My friend after using his computer (windows xp pro) for a while, went for
system restore. Suddenly his computer monitor turned to a black screen with
a frozen cursor.
He could not come out of black screen by any means. Finally he had to close
down the computer via power switch. Restarting the computer results in the
same result. Trying with safe boot also yields no result. After welcome,
screen turns black with hung cursor.
He also does not have his xp cd.
Is there any way he can come out of this problem?
Help will be highly appreciated.


In case problem cannot be solved he will have to freshly install with new
cd.
In that case I will be highly obliged if somebody will advice me how to
reinstall xp step by step,so that I can help him to reinstall.

Hi

Try using 'Last Known Good Configuration' - access is via the same screen as
Safe Mode.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"J.C.De" <(E-Mail Removed)> wrote in message
news:%23HLkdop$(E-Mail Removed)...
> My friend after using his computer (windows xp pro) for a while, went for
> system restore. Suddenly his computer monitor turned to a black screen
> with
> a frozen cursor.
> He could not come out of black screen by any means. Finally he had to
> close
> down the computer via power switch. Restarting the computer results in the
> same result. Trying with safe boot also yields no result. After welcome,
> screen turns black with hung cursor.
> He also does not have his xp cd.
> Is there any way he can come out of this problem?
> Help will be highly appreciated.
>
>
> In case problem cannot be solved he will have to freshly install with new
> cd.
> In that case I will be highly obliged if somebody will advice me how to
> reinstall xp step by step,so that I can help him to reinstall.
>
>

Hi, J.C.

> In that case I will be highly obliged if somebody will advice me how to
> reinstall xp step by step,so that I can help him to reinstall.

That's easy enough...
Step 1: Boot from the WinXP CD-ROM and follow the prompts.

There is no Step 2 - except to visit Windows Update as soon as possible
after you get your firewall and antivirus working to be sure that you have
SP2 and the latest protective fixes. And to reinstall all your friend's
applications from their CDs or other original media, and restore his data
from backups. He DOES have backups, doesn't he?

But that might not be necessary; you probably should try a few other things
first. A clean install can reformat the HD, wiping out all your friend's
files, including perhaps irreplaceable data. Before doing that, at least
try an "in-place upgrade", which will reinstall WinXP itself, but preserve
installed applications and data - and most of the tweaks. For official
instructions for how to do this, see this KB article:
How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default...;en-us;q315341

You might prefer this version of the same instructions by MVP Michael
Stevens:
How to Perform a Windows XP Repair Install
http://michaelstevenstech.com/XPrepairinstall.htm

Note that this reinstalls the version of WinXP that is on the CD used; if
the CD does not have SP2 integrated, then you will need to add SP2 after the
installation.

If the in-place upgrade doesn't work, THEN you can reinstall from scratch.

RC
--
R. C. White, CPA
San Marcos, TX
(E-Mail Removed)
Microsoft Windows MVP

"J.C.De" <(E-Mail Removed)> wrote in message
news:%23HLkdop$(E-Mail Removed)...
> My friend after using his computer (windows xp pro) for a while, went for
> system restore. Suddenly his computer monitor turned to a black screen
> with
> a frozen cursor.
> He could not come out of black screen by any means. Finally he had to
> close
> down the computer via power switch. Restarting the computer results in the
> same result. Trying with safe boot also yields no result. After welcome,
> screen turns black with hung cursor.
> He also does not have his xp cd.
> Is there any way he can come out of this problem?
> Help will be highly appreciated.
>
>
> In case problem cannot be solved he will have to freshly install with new
> cd.
> In that case I will be highly obliged if somebody will advice me how to
> reinstall xp step by step,so that I can help him to reinstall.

He does NOT have his CD (-:

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you thought you know,
You would realize that you don't know what you thought you knew!


