This is what is happening, about half of our computer users have access to
the Internet and those that have access can turn on/off then Internet when
not using it. This is standard practice here. What we are running into is
that when an e-mail is an HTML type e-mail and the Internet is disconnected
Outlook will get hung up and e-mail will not be forwarded unless Internet is
reconnected.
I know we can switch to 'plain text', but my manager would like to avoid
doing this constantly. We would like to send the e-mail to any user as we see
it (those with Internet connection) without having to turn on Internet.
-every PC has Outlook 2003
-we run Exchange 2007
Any assistance would be greatly appreciated!!

Hey you...Me? Yes....okay people I figured it out.

For those of you having this same problem (maybe I am the only one) what you
need to do is go into your Outlook/tools/options/Mail Format(tab) and uncheck
the following:
Use Microsoft Office Word 2003 to edit e-mail messages
Use Microsoft Office Word 2003 to read Rich Text e-mail message

This has solved my problem for those that do not have Internet connection to
their desktop but can receive and forward out side e-mail with HTML through
our exchange server to others within our intranet.

thanks!


"MS_Ninja_in_training" wrote:

> This is what is happening, about half of our computer users have access to
> the Internet and those that have access can turn on/off then Internet when
> not using it. This is standard practice here. What we are running into is
> that when an e-mail is an HTML type e-mail and the Internet is disconnected
> Outlook will get hung up and e-mail will not be forwarded unless Internet is
> reconnected.
> I know we can switch to 'plain text', but my manager would like to avoid
> doing this constantly. We would like to send the e-mail to any user as we see
> it (those with Internet connection) without having to turn on Internet.
> -every PC has Outlook 2003
> -we run Exchange 2007
> Any assistance would be greatly appreciated!!