Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/kb/918165
"Ric Flair" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Contact Microsoft support at 800-936-5700; there is a registry key fix
> which resolves this issue.
>
> Stephen Hui [MSFT] wrote:
>> Posting in a more official-looking way this time to salve PA Bear's
>> understandable skepticism. :-)
>>
>>
>>
>> We've determined that the majority of the issues people are having with
>> MS06-015 / KB908531 are due to a bad interaction between the security
>> update
>> and a software component included with various HP hardware devices,
>> including but not limited to printers, scanners, and cameras.
>>
>>
>>
>> Here are two fixes which should fix problems caused by the interaction
>> with
>> the HP software:
>>
>>
>>
>>
>>
>> Option 1 - Modify the registry
>>
>> ------------------------------
>>
>>
>>
>> - (If you have multiple user accounts set up) Log onto the computer using
>> an
>> account with Administrator privileges
>>
>>
>>
>> - Click the Start button, then click Run and type "regedit" at the
>> prompt,
>> without the quotes; this will start Registry Editor
>>
>>
>>
>> - Locate the
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
>> Extensions\Cached key in Registry Editor
>>
>>
>>
>> - Right click on the key and select New / DWORD Value
>>
>>
>>
>> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
>> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>>
>>
>>
>> - Right click the value, select Modify, and type "1" into the Value Data
>> field
>>
>>
>>
>> - Close Registry Editor
>>
>>
>>
>>
>>
>> Option 2 - Kill the HP process
>>
>> ------------------------------
>>
>>
>>
>> - Wait until Internet Explorer, Windows Explorer, or whichever component
>> is
>> encountering problems is in an unresponsive state
>>
>>
>>
>> - Click the Start button, then select Run and type "taskmgr" at the
>> prompt,
>> without the quotes; this will start Task Manager
>>
>>
>>
>> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
>> then
>> right click on them and select End Process
>>
>>
>>
>> (Note: Option 2 this may disable some HP device-specific functionality
>> until
>> you restart your computer.)
>>
>>
>>
>>
>>
>> If your computer is not currently unresponsive, you should only have to
>> do
>> Option 1 or Option 2, not both. If your computer is currently
>> unresponsive,
>> you should be fixed by doing Option 2.
>>
>>
>>
>> I'm very sorry about the inconvenience this has caused you all; hopefully
>> this will get things back on track. Please note that MS06-015 fixes a
>> critical security vulnerability, so it's very important that you
>> reinstall
>> it as soon as possible if you've uninstalled it. Please also keep in
>> mind
>> that disabling Auto Update will leave your computer unprotected even
>> after
>> we release security updates. I understand that this experience has been
>> very frustrating for many of you, but I really must still strongly
>> recommend
>> that you leave Auto Update enabled for your own safety.
>>
>>
>>
>> Last but not least -- if anyone encounters similar problems after
>> attempting
>> both options above, please post about it here so that we can continue to
>> investigate.
>>
>>
>>
>> Thanks,
>>
>> Steve
>>
>>
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>

Stephen;

Thanks for your reg fix on kb908531--I ignored it. Note, you did not
explain which HP device files need to be killed. I agree that is the
best solution, in fact I do not understand why HP has so damn many
little devices on a normal XP home computer--what on earth are they
doing? Regardless, I am writing to indicate that the Wilders thread on
the subject has numerous non-hp users with systems down, like
EVERYBODY, or at least almost everybody.

Best fix is a)do not ever use IE. b)completely uninstall KB908531
including a search and destroy of files, prefetch and registry
containing references therof.

Microsoft needs to go public with this providing a delivery date for
the repaired patch and a working uninstall method, which uninstall on
XP does not provide. Come Monday, this will be all over the tech
newsoutlets pressing how Microsoft is not paying attention to the
effects of their security patches on unsuspecting users. The whole
thing should not have happened and is a huge blanking screwup.

Michael Davis


Stephen Hui [MSFT] wrote:
> Posting in a more official-looking way this time to salve PA Bear's
> understandable skepticism. :-)
>
>
>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
>
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
>

Steve,

I've tried both fixes, and neither works for my computer. I do have an
HP OfficeJet 7130, but I don't have the Sunbelt Kerio Personal
Firewall. I use Norton Internet Security, and Webroot Spy Sweeper. I
have not removed the security update as you suggested.

I cannot open any nested folders under My Documents using MS Word. I
CAN open single files under My Documents, and under the "Open" section
of the task panel when you first open MS Word.

I hope this gives you more information from which to help me.

