Hi,

We have a user that's been having lots of problems with
her PowerPoint and different presentations. We're using
Powerpoint XP on a Windows XP system. The powerpoint
files are located on a Netware 5.1 file server.
Here's the scenario. With several presentations (not
every one) Powerpoint would crash after she has made
changes to the underlying table for a pie graph. The
error message says, "Microsoft Office XP component has
encountered a problem and needs to close. We are sorry
for the inconvenience." After hitting ok to this message,
Powerpoint closes or locks up.

Here's some of the troubleshooting that's been done. I've
tried this with the same presentations but located on her
local hard drive and the problem still occurs. I've tried
it on other PCs and it occurs too though to a less
frequent extent. I've deleted all temp files, done a
repair of Office XP, and even uninstalled and reinstalled
Office XP. Yet the presentations still cause Powerpoint
to crash. One other note, in the application error log
I've noticed that it says the faulting application is
graph.exe with event ID of 1000.

Does anyone know how to resolve this? Thanks in advance
for any help.

Regards,
Jeff

Thanks Echo for the info. Is there a solution for Graph
that works for PowerPoint XP with SP2 since that's what we
have? The other steps also don't seem to pertain to our
situation since we're not using NAV 2002 but we're using
Symantec's Anti-Virus Corporate Edition. I'm not sure if
that's the same as NAV.

Jeff

>-----Original Message-----
>You might try reregistering Graph as described at
>http://www.rdpslides.com/pptfaq/FAQ00236.htm Trying some
of the other
>troubleshooting steps there for Graph probably wouldn't
hurt, either.
>
>--
>Echo [MS PPT MVP]
>http://www.echosvoice.com
>
>Jeff wrote:
>>
>> Hi,
>>
>> We have a user that's been having lots of problems with
>> her PowerPoint and different presentations. We're using
>> Powerpoint XP on a Windows XP system. The powerpoint
>> files are located on a Netware 5.1 file server.
>> Here's the scenario. With several presentations (not
>> every one) Powerpoint would crash after she has made
>> changes to the underlying table for a pie graph. The
>> error message says, "Microsoft Office XP component has
>> encountered a problem and needs to close. We are sorry
>> for the inconvenience." After hitting ok to this
message,
>> Powerpoint closes or locks up.
>>
>> Here's some of the troubleshooting that's been done.
I've
>> tried this with the same presentations but located on
her
>> local hard drive and the problem still occurs. I've
tried
>> it on other PCs and it occurs too though to a less
>> frequent extent. I've deleted all temp files, done a
>> repair of Office XP, and even uninstalled and
reinstalled
>> Office XP. Yet the presentations still cause Powerpoint
>> to crash. One other note, in the application error log
>> I've noticed that it says the faulting application is
>> graph.exe with event ID of 1000.
>>
>> Does anyone know how to resolve this? Thanks in advance
>> for any help.
>>
>> Regards,
>> Jeff
>.
>

Hi, Jeff, sorry to take so long to get back with you.

I'd guess it's the Symantec Corp Ed. Anti-Virus. Maybe check with them
to see how to disable that version's Office plugin. There's some info on
the other NAV versions at
http://support.microsoft.com/default...b;EN-US;329820 but I'm
like you -- not sure they're the same.

Echo

Jeff wrote:
>
> Thanks Echo for the info. Is there a solution for Graph
> that works for PowerPoint XP with SP2 since that's what we
> have? The other steps also don't seem to pertain to our
> situation since we're not using NAV 2002 but we're using
> Symantec's Anti-Virus Corporate Edition. I'm not sure if
> that's the same as NAV.
>
> Jeff
>
> >-----Original Message-----
> >You might try reregistering Graph as described at
> >http://www.rdpslides.com/pptfaq/FAQ00236.htm Trying some
> of the other
> >troubleshooting steps there for Graph probably wouldn't
> hurt, either.
> >
> >--
> >Echo [MS PPT MVP]
> >http://www.echosvoice.com
> >
> >Jeff wrote:
> >>
> >> Hi,
> >>
> >> We have a user that's been having lots of problems with
> >> her PowerPoint and different presentations. We're using
> >> Powerpoint XP on a Windows XP system. The powerpoint
> >> files are located on a Netware 5.1 file server.
> >> Here's the scenario. With several presentations (not
> >> every one) Powerpoint would crash after she has made
> >> changes to the underlying table for a pie graph. The
> >> error message says, "Microsoft Office XP component has
> >> encountered a problem and needs to close. We are sorry
> >> for the inconvenience." After hitting ok to this
> message,
> >> Powerpoint closes or locks up.
> >>
> >> Here's some of the troubleshooting that's been done.
> I've
> >> tried this with the same presentations but located on
> her
> >> local hard drive and the problem still occurs. I've
> tried
> >> it on other PCs and it occurs too though to a less
> >> frequent extent. I've deleted all temp files, done a
> >> repair of Office XP, and even uninstalled and
> reinstalled
> >> Office XP. Yet the presentations still cause Powerpoint
> >> to crash. One other note, in the application error log
> >> I've noticed that it says the faulting application is
> >> graph.exe with event ID of 1000.
> >>
> >> Does anyone know how to resolve this? Thanks in advance
> >> for any help.
> >>
> >> Regards,
> >> Jeff