Jonathan

Jonathan: We both use bellsouth DSL. When you hook up the westell
modem,
without loading any software, you can type, launchmodem, in the
address bar
it will load software if you are using ethernet connection. It works
great,
but on the page it takes you to I had to hit the remote access button
for
mine to work. I did the same on his but when I got home we couldn't
talk on
messenger, still can't. The modems are UPnP. No routers. His pc is
new, it
does have norton anti virus installed. I doubt the remote access has
anything to do with it once the modem is activated. If I reboot it
goes back
to disabled but Windows Messenger will be in the system tray and we
can use
text fine, just no voice.

----- Original Message -----
From: "Jonathan Kay [MVP]" <(E-Mail Removed)>
Newsgroups: microsoft.public.windowsxp.messenger
Sent: Sunday, April 04, 2004 3:41 PM
Subject: Re: Jonathan. can you help?


> Greetings Oliver,
>
> I'm not 100% sure what you mean by "LaunchModem", can you be more
specific
(just explain what
> you're seeing).
>
> Also, I'm sure what you mean by "Remote Access", do you mean Remote
Assistance or Remote
> Desktop?
>
> In terms of a checklist, does your friend also have a router? If
so, the
router will need to
> support Universal Plug and Play (UPnP) in order to establish voice
conversations. You can
> quickly see if it has UPnP by clicking Start, All Programs,
Accessories,
Communications,
> Network Connections and looking for the "Internet Gateway" heading.
If
you don't see one,
> either the router doesn't have (proper) UPnP support or there is no
router
(which would be
> fine too).
>
> Any other details on his networking configuration would be helpful.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "OliverK" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> > After installing a westell modem "Ethernet" Windows messenger
would
> > not work. I went back to "launchmodem" and enabled remote access
and
> > it worked, but I noticed it said after 20 min. inactivity or
reboot
> > remote access would be disabled. Does remote access need to be
enabled
> > for Win messenger to work? I sat up a new PC for a friend and
> > installed same modem but his win messenger will not work. No voice
,
> > typing is fine. I have checked all I know to check. Could you give
me
> > a check list to perform? His mic. works.
> >
> > Thanks
> >
> > OliverK