[Ian]

http://www.overclockers.co.uk

[Richard Slater]

I have been using OcUK for years to order my parts and have been hanging arround in the forums for nearly as long, I have always got good service from them, prompt delivery and an excelent RMA procedure but I so rairly have to RMA anything from OcUK I havn't had much call for it.

In recent years they have been becomming more and more competative with their prices beeting dabs.com on a constant basis.

Basicly if you want a good delivery, good prices and excelent service you should look no further than OcUK.

[1nteger]

Never been disappointed bu overclockers.co.uk. Excellent delivery, very reliable and they usually stock the best products from the best manufacturers. Prices are a bit higher than some others, but their service and next day delivery justify these. As an example, i ordered an item from them one lunchtime, and phoned a couple of hours later to see if i could add in another piece of kit that was probably worth around £5...they said no problem, pulled my half processed order, added the new item and got it to me the next day at no extra delivery charge. I can't remember ever phoning them and getting stuck in a queue, either!

[Locutos]

Fantastic company, been around for years, very competitive, stock only the best hardware and are normally always first to market with the latest and best hardware.

[Fencer]

I ordered a hard drive from overclockers.co.uk. Very soon after placing the order they sent me an e-mail confirming the order. I noticed it was the wrong model. Within minutes I was on the phone to them confirming that the order had now in fact been cancelled and all was seemingly OK.

I ordered another HDD from another company and started to relax.

Next day the 'cancelled' one from Overclockers arrived! I e-mailed them to query it and had a nice reply from Alex Grecian saying it was too late to cancel, "send it back". I did that, in original box unopened, clearly marked etc. Paid £5.20 for the privilege.

Now today the box came back again "refused acceptance". I asked to speak to the Customer Service guy there who sent me the e-mail (Alex). The guy answering saying "Alex was busy" so I spoke to a manager, Dave Hutchison. Now this is where is gets strange. The manager seemed to know exactly what I was going to say about delivery refused etc.. as if this happens with them all the time. He also said the previous guy I spoke to had actually been the one I asked to speak to (Alex) and had pretended it wasn't !!

The manager didn't want to listen and quickly developed an attitude with me and said I needed a special number to send things back or they would refuse the box - which they hadn't given me in their mail (they had a week to give me a return number)

Now they want me to send it back AGAIN. Fat chance. When I mentioned leaving feedback he became a little upset.

So be aware that OVERCLOCKERS UK are over efficient when it comes to sending the wrong goods, but are positivelly cr*p at accepting them back. It makes me wonder whether their POLICY is not to accept or to discourage any any returns??

[Its too late but I looked on another site "romulus2.com" and every post mentions bad customer service]

[Rekovni]

Spoken to Overclockers and ordered a couple of times but rufuse to anymore. Nothing wrong with the products or prices at all, but the customer service is **** big style. Totally agree with the other review if you want to return something, prepare for a big struggle and dont be surprised if they want a 10 page essay on why your returning it lol
In summary, great if the products arrive on time and in good condition but if you have any problems you better start praying to the big PC tech in the sky cos he more likely to fix it for u!

[firelord-ochw]

Absolutely terrible company to purchase and deal with. It was far from a pleasure in fact it was a nightmare.

3 DOA motherboards and they try to blame it on myself even though I build computers for a living!

Was promised a refund instead they returned the motherboards and charged a testing fee.

Sales/returns staff are rude and obnoxious.

Their forums are policed by power mad moderators how are intend in ruining the community spirit and banning you if you disagree.

Complete disaster of a company, would not recommend to any one for love nor money.

[roheine]

From looking at the ratings here it seems that Overclockers have deteriorated considerably over the last couple of years. I placed an order with them on Dec 27th, then when checking the order status a few days later discovered 1 item was out of stock. There is no way to access an open order & edit it, & as there was no indication on the website as to when stock was expected I emailed them to ask. No response.
Over the next couple of weeks I emailed the orders dept, sales dept, managing director... still no response. Then my credit card statement arrived & I discovered they had charged my card on the day of the order.
Finally almost a month after the order was placed I phoned them, and spoke to a rude, bored sounding sales guy who informed me that now a second item was also out of stock, & no they hadn't a clue when new stock was expected for either item.
When I asked why the in stock goods weren't allocated when the order was placed the reply was a grunt (sort of verbal shrug!) & why had my credit card been charged already? Another verbal shrug. I'm now waiting for the rest of the goods to arrive, and also for a refund on my card.
I will never EVER use Overclockers again.

[stamina]

Below is a copy of a mail I sent to the manager and can you believe that he didn't even deign to relpy:
________________________________________________
I wish to make a complaint about your head of technical support. Last year I purchased around 1500 pounds worth of equipment. Amongst this equipment was a xaser case with a couple of faults. One of the faults was a faulty catch.

I would urge you to study the attatched emails. You will see from these that after contacting Dave Hutchinson I was told that spare parts were available and that a catch would be sent. It didn't arrive. When I asked again I was told "we are stripping one down for you". It didn't arrive. When I complained again I was informed "We will send one to you asap". It didn't arrive. When I complained again I was told that "It is on it's way to you already", however it did not arrive. One of the most diabolical aspects of this is that when I informed Dave I would complain to the managing director I was petulantly told that any complaints would only be forwarded to him anyway.

I think is an extremely poor way to conduct business. I have a small IT company and work in around Banks in Central London. Since this fiasco began I have vowed not to purchase overclockers products and as a result I have so far spent over 3000 pounds elsewhere. Moreover, I have dissuaded colleagues and friends from purchasing over 5000 pounds worth of goods from your site after they inquired as to my experiences.

I think this is a real shame as the web site and delivery services were otherwise excellent. When discussing this situation with friends I hear time and time again that overclockers tech support is not up to scratch and will instantly try and refer you to manufacturers directly. As a result they will make larger purchases elsewhere. Again I am sad that this has happened, all because your head of technical support could not be bothered to put a catch in the post.

[ingu]

This is a warning for anyone who chooses to buy from Overclockers. If your goods have no faults when they are delivered your fine, its when you find you have a problem and need to send it back, that you really see what kind of firm you are dealing with. I purchased a powersupply from them, there was a fault with it, I was told to send it back with everything including oringinal packaging and plug. I had to email them to send me a replacement after waiting nearly a month to get my goods back. Unable to speak to anyone over the phone, the line constantly busy. When I receive my replacement I do get a powersupply, but this is not boxed in the manufacturers box, plus I do not receive it with the a plug. If you read the small print, had I not returned this item, as it was delivered, they have the right to not accept it. I Paid a lot money for this item, and I expected a new replacement. I do not know where this powersupply came from, if it was returned from another customer or had been hanging around, for all I know this could be my original powersupply which they may have repaired. If this is the case, they should have said so and not put the words replacement. I will never use this company again, as it is obvious that once your goods are delivered there is nocustomer care.