i've been using outlook 2007 with vista and was working fine until just a few
days ago. i re-opened the calendar feature that i haven't used in months.
that was my mistake. now i can't do anything with outlook 2007 as it has been
frozen.

after reviewing and following some of the solutions offered in the
discussions for related issues, it's still not working. when i try to go to
the run command to clear the reminders, i just get an error message that
windows cannot find it.

i've gone back to using windows mail. i can work around it if i can just at
least open the outlook 2007 to retrieve emails and contact info. but because
it's frozen, i can't do anything.

please, can someone help me?
--
God bless you

What command are you entering to clean the reminders? It should be the
following:
Outlook.EXE /cleanreminders

That's "Outlook.EXE" (no quotes) followed by a space then "/cleanreminders"
(once again without the quotes) followed by an ENTER.

"bettina" <(E-Mail Removed)> wrote in message
news:9B875553-B2E9-4AD1-885B-(E-Mail Removed)...
> i've been using outlook 2007 with vista and was working fine until just a
> few
> days ago. i re-opened the calendar feature that i haven't used in months.
> that was my mistake. now i can't do anything with outlook 2007 as it has
> been
> frozen.
>
> after reviewing and following some of the solutions offered in the
> discussions for related issues, it's still not working. when i try to go
> to
> the run command to clear the reminders, i just get an error message that
> windows cannot find it.
>
> i've gone back to using windows mail. i can work around it if i can just
> at
> least open the outlook 2007 to retrieve emails and contact info. but
> because
> it's frozen, i can't do anything.
>
> please, can someone help me?

i followed your instruction with the corrected run command, and it didn't fix
it. it still freezes.
--
God bless you


"Vince Averello [MVP - Outlook]" wrote:

> What command are you entering to clean the reminders? It should be the
> following:
> Outlook.EXE /cleanreminders
>
> That's "Outlook.EXE" (no quotes) followed by a space then "/cleanreminders"
> (once again without the quotes) followed by an ENTER.
>
> "bettina" <(E-Mail Removed)> wrote in message
> news:9B875553-B2E9-4AD1-885B-(E-Mail Removed)...
> > i've been using outlook 2007 with vista and was working fine until just a
> > few
> > days ago. i re-opened the calendar feature that i haven't used in months.
> > that was my mistake. now i can't do anything with outlook 2007 as it has
> > been
> > frozen.
> >
> > after reviewing and following some of the solutions offered in the
> > discussions for related issues, it's still not working. when i try to go
> > to
> > the run command to clear the reminders, i just get an error message that
> > windows cannot find it.
> >
> > i've gone back to using windows mail. i can work around it if i can just
> > at
> > least open the outlook 2007 to retrieve emails and contact info. but
> > because
> > it's frozen, i can't do anything.
> >
> > please, can someone help me?
>
>
>

OK, have you tried running ScanPST.EXE on your PST file?

"bettina" <(E-Mail Removed)> wrote in message
newsF7160A1-8957-4C3F-809F-(E-Mail Removed)...
> i followed your instruction with the corrected run command, and it didn't
> fix
> it. it still freezes.

yes, i have run the ScanPST.EXE on the PST file.
--
God bless you


"Vince Averello [MVP - Outlook]" wrote:

> OK, have you tried running ScanPST.EXE on your PST file?
>
> "bettina" <(E-Mail Removed)> wrote in message
> newsF7160A1-8957-4C3F-809F-(E-Mail Removed)...
> > i followed your instruction with the corrected run command, and it didn't
> > fix
> > it. it still freezes.
>
>
>

Have you tried using a fresh PST file then copying your data into it from
the other PST? It's a drastic measure but it might be worth a shot.

"bettina" <(E-Mail Removed)> wrote in message
news:029565AE-2810-4747-B8E7-(E-Mail Removed)...
> yes, i have run the ScanPST.EXE on the PST file.

why do you say 'drastic'? will it potentially cause more problems?

if not, how do i do that? can you please give step-by-step directions?
--
God bless you


"Vince Averello [MVP - Outlook]" wrote:

> Have you tried using a fresh PST file then copying your data into it from
> the other PST? It's a drastic measure but it might be worth a shot.
>
> "bettina" <(E-Mail Removed)> wrote in message
> news:029565AE-2810-4747-B8E7-(E-Mail Removed)...
> > yes, i have run the ScanPST.EXE on the PST file.
>
>
>

It's a bit of an overkill but it may work.

To add a PST file: <trying to remember steps from memory>
Tools menu > Account Settings > Highlight your email account > Click Change
Folders > New Outlook Data File

Restart Outlook, then drag/drop stuff from your old PST file to the new one

"bettina" <(E-Mail Removed)> wrote in message
news:40C3EAED-1B9D-45BF-B150-(E-Mail Removed)...
> why do you say 'drastic'? will it potentially cause more problems?
>
> if not, how do i do that? can you please give step-by-step directions?

do i need to get in to outlook 2007 to start the steps, going to Tools? if
so, i can't. my outlook is frozen, hence, i can't do anything in it
--
God bless you


"Vince Averello [MVP - Outlook]" wrote:

> It's a bit of an overkill but it may work.
>
> To add a PST file: <trying to remember steps from memory>
> Tools menu > Account Settings > Highlight your email account > Click Change
> Folders > New Outlook Data File
>
> Restart Outlook, then drag/drop stuff from your old PST file to the new one
>
> "bettina" <(E-Mail Removed)> wrote in message
> news:40C3EAED-1B9D-45BF-B150-(E-Mail Removed)...
> > why do you say 'drastic'? will it potentially cause more problems?
> >
> > if not, how do i do that? can you please give step-by-step directions?
>
>
>

Can you open Outlook in Safe Mode?
Start-> Run; outlook.exe /safe

Which mail account type are you using? POP3, IMAP, HTTP?

Another way of accessing your account settings is via Control Panel-> Mail

Additionally see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"bettina" <(E-Mail Removed)> wrote in message
news:F1BC5383-4DD7-47A7-AEE7-(E-Mail Removed)...
> do i need to get in to outlook 2007 to start the steps, going to Tools? if
> so, i can't. my outlook is frozen, hence, i can't do anything in it
> --
> God bless you
>
>
> "Vince Averello [MVP - Outlook]" wrote:
>
>> It's a bit of an overkill but it may work.
>>
>> To add a PST file: <trying to remember steps from memory>
>> Tools menu > Account Settings > Highlight your email account > Click
>> Change
>> Folders > New Outlook Data File
>>
>> Restart Outlook, then drag/drop stuff from your old PST file to the new
>> one
>>
>> "bettina" <(E-Mail Removed)> wrote in message
>> news:40C3EAED-1B9D-45BF-B150-(E-Mail Removed)...
>> > why do you say 'drastic'? will it potentially cause more problems?
>> >
>> > if not, how do i do that? can you please give step-by-step directions?
>>
>>
>>