[blitzz]

Hi guys!
I've had a recent problem with my pc a few days ago. ( I'm using a different computer now.) It would start up normally but when it loads up it goes to a black screen with options i can choose to start up. The options are: Start safe mode, start safe mode with networking, start safe mode with command promt, last good configuration and start windows normally.

No matter which option i choose, it goes straight to a blue screen with this error number: STOP:0x00000024 (0x0019203, 0x871A62E8, 0xC0000102, 0x00000000). I can't even log on.

It says something about uninstalling anti virus software and run CKHDSK /r but i can't log on to do that.

Solutions to this would be a big help and please reply if you have any suggestions on how to fix this. Thanks.

[Reefsmoka]

I'd just stick the operating system disc in the cd drive, go in bios, get computer to boot from cd drive and format then install the operating system again and start fresh.

[superdappa]

Hey blitzz if you dont want to lose the data on the computer, you can try and use the Operating System disk and boot from cd-rom in the bios as ReefSmoka said and then when the disk loads go threw the setup options and you will have a prompt for repair. Note* there is 2 repair options you will see a first one come up at the begining then after you go past that one by pressing enter i believe you will see the second one. you can try and run this first before wiping the machine if you have data on it. ( You will find these options when setting up a fresh install of a OS in the steps Listed by Reefsmoka)

[blitzz]

Is the only way to sort this out with the operating system disc? Or is there other ways to fix this?

[superdappa]

Hey Blitzz well if you want to run the repair the best way to do this would be with the OS disc, but i have another question are you able to open the OS in safe mode or it doesnt go past there (being the prompt you said above).

[blitzz]

No, i cannot open any of the safe modes. When i do, the whole list of letters that come up, it stops loading on AVG something and then it goes to blue screen with the same error message and error number.

[superdappa]

is this computer custom made computer or is it a dell, hp etc. as well what OS are you using windows xp pro, visita or 7 . but im assuming its windows xp from what your explaining above.

[blitzz]

Yeah it is windows xp and it is a dell

[superdappa]

ok while im researching this it would be good to check with dell how much the OS disc would cost you for the machine it is normally 15 bucks USA so you might be able to get that and this will allow you to run the repair, let me look and see if i can find another solutions for this problem, as you said it stops on a avg code when you run it in safe mode, if you could post the exact name at the end of the string that it stops on might help to find you a solution.

Also worse case you can remove the hd from yoru computer and plug it up as you would a external HD to another OS and remove the data files, pictures that you want off the HD then format it and run a fresh installation of the OS from the disk you can aquire from Dell.

But as i said before if you run a repair with the Dell OS disk you will more than likley fix the problem there is something corrupt in the OS that needs repairing.

[blitzz]

I think i still have the operating system disc... somewhere. I'll check that AVG code for you tomorrow and post it here. Also, is it normal for a computer that is about 5 years old to be having problems like this?