I recently upgraded to Office 2003 from Office 2000. My computer upgraded
just fine but when other users try to send an email to someone on their
personal contacts address book, they get an error message and then Outlook
locks up. They have close Outlook and they can't send to anyone on their
personal address book. Our global address book works just fine. Anybody else
have this same problem? I tried to uninstall the complete office package and
reinstall and that did not work. The catch is that if I log in as them, it
works fine on my computer. We are in the beta process and we really can't go
any further until we get this fixed. Thanks

I guess the key is - what's the exact error message?

"Dusty" wrote:

> I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> just fine but when other users try to send an email to someone on their
> personal contacts address book, they get an error message and then Outlook
> locks up. They have close Outlook and they can't send to anyone on their
> personal address book. Our global address book works just fine. Anybody else
> have this same problem? I tried to uninstall the complete office package and
> reinstall and that did not work. The catch is that if I log in as them, it
> works fine on my computer. We are in the beta process and we really can't go
> any further until we get this fixed. Thanks

It gives alot of technical jargain but here it is:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
fDebug: 0 Offset:000529a6

"Christine Lisi" wrote:

> I guess the key is - what's the exact error message?
>
> "Dusty" wrote:
>
> > I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> > just fine but when other users try to send an email to someone on their
> > personal contacts address book, they get an error message and then Outlook
> > locks up. They have close Outlook and they can't send to anyone on their
> > personal address book. Our global address book works just fine. Anybody else
> > have this same problem? I tried to uninstall the complete office package and
> > reinstall and that did not work. The catch is that if I log in as them, it
> > works fine on my computer. We are in the beta process and we really can't go
> > any further until we get this fixed. Thanks

Is this an Event Viewer error? If so, what's the event ID? Or if this is a
pop-up error, what does it say in the blue bar on the top of the pop up
window?

"Dusty" wrote:

> It gives alot of technical jargain but here it is:
> AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> fDebug: 0 Offset:000529a6
>
> "Christine Lisi" wrote:
>
> > I guess the key is - what's the exact error message?
> >
> > "Dusty" wrote:
> >
> > > I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> > > just fine but when other users try to send an email to someone on their
> > > personal contacts address book, they get an error message and then Outlook
> > > locks up. They have close Outlook and they can't send to anyone on their
> > > personal address book. Our global address book works just fine. Anybody else
> > > have this same problem? I tried to uninstall the complete office package and
> > > reinstall and that did not work. The catch is that if I log in as them, it
> > > works fine on my computer. We are in the beta process and we really can't go
> > > any further until we get this fixed. Thanks

They dont have Symantec winfax installed do they?

When you upgraded to OL2003, and if you are using pst files did you create
the new OL2003 unicode pst?

"Dusty" <(E-Mail Removed)> wrote in message
news:B54468C3-9AC5-456C-930A-(E-Mail Removed)...
> It gives alot of technical jargain but here it is:
> AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> fDebug: 0 Offset:000529a6
>
> "Christine Lisi" wrote:
>
> > I guess the key is - what's the exact error message?
> >
> > "Dusty" wrote:
> >
> > > I recently upgraded to Office 2003 from Office 2000. My computer
upgraded
> > > just fine but when other users try to send an email to someone on
their
> > > personal contacts address book, they get an error message and then
Outlook
> > > locks up. They have close Outlook and they can't send to anyone on
their
> > > personal address book. Our global address book works just fine.
Anybody else
> > > have this same problem? I tried to uninstall the complete office
package and
> > > reinstall and that did not work. The catch is that if I log in as
them, it
> > > works fine on my computer. We are in the beta process and we really
can't go
> > > any further until we get this fixed. Thanks

It also displays in the event viewer:

Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0,
faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0,
fault address 0x00023bf9.

Event ID is 1000 and the source says Microsoft Office 11. I do not have
WinFax installed and all I did was just go through the upgrade process. I
have tried to delete the profile and then recreate it and that did not work
either. Thanks


"Christine Lisi" wrote:

> Is this an Event Viewer error? If so, what's the event ID? Or if this is a
> pop-up error, what does it say in the blue bar on the top of the pop up
> window?
>
> "Dusty" wrote:
>
> > It gives alot of technical jargain but here it is:
> > AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> > ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> > fDebug: 0 Offset:000529a6
> >
> > "Christine Lisi" wrote:
> >
> > > I guess the key is - what's the exact error message?
> > >
> > > "Dusty" wrote:
> > >
> > > > I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> > > > just fine but when other users try to send an email to someone on their
> > > > personal contacts address book, they get an error message and then Outlook
> > > > locks up. They have close Outlook and they can't send to anyone on their
> > > > personal address book. Our global address book works just fine. Anybody else
> > > > have this same problem? I tried to uninstall the complete office package and
> > > > reinstall and that did not work. The catch is that if I log in as them, it
> > > > works fine on my computer. We are in the beta process and we really can't go
> > > > any further until we get this fixed. Thanks

Are your users running it via Terminal Services? If so, see this article:

http://support.microsoft.com/kb/912805/en-us

"Dusty" wrote:

