We recently installed an Avaya phone system, which allows us to hear
our voicemails in Outlook. I want to prevent users in our company from
forwarding voicemails. I have identified the MessageClass
(ipm.octel.voice.ca), but cannot find the appropriate item type (like
MailItem, TaskItem, etc). This prevents me from creating an event
handler in which to cancel the forward action.

Any info on this would be greatly appreciated.

Dwight

That would be a custom message class created using Extended MAPI, where it
wouldn't have to conform to the usual IPM.Note.xxx message class for custom
forms you'd create in the Outlook designer.

However, you should be able to trap the Application.ItemSend event and check
the message class of any outgoing item to compare it to the Avaya message
class.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> We recently installed an Avaya phone system, which allows us to hear
> our voicemails in Outlook. I want to prevent users in our company from
> forwarding voicemails. I have identified the MessageClass
> (ipm.octel.voice.ca), but cannot find the appropriate item type (like
> MailItem, TaskItem, etc). This prevents me from creating an event
> handler in which to cancel the forward action.
>
> Any info on this would be greatly appreciated.
>
> Dwight
>

Thanks, Ken. Knowing about the Application.ItemSend is very useful. If
I select the voicemail item in the folder list and hit the Forward
button, it becomes an MailItem, creates a new Inspector, and I can
capture it in ItemSend. However, if I double click the voicemail, it
opens in the Avaya Modular Messaging application, at which point it is
completely outside of Outlook's (and my) control. I'll have to discuss
that with Avaya.

Dwight