I recently changed my computer and now run on vista (xp on previous pc). I
run PC Tools Spyware Doctor with Antivirus included. I also use the windows
firewall and defender. I have set up my email account correctly and
cross-checked it with the settings from my old pc but I am not receiving all
of my e-mails.
I have tested from various locations and concluded that only a proportion of
the mail is coming through (no error messages received whatsoever). If I am
logged on to the PC and someone sends me mail, it seems to come through ok
but if it is switched off most of the messages are lost.
I've switched the email filtering off the antivirus and deleted and reset
the email accounts but to no avail. Can anybody advise me how I can correct
this problem?

Thanks
--
Cheryl

Since switching to Vista, I, too, am not receiving all of my e-mail. I have
checked with my ISP and they have told me that I should be receiving e-mail
as it is going through their server without difficulty. I have McAfee
antivirus and have checked to be sure all of my e-mail settings are okay and
have disabled most filtering, but it's still not helping.

I hope someone can help!!
Thanks
HJD

"simmo" wrote:

> I recently changed my computer and now run on vista (xp on previous pc). I
> run PC Tools Spyware Doctor with Antivirus included. I also use the windows
> firewall and defender. I have set up my email account correctly and
> cross-checked it with the settings from my old pc but I am not receiving all
> of my e-mails.
> I have tested from various locations and concluded that only a proportion of
> the mail is coming through (no error messages received whatsoever). If I am
> logged on to the PC and someone sends me mail, it seems to come through ok
> but if it is switched off most of the messages are lost.
> I've switched the email filtering off the antivirus and deleted and reset
> the email accounts but to no avail. Can anybody advise me how I can correct
> this problem?
>
> Thanks
> --
> Cheryl

For most McAfee antivirus software, you have to uninstall it to stop it
from creating new problems, not just disable part or all of it. This also
applies to most Norton antivirus software and a recent version of the
Trend antivirus software.

You may then want to run the program for cleaning up after uninstalling
McAfee:

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

You may even have to delete the email account under Windows Mail
and then create it again, to do more cleanup after McAfee.

I'm not sure if this also applies to PC Tools Spyware Doctor with Antivirus,
but you could always uninstall it and find out.

If you want a replacement antivirus program, I recommend either avast! or
AVG for home use, either one with a custom install that tells it to leave
out
the part that scans email, or NOD32 for business use:

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

http://www.eset.com/

For some, but not all, other antivirus software, just leaving email
scanning disabled is enough.

"HJD" <(E-Mail Removed)> wrote in message
newsC3F1077-2DAF-49EF-B3BD-(E-Mail Removed)...
> Since switching to Vista, I, too, am not receiving all of my e-mail. I
> have
> checked with my ISP and they have told me that I should be receiving
> e-mail
> as it is going through their server without difficulty. I have McAfee
> antivirus and have checked to be sure all of my e-mail settings are okay
> and
> have disabled most filtering, but it's still not helping.
>
> I hope someone can help!!
> Thanks
> HJD
>
> "simmo" wrote:
>
>> I recently changed my computer and now run on vista (xp on previous pc).
>> I
>> run PC Tools Spyware Doctor with Antivirus included. I also use the
>> windows
>> firewall and defender. I have set up my email account correctly and
>> cross-checked it with the settings from my old pc but I am not receiving
>> all
>> of my e-mails.
>> I have tested from various locations and concluded that only a proportion
>> of
>> the mail is coming through (no error messages received whatsoever). If I
>> am
>> logged on to the PC and someone sends me mail, it seems to come through
>> ok
>> but if it is switched off most of the messages are lost.
>> I've switched the email filtering off the antivirus and deleted and reset
>> the email accounts but to no avail. Can anybody advise me how I can
>> correct
>> this problem?
>>
>> Thanks
>> --
>> Cheryl

Thanks. Do you think the AVG Free Virus protection via grisoft is sufficient
to protect my pc? If so, should I delete the Spyware Doctor with antivirus
completely and then re-install just the Spyware part - or will this cause the
problems again?

