
files.

"JB" <(E-Mail Removed)> wrote in message
news:EBF24C80-7F26-42CA-B7A4-(E-Mail Removed)...
> The printer icon is grayed out. The user is unable to print new email that
> come in. Even when they open the email and go to File>print. That is gray
> too.

That did not work

"BillR [MVP]" wrote:

> See if this helps:
> 1. Click Start, point to Settings, and then click Printers.
> 2. Right-click the Printer icon, and then click Set as Default
> Printer.
> If you have a default printer installed but Outlook cannot locate it, remove
> and re-install the printer. To do this: 1. Click Start, point to Settings,
> and then click Printers.
> 2. Right-click the Printer icon, and then click Delete. Click Yes if
> you receive a prompt to remove extra files.
> 3. Double-click Add Printer, and then follow the Add Printer Wizard
> instructions. Click Yes if you receive a prompt to replace the existing
> files.
>
> "JB" <(E-Mail Removed)> wrote in message
> news:EBF24C80-7F26-42CA-B7A4-(E-Mail Removed)...
> > The printer icon is grayed out. The user is unable to print new email that
> > come in. Even when they open the email and go to File>print. That is gray
> > too.
>
>
>

I have the same issues - how did you resolve it?

"JB" wrote:

> That did not work
>
> "BillR [MVP]" wrote:
>
> > See if this helps:
> > 1. Click Start, point to Settings, and then click Printers.
> > 2. Right-click the Printer icon, and then click Set as Default
> > Printer.
> > If you have a default printer installed but Outlook cannot locate it, remove
> > and re-install the printer. To do this: 1. Click Start, point to Settings,
> > and then click Printers.
> > 2. Right-click the Printer icon, and then click Delete. Click Yes if
> > you receive a prompt to remove extra files.
> > 3. Double-click Add Printer, and then follow the Add Printer Wizard
> > instructions. Click Yes if you receive a prompt to replace the existing
> > files.
> >
> > "JB" <(E-Mail Removed)> wrote in message
> > news:EBF24C80-7F26-42CA-B7A4-(E-Mail Removed)...
> > > The printer icon is grayed out. The user is unable to print new email that
> > > come in. Even when they open the email and go to File>print. That is gray
> > > too.
> >
> >
> >