Dear Sony, Western Digital, and Microsoft

I recently purchased a Western Digital external hard drive that is a FireWire/USB 2.0 combo drive (model # WD1200B007-RNN) to use on my Sony notebook (model PCG-GRZ530) running Microsoft XP home edition with service pack 1a.

The problem is that I keep getting the following error message “HI-SPEED USB device Plugged into non-HI-SPEED USB Hub.â€



No big deal – so I go out to Sony’s knowledge base and I’m told to go to Microsoft update to update the driver. I run the update but it finds no new drivers. So I search Microsoft’s knowledge base and find what I think will be the solution (see links below) and after following the instruction I am led right back to the update area for a recursive loop experience – very unpleasant!

http://www.microsoft.com/windowsxp/e.../02august05.as

http://support.microsoft.com/?scid=kb;en-us;Q31237

http://support.microsoft.com/default...kb;EN-US;32238

http://www.microsoft.com/whdc/hwdev/...ion12412112012

How can I get my new hard drive to work at its fullest capacity? Please help!!

Yours

Mark Pryo

(by the way, this is a peer to peer newsgroup, it's not
guaranteed that actual Microsoft employees will see this.)

According to Sony's web site, the PCG-GRZ530 comes with
only USB 1.1 ports. This means your notebook does not
have the hardware needed to support USB 2.0, no matter
what drivers you load.

>-----Original Message-----
>Dear Sony, Western Digital, and Microsoft:
>
>I recently purchased a Western Digital external hard
drive that is a FireWire/USB 2.0 combo drive (model #
WD1200B007-RNN) to use on my Sony notebook (model PCG-
GRZ530) running Microsoft XP home edition with service
pack 1a.
>
>The problem is that I keep getting the following error
message â?oHI-SPEED USB device Plugged into non-HI-SPEED
USB Hub.â?�
>
>
>
>No big deal â?" so I go out to Sonyâ?Ts knowledge base
and Iâ?Tm told to go to Microsoft update to update the
driver. I run the update but it finds no new drivers. So
I search Microsoftâ?Ts knowledge base and find what I
think will be the solution (see links below) and after
following the instruction I am led right back to the
update area for a recursive loop experience â?" very
unpleasant!!
>
>http://www.microsoft.com/windowsxp/e...ne/columns/jon
es/02august05.asp
>
>http://support.microsoft.com/?scid=kb;en-us;Q312370
>
>http://support.microsoft.com/default.aspx?scid=kb;EN-
US;322389
>
>http://www.microsoft.com/whdc/hwdev/.../USB2support.m
spx#XSLTsection124121120120
>
>How can I get my new hard drive to work at its fullest
capacity? Please help!!!
>
>Yours,
>
>Mark Pryor
>
>.
>

"David Jones" <(E-Mail Removed)> wrote in message news:044201c3c227$ef5e3eb0$(E-Mail Removed)...
>According to Sony's web site, the PCG-GRZ530 comes with
>only USB 1.1 ports. This means your notebook does not
> have the hardware needed to support USB 2.0, no matter
> what drivers you load.

Nevertheless the drive should work well in low speed (USB 1.1) mode.

While what you say is true why can't he purchase a "USB2 PC Card" to access
USB2? I use a Belkin FSU222. With that card he can load and use USB2
drivers when the device is plugged into the card.

Works for me (Toshiba Satellite)

"David Jones" <(E-Mail Removed)> wrote in message
news:044201c3c227$ef5e3eb0$(E-Mail Removed)...
(by the way, this is a peer to peer newsgroup, it's not
guaranteed that actual Microsoft employees will see this.)

According to Sony's web site, the PCG-GRZ530 comes with
only USB 1.1 ports. This means your notebook does not
have the hardware needed to support USB 2.0, no matter
what drivers you load.

>-----Original Message-----
>Dear Sony, Western Digital, and Microsoft:
>
>I recently purchased a Western Digital external hard
drive that is a FireWire/USB 2.0 combo drive (model #
WD1200B007-RNN) to use on my Sony notebook (model PCG-
GRZ530) running Microsoft XP home edition with service
pack 1a.
>
>The problem is that I keep getting the following error
message â?oHI-SPEED USB device Plugged into non-HI-SPEED
USB Hub.â?�
>
>
>
>No big deal â?" so I go out to Sonyâ?Ts knowledge base
and Iâ?Tm told to go to Microsoft update to update the
driver. I run the update but it finds no new drivers. So
I search Microsoftâ?Ts knowledge base and find what I
think will be the solution (see links below) and after
following the instruction I am led right back to the
update area for a recursive loop experience â?" very
unpleasant!!
>
>http://www.microsoft.com/windowsxp/e...ne/columns/jon
es/02august05.asp
>
>http://support.microsoft.com/?scid=kb;en-us;Q312370
>
>http://support.microsoft.com/default.aspx?scid=kb;EN-
US;322389
>
>http://www.microsoft.com/whdc/hwdev/.../USB2support.m
spx#XSLTsection124121120120
>
>How can I get my new hard drive to work at its fullest
capacity? Please help!!!
>
>Yours,
>
>Mark Pryor
>
>.
>