About two weks ago I recieved a message from Microsoft to
perform security updates. I did that and then went to
live update my Norton Antivirous program. I received a
message that I had to "reinstall" the live update. I have
spent hours and hours trying to do that. Finally I got
the program uninstalled so that I could install it and
now I found that I can not get back into Symatec to
install. I just renewed that program and now I can not
get it downloaded. Symantec calls for an order number
and when I copy it exactly off the statement, I get an
error message. If I had not just renewed that program I
would find another antivirous vendor. They have no
numbers to call, no e-mail interactive process or any
other means of giving good customer support necessary.
Does anyne else have this problem and if so, any ideas as
to what I can do? Very frustrated!
Brad

Yes, many people have had problems with Symantec - esp. when it was
downloaded, not bought in a store. Unfortunately, you are stuck with either
trying to contact them via phone or email, or ditching it and giving up and
finding a better vendor. See if you can call their corporate offices and
complain or get some help.....



Brad Kollmann wrote:
> About two weks ago I recieved a message from Microsoft to
> perform security updates. I did that and then went to
> live update my Norton Antivirous program. I received a
> message that I had to "reinstall" the live update. I have
> spent hours and hours trying to do that. Finally I got
> the program uninstalled so that I could install it and
> now I found that I can not get back into Symatec to
> install. I just renewed that program and now I can not
> get it downloaded. Symantec calls for an order number
> and when I copy it exactly off the statement, I get an
> error message. If I had not just renewed that program I
> would find another antivirous vendor. They have no
> numbers to call, no e-mail interactive process or any
> other means of giving good customer support necessary.
> Does anyne else have this problem and if so, any ideas as
> to what I can do? Very frustrated!
> Brad

hey,
try going to https://symantec.iseva.net/support.aspx
that's Symantec free e-mail support site. Send them an
email and they should reply with some suggestions on how
to fix it in anywhere from 1 to 2 days.

>-----Original Message-----
>About two weks ago I recieved a message from Microsoft
to
>perform security updates. I did that and then went to
>live update my Norton Antivirous program. I received a
>message that I had to "reinstall" the live update. I
have
>spent hours and hours trying to do that. Finally I got
>the program uninstalled so that I could install it and
>now I found that I can not get back into Symatec to
>install. I just renewed that program and now I can not
>get it downloaded. Symantec calls for an order number
>and when I copy it exactly off the statement, I get an
>error message. If I had not just renewed that program I
>would find another antivirous vendor. They have no
>numbers to call, no e-mail interactive process or any
>other means of giving good customer support necessary.
>Does anyne else have this problem and if so, any ideas
as
>to what I can do? Very frustrated!
>Brad
>.
>