Hi!

I have Win XP Professional running on my computer.

After installing Norton Antivirus 2003 and updating the program, checking
for virusses etc. NAV won't start when starting Windows.
Auto-Protect is "off" and Email-Scanning shows an error. I checked the
support documents on symantec.com but they won't help. (reinstalling,
changing s.th. in the registry, ...)

Does anyone have an idea what I can do?

Thanks a lot!
Tom

"Tom Reinold" <(E-Mail Removed)> wrote in news:bu5nj1$ofd$03$1
@news.t-online.com:

> Hi!
>
> I have Win XP Professional running on my computer.
>
> After installing Norton Antivirus 2003 and updating the program,
checking
> for virusses etc. NAV won't start when starting Windows.
> Auto-Protect is "off" and Email-Scanning shows an error. I checked the
> support documents on symantec.com but they won't help. (reinstalling,
> changing s.th. in the registry, ...)
>
> Does anyone have an idea what I can do?
>
> Thanks a lot!
> Tom
>
>
>

Make life easy on yourself and uninstall the thing and reinstall it. NAV
Live Update burnt me one too many times in that area where as it killed
NAV on the machine after an update. But on on the other hand, it could be
a Trojan on the machine that has gone undetected on the machine and is
preventing NAV from starting as well. But I lean towards NAV *jacked*
itself during the update.

Duane

Tom Reinold wrote:
> Hi!
>
> I have Win XP Professional running on my computer.
>
> After installing Norton Antivirus 2003 and updating the program, checking
> for virusses etc. NAV won't start when starting Windows.
> Auto-Protect is "off" and Email-Scanning shows an error. I checked the
> support documents on symantec.com but they won't help. (reinstalling,
> changing s.th. in the registry, ...)
>
> Does anyone have an idea what I can do?
>
> Thanks a lot!
> Tom
>
>
These kinds of problems with Norton are reported in various security
forums, repeatedly. I think the majority opinion on this is that the NAV
service (the name escapes me right now) is in conflict with the
resources for your network drivers, which are probably loading at the
same time. First off, try to manually start the service (services.msc)
Check the properties of the service and make sure you've set it to allow
service to interact with the desktop, under log-on. Restart your system.
If that doesn't help, try setting up a "network bridge". That sometimes
helps. If that doesn't work, disable the bridge (no sense in having one
if it doesn't solve the issue) and ditch NAV and get an alternative product.

Hi
I had exactly this problem after updating from NSW 2003 (inc NAV 2003)
to Nav 2004. Three days of of awful uninstalling Nav 2004, then Nav 2003
and finally NSW 2003. Had to download a number of Symantec cleaning
tools. Reinstalled NSW 2003 without NAV then installed NAV 2004 - was
very careful to delete Windows temp file, to defrag and do online virus
scan before re-install. Works fine now but should not be this hard -
test driving free AVG on laptop now und seems much less intrusive.

Brian S.

Try this address @ Symantec KB

http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=



http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

Tom Reinold wrote:
>
> Hi!
>
> I have Win XP Professional running on my computer.
>
> After installing Norton Antivirus 2003 and updating the program, checking
> for virusses etc. NAV won't start when starting Windows.
> Auto-Protect is "off" and Email-Scanning shows an error. I checked the
> support documents on symantec.com but they won't help. (reinstalling,
> changing s.th. in the registry, ...)
>
> Does anyone have an idea what I can do?
>
> Thanks a lot!
> Tom