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PC automatically rebooted with Stop Code 0x9c

 
 
Ahmed Ilyas
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Posts: n/a
 
      30th Jun 2003
Hi there.

hmmm...this is the first case I have seen this but I wanna
give it a shot....

Firstly, what did u install/uninstall before last Friday?

Secondly, have you tried updating Windows and drivers?
(just for safety....)

I would also like to know what happens if you use the last
known good config at startup when pressing F8? Does the
error happen again?

I want to know, if you have another machine and the SAME
chipset, can u take out the HDD and put it in that machine
and see if the error occurs?

If not, can you take out EACH PCI card and leave in the
graphics card alone and disconnect CDRW/DVD R/Zip drive
and see if the error occurs? Then slowly, ONE BY ONE
insert each card/drive and see if errors occur, if it
does, then check that card and see what happens.

If all else fails, please see if you can repair Windows
2000 using setup and if that fails, there may be a faulty
MB...but could be unlikely.

Can you see if you can update the BIOS? Well - it's not
needed since it is a HARDWARE error of some sort.

The CPU (or CPU Cache) COULD be faulty but also try this:

Can you disable PCI Bus mastering in your machine? What
happens?

Please let us know what happens, thank-you



>-----Original Message-----
>Since last Friday, my Windows 2000 Professional PC has
>frequently restarted without any user request. When I
>look at the Event Viewer, a sample event is shown below:
>
>========================================
>Event Type: Information
>Event Source: Save Dump
>Event Category: None
>Event ID: 1001
>Date: 6/29/2003
>Time: 4:02:45 PM
>User: N/A
>Computer: CS343437-A
>Description:
>The computer has rebooted from a bugcheck. The bugcheck
>was: 0x0000009c (0x00000000, 0x1f6b3e40, 0xcc0000ff,
>0x20040189). Microsoft Windows 2000 [v15.2195]. A dump

was
>saved in: C:\WINNT\Minidump\Mini062903-09.dmp.
>========================================
>
>Please note that the 2nd parameter changed each time when
>the system reboots. The other three parameters and the
>stop code always remain the same.
>
>When I run the OS in a Debug Mode upon automatic reboot,
>the blue screen stayed and showed:
>
>========================================
>*** STOP: 0x0000009C (0x00000000, 0x########, 0xCC0000FF,
>0x20040189)
>
>MACHINE_CHECK_EXCEPTION
>
>Beginning dump of physical memory
>Physical memory dump complete. Contact your system
>administrator or technical support group.
>========================================
>
>I have referred to Microsoft Knowledge Base Article
>162363, and it does talk about the Stop Code 0x0000009C
>and machine check exception (Interrupt 18). However,

this
>article and even "Intel Pentium Pro Family Developer's
>Manual - Volume 3: Operating System Writer's Manual" do
>not specify the exact meaning of that stop code and its
>parameters.
>
>First, I went to "Control Panel -> System -> Advanced

Tab -
>> Startup and Recovery button" to uncheck

>the "Automatically Reboot" option. I have also changed
>the power supply from 300W to 350W, and replaced a 512MB
>memory chip with two 256MB memory chips. These actions,
>unfortunately, have not stopped the machine check and
>automatic reboot.
>
>Could anyone tell me the meanings of the followings:
>Stop code = 0x0000009c
>1st parameter = 0x00000000
>3rd parameter = 0xCC0000FF
>4th parameter = 0x20040189
>And, how to tackle this problem?
>
>Thanks in advance.
>.
>

 
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