> It also displays in the event viewer:
>
> Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0,
> faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0,
> fault address 0x00023bf9.
>
> Event ID is 1000 and the source says Microsoft Office 11. I do not have
> WinFax installed and all I did was just go through the upgrade process. I
> have tried to delete the profile and then recreate it and that did not work
> either. Thanks
>
>
> "Christine Lisi" wrote:
>
> > Is this an Event Viewer error? If so, what's the event ID? Or if this is a
> > pop-up error, what does it say in the blue bar on the top of the pop up
> > window?
> >
> > "Dusty" wrote:
> >
> > > It gives alot of technical jargain but here it is:
> > > AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> > > ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> > > fDebug: 0 Offset:000529a6
> > >
> > > "Christine Lisi" wrote:
> > >
> > > > I guess the key is - what's the exact error message?
> > > >
> > > > "Dusty" wrote:
> > > >
> > > > > I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> > > > > just fine but when other users try to send an email to someone on their
> > > > > personal contacts address book, they get an error message and then Outlook
> > > > > locks up. They have close Outlook and they can't send to anyone on their
> > > > > personal address book. Our global address book works just fine. Anybody else
> > > > > have this same problem? I tried to uninstall the complete office package and
> > > > > reinstall and that did not work. The catch is that if I log in as them, it
> > > > > works fine on my computer. We are in the beta process and we really can't go
> > > > > any further until we get this fixed. Thanks

No TS...we have an Exchange server and they each have Outlook on their computer

"Christine Lisi" wrote:

> Are your users running it via Terminal Services? If so, see this article:
>
> http://support.microsoft.com/kb/912805/en-us
>
> "Dusty" wrote:
>
> > It also displays in the event viewer:
> >
> > Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0,
> > faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0,
> > fault address 0x00023bf9.
> >
> > Event ID is 1000 and the source says Microsoft Office 11. I do not have
> > WinFax installed and all I did was just go through the upgrade process. I
> > have tried to delete the profile and then recreate it and that did not work
> > either. Thanks
> >
> >
> > "Christine Lisi" wrote:
> >
> > > Is this an Event Viewer error? If so, what's the event ID? Or if this is a
> > > pop-up error, what does it say in the blue bar on the top of the pop up
> > > window?
> > >
> > > "Dusty" wrote:
> > >
> > > > It gives alot of technical jargain but here it is:
> > > > AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> > > > ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> > > > fDebug: 0 Offset:000529a6
> > > >
> > > > "Christine Lisi" wrote:
> > > >
> > > > > I guess the key is - what's the exact error message?
> > > > >
> > > > > "Dusty" wrote:
> > > > >
> > > > > > I recently upgraded to Office 2003 from Office 2000. My computer upgraded
> > > > > > just fine but when other users try to send an email to someone on their
> > > > > > personal contacts address book, they get an error message and then Outlook
> > > > > > locks up. They have close Outlook and they can't send to anyone on their
> > > > > > personal address book. Our global address book works just fine. Anybody else
> > > > > > have this same problem? I tried to uninstall the complete office package and
> > > > > > reinstall and that did not work. The catch is that if I log in as them, it
> > > > > > works fine on my computer. We are in the beta process and we really can't go
> > > > > > any further until we get this fixed. Thanks

No Winfax...we have no Symantec products installed on our computers...Thanks

"DL" wrote:

> They dont have Symantec winfax installed do they?
>
> When you upgraded to OL2003, and if you are using pst files did you create
> the new OL2003 unicode pst?
>
> "Dusty" <(E-Mail Removed)> wrote in message
> news:B54468C3-9AC5-456C-930A-(E-Mail Removed)...
> > It gives alot of technical jargain but here it is:
> > AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> > ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> > fDebug: 0 Offset:000529a6
> >
> > "Christine Lisi" wrote:
> >
> > > I guess the key is - what's the exact error message?
> > >
> > > "Dusty" wrote:
> > >
> > > > I recently upgraded to Office 2003 from Office 2000. My computer
> upgraded
> > > > just fine but when other users try to send an email to someone on
> their
> > > > personal contacts address book, they get an error message and then
> Outlook
> > > > locks up. They have close Outlook and they can't send to anyone on
> their
> > > > personal address book. Our global address book works just fine.
> Anybody else
> > > > have this same problem? I tried to uninstall the complete office
> package and
> > > > reinstall and that did not work. The catch is that if I log in as
> them, it
> > > > works fine on my computer. We are in the beta process and we really
> can't go
> > > > any further until we get this fixed. Thanks
>
>
>

Dusty - did you read the article I sent a link to? Also, did you install all
the latest Office Updates?

"Dusty" wrote:

> No Winfax...we have no Symantec products installed on our computers...Thanks
>
> "DL" wrote:
>
> > They dont have Symantec winfax installed do they?
> >
> > When you upgraded to OL2003, and if you are using pst files did you create
> > the new OL2003 unicode pst?
> >
> > "Dusty" <(E-Mail Removed)> wrote in message
> > news:B54468C3-9AC5-456C-930A-(E-Mail Removed)...
> > > It gives alot of technical jargain but here it is:
> > > AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
> > > ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159
> > > fDebug: 0 Offset:000529a6
> > >
> > > "Christine Lisi" wrote:
> > >
> > > > I guess the key is - what's the exact error message?
> > > >
> > > > "Dusty" wrote:
> > > >
> > > > > I recently upgraded to Office 2003 from Office 2000. My computer
> > upgraded
> > > > > just fine but when other users try to send an email to someone on
> > their
> > > > > personal contacts address book, they get an error message and then
> > Outlook
> > > > > locks up. They have close Outlook and they can't send to anyone on
> > their
> > > > > personal address book. Our global address book works just fine.
> > Anybody else
> > > > > have this same problem? I tried to uninstall the complete office
> > package and
> > > > > reinstall and that did not work. The catch is that if I log in as
> > them, it
> > > > > works fine on my computer. We are in the beta process and we really
> > can't go
> > > > > any further until we get this fixed. Thanks
> >
> >
> >