This is the first time I have posted a question here, so I hope I'm
addressing the most appropriate group.

I am trying to assist one of my users at a remote site in installing the
Remote Desktop Client (MSRDPCLI.EXE) on a Win98 computer. The computer is
connected to their LAN. Using another machine, the user copied the file from
a WinXP CD onto a disk, then walked the disk to the Win98 machine.

He reports that when he tries to copy the file from the disk to the hard
drive of the Win98 machine, he gets an error message that says NO ISDN
DEVICES WERE FOUND, and is unable to proceed with the file copy. He does not
get this error when he returns to his own (WinXP) computer and tries to copy
from the disk to the hard drive on that machine.

Is this truly a cause and effect problem? I'm not sure where to start
troubleshooting this one.

KJRingsrud wrote:
> This is the first time I have posted a question here, so I hope I'm
> addressing the most appropriate group.
>
> I am trying to assist one of my users at a remote site in
> installing the Remote Desktop Client (MSRDPCLI.EXE) on a Win98
> computer. The computer is connected to their LAN. Using another
> machine, the user copied the file from a WinXP CD onto a disk, then
> walked the disk to the Win98 machine.
>
> He reports that when he tries to copy the file from the disk to the
> hard drive of the Win98 machine, he gets an error message that says
> NO ISDN DEVICES WERE FOUND, and is unable to proceed with the file
> copy. He does not get this error when he returns to his own
> (WinXP) computer and tries to copy from the disk to the hard drive
> on that machine.
>
> Is this truly a cause and effect problem? I'm not sure where to
> start troubleshooting this one.

All you he is doing is copying a file from a disk to his computer..

This is NOT a remote Desktop issue - this is a problem with the machine. If
the file is not being RAN, but copied from the disk (floppy? CD? USB thumb
drive?) - then it likely happens with any files.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks for the help. It was indeed a problem with the CD drive in the
computer. Downloaded and installed the file from MS website instead... RD
working fine. (Now I have to find some time to get out there and fix the
hardware.)

"Shenan Stanley" wrote:

> KJRingsrud wrote:
> > This is the first time I have posted a question here, so I hope I'm
> > addressing the most appropriate group.
> >
> > I am trying to assist one of my users at a remote site in
> > installing the Remote Desktop Client (MSRDPCLI.EXE) on a Win98
> > computer. The computer is connected to their LAN. Using another
> > machine, the user copied the file from a WinXP CD onto a disk, then
> > walked the disk to the Win98 machine.
> >
> > He reports that when he tries to copy the file from the disk to the
> > hard drive of the Win98 machine, he gets an error message that says
> > NO ISDN DEVICES WERE FOUND, and is unable to proceed with the file
> > copy. He does not get this error when he returns to his own
> > (WinXP) computer and tries to copy from the disk to the hard drive
> > on that machine.
> >
> > Is this truly a cause and effect problem? I'm not sure where to
> > start troubleshooting this one.
>
> All you he is doing is copying a file from a disk to his computer..
>
> This is NOT a remote Desktop issue - this is a problem with the machine. If
> the file is not being RAN, but copied from the disk (floppy? CD? USB thumb
> drive?) - then it likely happens with any files.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>