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Installer breaks ezycashbook application

Kim Mihaly
Posts: n/a
      3rd Aug 2005
Couldn't find anywhere to report problems - this forum is
the closest I found...
Updated to latest version of beta this morning after
previous version expired - only worked this out because
gcasdtserv.exe was running out of control(ie consumed
100% cpu)!.

Now when try to run a program called ezycashbook (ECB) (a
book keeping package) (www.ezycashbooks.com) which I
believe uses a ms access backend it appears to be trying
to install a tool from cd every time I try to run the
program like word & access do when I stupidly delete the
msocache folder.

ECB is currently at version 2.1.9 but the screen header
on the installer says it wants to load something from cd
for version 2.1.5 which is the 1st version that I had
loaded), and then when I go back to old version & try to
update the update .msi refuses to run (got around this by
contacting vendor & getting the components & copying etc
mysef). The vendor has asked me to check for the presence
of files & registry settings and these are what they
consider 'normal' so the problem must be with the
antispyware install changing something the installer uses.

I am using win xp pro sp2 - with every critical &
software update applied (as at this morning GMT +10).

My office 2003 is also fully uptodate with no patches etc
outstanding (as at this morning GMT +10)

Kim Mihaly
Border Computer Training & Solutions
Stanthorpe, Queensland , Australia

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