Regards
--
Cheryl


"(E-Mail Removed)" wrote:

> For most McAfee antivirus software, you have to uninstall it to stop it
> from creating new problems, not just disable part or all of it. This also
> applies to most Norton antivirus software and a recent version of the
> Trend antivirus software.
>
> You may then want to run the program for cleaning up after uninstalling
> McAfee:
>
> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
>
> You may even have to delete the email account under Windows Mail
> and then create it again, to do more cleanup after McAfee.
>
> I'm not sure if this also applies to PC Tools Spyware Doctor with Antivirus,
> but you could always uninstall it and find out.
>
> If you want a replacement antivirus program, I recommend either avast! or
> AVG for home use, either one with a custom install that tells it to leave
> out
> the part that scans email, or NOD32 for business use:
>
> http://www.avast.com/eng/avast_4_home.html
>
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>
> http://www.eset.com/
>
> For some, but not all, other antivirus software, just leaving email
> scanning disabled is enough.
>
> "HJD" <(E-Mail Removed)> wrote in message
> newsC3F1077-2DAF-49EF-B3BD-(E-Mail Removed)...
> > Since switching to Vista, I, too, am not receiving all of my e-mail. I
> > have
> > checked with my ISP and they have told me that I should be receiving
> > e-mail
> > as it is going through their server without difficulty. I have McAfee
> > antivirus and have checked to be sure all of my e-mail settings are okay
> > and
> > have disabled most filtering, but it's still not helping.
> >
> > I hope someone can help!!
> > Thanks
> > HJD
> >
> > "simmo" wrote:
> >
> >> I recently changed my computer and now run on vista (xp on previous pc).
> >> I
> >> run PC Tools Spyware Doctor with Antivirus included. I also use the
> >> windows
> >> firewall and defender. I have set up my email account correctly and
> >> cross-checked it with the settings from my old pc but I am not receiving
> >> all
> >> of my e-mails.
> >> I have tested from various locations and concluded that only a proportion
> >> of
> >> the mail is coming through (no error messages received whatsoever). If I
> >> am
> >> logged on to the PC and someone sends me mail, it seems to come through
> >> ok
> >> but if it is switched off most of the messages are lost.
> >> I've switched the email filtering off the antivirus and deleted and reset
> >> the email accounts but to no avail. Can anybody advise me how I can
> >> correct
> >> this problem?
> >>
> >> Thanks
> >> --
> >> Cheryl
>
>
>

I'm not familiar with Spyware Doctor enough to tell you. However, in
addition to avast! for antivirus protection, I have Ad-Aware and Spybot
Search & Destroy for spyware protection.

"simmo" <(E-Mail Removed)> wrote in message
news:153D338A-DCFD-4887-8FE1-(E-Mail Removed)...
> Thanks. Do you think the AVG Free Virus protection via grisoft is
> sufficient
> to protect my pc? If so, should I delete the Spyware Doctor with antivirus
> completely and then re-install just the Spyware part - or will this cause
> the
> problems again?
>
> Regards
> --
> Cheryl
>
>
> "(E-Mail Removed)" wrote:
>
>> For most McAfee antivirus software, you have to uninstall it to stop it
>> from creating new problems, not just disable part or all of it. This
>> also
>> applies to most Norton antivirus software and a recent version of the
>> Trend antivirus software.
>>
>> You may then want to run the program for cleaning up after uninstalling
>> McAfee:
>>
>> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
>>
>> You may even have to delete the email account under Windows Mail
>> and then create it again, to do more cleanup after McAfee.
>>
>> I'm not sure if this also applies to PC Tools Spyware Doctor with
>> Antivirus,
>> but you could always uninstall it and find out.
>>
>> If you want a replacement antivirus program, I recommend either avast! or
>> AVG for home use, either one with a custom install that tells it to leave
>> out
>> the part that scans email, or NOD32 for business use:
>>
>> http://www.avast.com/eng/avast_4_home.html
>>
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>>
>> http://www.eset.com/
>>
>> For some, but not all, other antivirus software, just leaving email
>> scanning disabled is enough.
>>
>> "HJD" <(E-Mail Removed)> wrote in message
>> newsC3F1077-2DAF-49EF-B3BD-(E-Mail Removed)...
>> > Since switching to Vista, I, too, am not receiving all of my e-mail. I
>> > have
>> > checked with my ISP and they have told me that I should be receiving
>> > e-mail
>> > as it is going through their server without difficulty. I have McAfee
>> > antivirus and have checked to be sure all of my e-mail settings are
>> > okay
>> > and
>> > have disabled most filtering, but it's still not helping.
>> >
>> > I hope someone can help!!
>> > Thanks
>> > HJD
>> >
>> > "simmo" wrote:
>> >
>> >> I recently changed my computer and now run on vista (xp on previous
>> >> pc).
>> >> I
>> >> run PC Tools Spyware Doctor with Antivirus included. I also use the
>> >> windows
>> >> firewall and defender. I have set up my email account correctly and
>> >> cross-checked it with the settings from my old pc but I am not
>> >> receiving
>> >> all
>> >> of my e-mails.
>> >> I have tested from various locations and concluded that only a
>> >> proportion
>> >> of
>> >> the mail is coming through (no error messages received whatsoever). If
>> >> I
>> >> am
>> >> logged on to the PC and someone sends me mail, it seems to come
>> >> through
>> >> ok
>> >> but if it is switched off most of the messages are lost.
>> >> I've switched the email filtering off the antivirus and deleted and
>> >> reset
>> >> the email accounts but to no avail. Can anybody advise me how I can
>> >> correct
>> >> this problem?
>> >>
>> >> Thanks
>> >> --
>> >> Cheryl
>>
>>
>>

