This is in Word 2003(11.5604.5606).
When the user clicks on Insert, symbol and selects a right arrow in
"Recently used symbols" a lower case "a" with a dot on top comes up instead
of a right arrow. The character code is 224. To the left of the character
code the screen reads WP Iconic SymbolsA:00E0. The From: box is Symbol
(decimal).

How can I make the correct symbol appear in the document?

Sounds like the user doesn't have the WP Iconic Symbols font installed on
the computer where this is happening. Try using an arrow from a different
font, such as Wingdings 3.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"tom050402" <(E-Mail Removed)> wrote in message
news:46BA2604-5C10-42A4-B95F-(E-Mail Removed)...
> This is in Word 2003(11.5604.5606).
> When the user clicks on Insert, symbol and selects a right arrow in
> "Recently used symbols" a lower case "a" with a dot on top comes up
instead
> of a right arrow. The character code is 224. To the left of the character
> code the screen reads WP Iconic SymbolsA:00E0. The From: box is Symbol
> (decimal).
>
> How can I make the correct symbol appear in the document?