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Partial degradation of Networking capabilities

 
 
Terry Straehley
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      19th Nov 2003
This is fairly long - Please bear with me.
I was at the home of a client who had just moved and asked me to help
re-setup his computer system. He has Win2K pro on several computers
networked with a Netgear Router and connected to a DSL modem. All the
equipment was apparently working before he disconnected it and moved it
to his new location.
After connecting up we found that on his main desktop he would get a
"Page Not Found" error with Internet Explorer. Netscape seemed to work,
AOL also would not connect. Using IPconfig, I found that the router had
assigned him an address, and I was also able to to ping various external
addresses. Two other computers on his network and my laptop, plugged
into the same router port worked properly. He had network connectivity
to the other computers on the network.
We tried re-booting the computer, at which point he was not able to get
a valid IP address from the router. IPconfig showed the address to be in
the 169.254.x.x range. Doing Ipconfig /renew returned an error message,
which said something about a bad socket (I left the copy over there).
Obviously, he did not even have lan connectivity.
I set him up with a fixed ip address in the router address space, which
restored the local network connectivity, but still no internet http:, or
mail capability.
Previous to all this we were getting messages from Outlook wanting to
run the installer and his DVD decoder had also become uninstalled.

My feeling is that his OS was gradually becoming corrupted, finally
causeing problems in his IP stack. Doing a logged boot, tcpip.sys was
loaded in its normal location.
The computer is four to five years old and my thought is that the hard
disk may be degrading as all of the symptoms are stable once they
appear.
Anyone have any thoughts or suggestions?
--
Erwin H. (Terry) Straehley
private.php?do=newpm&u=
http://www.strassoc.com
 
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serverguy
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      19th Nov 2003
1. First suggestion, and I'm dead serious, is to get rid of AOL.
2. If you think the TCP/IP stack is corrupt, why not just remove it and
reinstall it? You just need a W2K cd.
3. Remove the router from the setup to eliminate it as a possible
trouble-spot; meaning connect the pc directly to the DSL modem and see if it
works, then worry about the internal network.

That should get you started...good luck.

"Terry Straehley" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> This is fairly long - Please bear with me.
> I was at the home of a client who had just moved and asked me to help
> re-setup his computer system. He has Win2K pro on several computers
> networked with a Netgear Router and connected to a DSL modem. All the
> equipment was apparently working before he disconnected it and moved it
> to his new location.
> After connecting up we found that on his main desktop he would get a
> "Page Not Found" error with Internet Explorer. Netscape seemed to work,
> AOL also would not connect. Using IPconfig, I found that the router had
> assigned him an address, and I was also able to to ping various external
> addresses. Two other computers on his network and my laptop, plugged
> into the same router port worked properly. He had network connectivity
> to the other computers on the network.
> We tried re-booting the computer, at which point he was not able to get
> a valid IP address from the router. IPconfig showed the address to be in
> the 169.254.x.x range. Doing Ipconfig /renew returned an error message,
> which said something about a bad socket (I left the copy over there).
> Obviously, he did not even have lan connectivity.
> I set him up with a fixed ip address in the router address space, which
> restored the local network connectivity, but still no internet http:, or
> mail capability.
> Previous to all this we were getting messages from Outlook wanting to
> run the installer and his DVD decoder had also become uninstalled.
>
> My feeling is that his OS was gradually becoming corrupted, finally
> causeing problems in his IP stack. Doing a logged boot, tcpip.sys was
> loaded in its normal location.
> The computer is four to five years old and my thought is that the hard
> disk may be degrading as all of the symptoms are stable once they
> appear.
> Anyone have any thoughts or suggestions?
> --
> Erwin H. (Terry) Straehley
> private.php?do=newpm&u=
> http://www.strassoc.com



 
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Terry Straehley
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Posts: n/a
 
      20th Nov 2003
In article <#(E-Mail Removed)>,
(E-Mail Removed) says...
> 1. First suggestion, and I'm dead serious, is to get rid of AOL.
> 2. If you think the TCP/IP stack is corrupt, why not just remove it and
> reinstall it? You just need a W2K cd.
> 3. Remove the router from the setup to eliminate it as a possible
> trouble-spot; meaning connect the pc directly to the DSL modem and see if it
> works, then worry about the internal network.
>
> That should get you started...good luck.
>

I understand your first suggestion, but want to try other things first
since it was working with AOL installed
2. My first step was to do a repair install of 2000 over the present
one. It would be good if I could get rid of the stack. Is that
tcpip.sys or are there other components.
3. We tried that but it doesn't work anyhow.
--
Erwin H. (Terry) Straehley
private.php?do=newpm&u=
 
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serverguy
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Posts: n/a
 
      20th Nov 2003
Ok, so you know it's not the router! That's progress. To remove tcp/ip
stack, just go into the network connection's properties, select Internet
Connection (TCP/IP), then click the Uninstall button. Then reboot before
reinstalling it.

"Terry Straehley" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <#(E-Mail Removed)>,
> (E-Mail Removed) says...
> > 1. First suggestion, and I'm dead serious, is to get rid of AOL.
> > 2. If you think the TCP/IP stack is corrupt, why not just remove it and
> > reinstall it? You just need a W2K cd.
> > 3. Remove the router from the setup to eliminate it as a possible
> > trouble-spot; meaning connect the pc directly to the DSL modem and see

if it
> > works, then worry about the internal network.
> >
> > That should get you started...good luck.
> >

> I understand your first suggestion, but want to try other things first
> since it was working with AOL installed
> 2. My first step was to do a repair install of 2000 over the present
> one. It would be good if I could get rid of the stack. Is that
> tcpip.sys or are there other components.
> 3. We tried that but it doesn't work anyhow.
> --
> Erwin H. (Terry) Straehley
> private.php?do=newpm&u=



 
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