I'll try that and let you know - thank you
--
Cheryl


"(E-Mail Removed)" wrote:

> I'm not familiar with Spyware Doctor enough to tell you. However, in
> addition to avast! for antivirus protection, I have Ad-Aware and Spybot
> Search & Destroy for spyware protection.
>
> "simmo" <(E-Mail Removed)> wrote in message
> news:153D338A-DCFD-4887-8FE1-(E-Mail Removed)...
> > Thanks. Do you think the AVG Free Virus protection via grisoft is
> > sufficient
> > to protect my pc? If so, should I delete the Spyware Doctor with antivirus
> > completely and then re-install just the Spyware part - or will this cause
> > the
> > problems again?
> >
> > Regards
> > --
> > Cheryl
> >
> >
> > "(E-Mail Removed)" wrote:
> >
> >> For most McAfee antivirus software, you have to uninstall it to stop it
> >> from creating new problems, not just disable part or all of it. This
> >> also
> >> applies to most Norton antivirus software and a recent version of the
> >> Trend antivirus software.
> >>
> >> You may then want to run the program for cleaning up after uninstalling
> >> McAfee:
> >>
> >> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
> >>
> >> You may even have to delete the email account under Windows Mail
> >> and then create it again, to do more cleanup after McAfee.
> >>
> >> I'm not sure if this also applies to PC Tools Spyware Doctor with
> >> Antivirus,
> >> but you could always uninstall it and find out.
> >>
> >> If you want a replacement antivirus program, I recommend either avast! or
> >> AVG for home use, either one with a custom install that tells it to leave
> >> out
> >> the part that scans email, or NOD32 for business use:
> >>
> >> http://www.avast.com/eng/avast_4_home.html
> >>
> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> >>
> >> http://www.eset.com/
> >>
> >> For some, but not all, other antivirus software, just leaving email
> >> scanning disabled is enough.
> >>
> >> "HJD" <(E-Mail Removed)> wrote in message
> >> newsC3F1077-2DAF-49EF-B3BD-(E-Mail Removed)...
> >> > Since switching to Vista, I, too, am not receiving all of my e-mail. I
> >> > have
> >> > checked with my ISP and they have told me that I should be receiving
> >> > e-mail
> >> > as it is going through their server without difficulty. I have McAfee
> >> > antivirus and have checked to be sure all of my e-mail settings are
> >> > okay
> >> > and
> >> > have disabled most filtering, but it's still not helping.
> >> >
> >> > I hope someone can help!!
> >> > Thanks
> >> > HJD
> >> >
> >> > "simmo" wrote:
> >> >
> >> >> I recently changed my computer and now run on vista (xp on previous
> >> >> pc).
> >> >> I
> >> >> run PC Tools Spyware Doctor with Antivirus included. I also use the
> >> >> windows
> >> >> firewall and defender. I have set up my email account correctly and
> >> >> cross-checked it with the settings from my old pc but I am not
> >> >> receiving
> >> >> all
> >> >> of my e-mails.
> >> >> I have tested from various locations and concluded that only a
> >> >> proportion
> >> >> of
> >> >> the mail is coming through (no error messages received whatsoever). If
> >> >> I
> >> >> am
> >> >> logged on to the PC and someone sends me mail, it seems to come
> >> >> through
> >> >> ok
> >> >> but if it is switched off most of the messages are lost.
> >> >> I've switched the email filtering off the antivirus and deleted and
> >> >> reset
> >> >> the email accounts but to no avail. Can anybody advise me how I can
> >> >> correct
> >> >> this problem?
> >> >>
> >> >> Thanks
> >> >> --
> >> >> Cheryl
> >>
> >>
> >>
>
>
>