Thank you,
Catherine

*************************************************************************************************


Stephen Hui [MSFT] wrote:
> Posting in a more official-looking way this time to salve PA Bear's
> understandable skepticism. :-)
>
>
>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
>
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
>
>
>
>
> Option 1 - Modify the registry
>
> ------------------------------
>
>
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
>
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
>
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
> Extensions\Cached key in Registry Editor
>
>
>
> - Right click on the key and select New / DWORD Value
>
>
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
>
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
>
>
> - Close Registry Editor
>
>
>
>
>
> Option 2 - Kill the HP process
>
> ------------------------------
>
>
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
>
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
>
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
>
>
> (Note: Option 2 this may disable some HP device-specific functionality until
> you restart your computer.)
>
>
>
>
>
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
>
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave Auto Update enabled for your own safety.
>
>
>
> Last but not least -- if anyone encounters similar problems after attempting
> both options above, please post about it here so that we can continue to
> investigate.
>
>
>
> Thanks,
>
> Steve
>
>
>
> This posting is provided "AS IS" with no warranties, and confers no rights.

Yeah, this needs to be FIXED asap, Steve. I've spend hours upon hours
looking for a fix to this and it wasn't until I drilled way down into
the MS Office help groups today that I finally found a solution. 99.9%
of your users will have no clue what's going on, nor would they be able
to fix this on their own. I think this is Microsoft's duty to fix this
in a new update this week. I understand this is an important security
update, but what good is it if it disables Word and IE for people?

Which one worked devincomiskey? Did you do the Regedit and kill the HP
processes?

Dont' know yet. Have to pay a visit to my clients tomorrow morning.

Well I have done some of the attempted recommendations (registry, kill the
verclsid.exe, etc) to some of the 200+ computers and some work and some don't
so I'm just about as aggravated as I was last week. Our school has like 99%
HP products (all shared so everyone has all these drivers whether they are
using the printer or not) and it does seem to be a problem related to them
somehow (like someone said -why in the world does HP need to run so much crap
just to scan and print - I can safely say I have never and will never "share
to web" anything with HP anyway and they provide no way to disable that
without going into the registry and such?) Nevertheless, it was working
before the MS update, so I think MS should fix it on their end since they are
the ones who broke it (program your update not to look at the HP process or
something). I am so glad I have a Mac at home. Every day I get so
frustrated with WIndows updates causing problems then go home to relax with
my Apple. And I really am not a Windows hater, it is just when these things
happen then it takes another 4 weeks to fix and the kids and teachers are
lined up that I could scream. :-)

Hey Mike, Thanks for the post.


"Mike" wrote:

> Try this:
>
> 1. Go to Start --> Control Panel --> Add or Remove Programs
> 2. Make sure the "Show updates" box at the top is checked.
> 3. Find Security Update for Windows XP (KB908531) and click it.
> 4. Click the Remove button.
> 5. Click Finish to restart computer.
>
>
> "Thomas" wrote:
>
> > After installing the security updates today and yesterday on 200+ computers
> > in my school district, every single one of them now totally locks up in
> > Internet Explorer when trying to use the drop down box, typing into the
> > address bar, etc. Imagine 500 students and 70 teachers lining up outside
> > your door and calling you on the phone all day long. That was my day.
> > Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
> > yesterday to re-release it. I'll have quit my job before then if this keeps
> > up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
> > all appear to have this problem.

Updated Info. See:

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015 (15 Apr-06)
http://support.microsoft.com/default.aspx/kb/918165

<QP>
.. Unable to access special folders like "My Documents" or "My Pictures".
.. Microsoft Office applications may stop responding when you attempt to save
or open Office files in the "My Documents" folder.
.. Office files in the "My Documents" folder are not able to open in
Microsoft Office.
.. Opening a file through an application's File / Open menu causes the
program to stop responding .
.. Typing an address into Internet Explorer's address bar has no effect.
.. Right-clicking on a file and selecting Send To has no effect.
.. Clicking on the plus (+) sign beside a folder in Windows Explorer has no
effect.
.. Some third-party applications stop responding when opening or saving data
in the "My Documents" folder.
</QP>

The Registry edit referenced in Resolutions section of 918615 above can be
implemented by downloading:

HP's Share-to-Web software - Fix (Line 383, Right)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use: Download the .vbs file and save it to your hard drive (you may want
to right click and use Save Target As). Double-click the vbs file. You will
be prompted when the script is done.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Wonderful.Not sure I want to play in the registries, but I have another
question--is this why I can't seem to use a (NOS) hp USB connection printer
on my new hp computer? If that's not it I'll go look at hp. It's driving me
nuts!

Steve Hui wrote (snipped)
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.