[Wilbur]

I'm not sure if this is a software or hardware problem. We have two laptops, an old Dell Inspiron 1300 and a newer Acer, until a few days ago both had internet via our Orange modem, Livebox 9AFO.

Now we have at best a few hours a day. To start with the Livebox was disappearing completely from the list of available connections, then it would come back but not allow connection, then it would suddently let us online with no problems for anything from 5 minutes to several hours.

Today we have had no access ot the internet via either machine. Both show an excellent signal but will not connect.

We emailed Orange and were told to phone them, which we did. Unfortunately I had to out the phone down in the end as I couldn't understand a word the woman was saying.

Any ideas of what we can try ourselves or do I ring again tomorrow and hope I get someone I can understand.

(Interestingly I contacted 3 about my dongle, also out of action, they phoned me, the guy was very patient, spoke clearly and has sent me a free replacement SIM,)

[TriplexDread]

have you tried the laptops on a friend wireless connection?

If you get through on them ok, I would fall toward a faulty modem

[Wilbur]

Originally Posted by TriplexDread

have you tried the laptops on a friend wireless connection?

If you get through on them ok, I would fall toward a faulty modem

Good idea, I'll try that tomorrow. I am pretty sure it is the modem, seems unlikely that both laptops would have the same fault at the same time.

[EvanDavis]

Originally Posted by Wilbur

Good idea, I'll try that tomorrow. I am pretty sure it is the modem, seems unlikely that both laptops would have the same fault at the same time.

Have you tried doing a hard reset on the modem ?

[TriplexDread]

Originally Posted by EvanDavis

Have you tried doing a hard reset on the modem ?

Good thinkin batman...

[Wilbur]

Originally Posted by EvanDavis

Have you tried doing a hard reset on the modem ?

Is that where you crawl round on the floor shortsightedly peering and trying to find the stupid little button on the back?

[EvanDavis]

Originally Posted by TriplexDread

Good thinkin batman...

I have my moments

[TriplexDread]

Originally Posted by Wilbur

Is that where you crawl round on the floor shortsightedly peering and trying to find the stupid little button on the back?

Pretty much yes. However doing a hard reset will probably cause you to lose all your WEP settings and passwords etc

Usually press the reset for about 5seconds and it reboots to defaults

[Wilbur]

Originally Posted by TriplexDread

Pretty much yes. However doing a hard reset will probably cause you to lose all your WEP settings and passwords etc

Usually press the reset for about 5seconds and it reboots to defaults

I think I've done it, everything crossed. it has been on and off again before, hopefully it will stick around long enough for my online OU tutorial tonight. I think we will go for a new package anyway, I don't trust this modem any more, it is getting old poor thing.

Decision time now, which package to go for..... .

[TriplexDread]

great news hope its still going well