"R. C. White" <(E-Mail Removed)> wrote in message
news:%2365XByp$(E-Mail Removed)...
> Hi, J.C.
>
>> In that case I will be highly obliged if somebody will advice me how to
>> reinstall xp step by step,so that I can help him to reinstall.
>
> That's easy enough...
> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
>
> There is no Step 2 - except to visit Windows Update as soon as possible
> after you get your firewall and antivirus working to be sure that you have
> SP2 and the latest protective fixes. And to reinstall all your friend's
> applications from their CDs or other original media, and restore his data
> from backups. He DOES have backups, doesn't he?
>
> But that might not be necessary; you probably should try a few other
> things first. A clean install can reformat the HD, wiping out all your
> friend's files, including perhaps irreplaceable data. Before doing that,
> at least try an "in-place upgrade", which will reinstall WinXP itself, but
> preserve installed applications and data - and most of the tweaks. For
> official instructions for how to do this, see this KB article:
> How to perform an in-place upgrade (reinstallation) of Windows XP
> http://support.microsoft.com/default...;en-us;q315341
>
> You might prefer this version of the same instructions by MVP Michael
> Stevens:
> How to Perform a Windows XP Repair Install
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> Note that this reinstalls the version of WinXP that is on the CD used; if
> the CD does not have SP2 integrated, then you will need to add SP2 after
> the installation.
>
> If the in-place upgrade doesn't work, THEN you can reinstall from scratch.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> (E-Mail Removed)
> Microsoft Windows MVP
>
> "J.C.De" <(E-Mail Removed)> wrote in message
> news:%23HLkdop$(E-Mail Removed)...
>> My friend after using his computer (windows xp pro) for a while, went for
>> system restore. Suddenly his computer monitor turned to a black screen
>> with
>> a frozen cursor.
>> He could not come out of black screen by any means. Finally he had to
>> close
>> down the computer via power switch. Restarting the computer results in
>> the
>> same result. Trying with safe boot also yields no result. After welcome,
>> screen turns black with hung cursor.
>> He also does not have his xp cd.
>> Is there any way he can come out of this problem?
>> Help will be highly appreciated.
>>
>>
>> In case problem cannot be solved he will have to freshly install with new
>> cd.
>> In that case I will be highly obliged if somebody will advice me how to
>> reinstall xp step by step,so that I can help him to reinstall.
>

He has tried 'last known good configuration', with same result.
Only thing he has not tried is using command prompt, as he does not know how
to proceed with it.
Unfortunately he does not have Winxp CD-ROM to boot from.
Question is can he boot from a new WinXP CD-ROM and proceed ahead.
Or he has to format his hard disc first and go ahead with fresh install?
If he has to format hard disc first how can he go about it?
Please advice.


"R. C. White" <(E-Mail Removed)> wrote in message
news:#65XByp$(E-Mail Removed)...
> Hi, J.C.
>
> > In that case I will be highly obliged if somebody will advice me how to
> > reinstall xp step by step,so that I can help him to reinstall.
>
> That's easy enough...
> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
>
> There is no Step 2 - except to visit Windows Update as soon as possible
> after you get your firewall and antivirus working to be sure that you have
> SP2 and the latest protective fixes. And to reinstall all your friend's
> applications from their CDs or other original media, and restore his data
> from backups. He DOES have backups, doesn't he?
>
> But that might not be necessary; you probably should try a few other
things
> first. A clean install can reformat the HD, wiping out all your friend's
> files, including perhaps irreplaceable data. Before doing that, at least
> try an "in-place upgrade", which will reinstall WinXP itself, but preserve
> installed applications and data - and most of the tweaks. For official
> instructions for how to do this, see this KB article:
> How to perform an in-place upgrade (reinstallation) of Windows XP
> http://support.microsoft.com/default...;en-us;q315341
>
> You might prefer this version of the same instructions by MVP Michael
> Stevens:
> How to Perform a Windows XP Repair Install
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> Note that this reinstalls the version of WinXP that is on the CD used; if
> the CD does not have SP2 integrated, then you will need to add SP2 after
the
> installation.
>
> If the in-place upgrade doesn't work, THEN you can reinstall from scratch.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> (E-Mail Removed)
> Microsoft Windows MVP
>
> "J.C.De" <(E-Mail Removed)> wrote in message
> news:%23HLkdop$(E-Mail Removed)...
> > My friend after using his computer (windows xp pro) for a while, went
for
> > system restore. Suddenly his computer monitor turned to a black screen
> > with
> > a frozen cursor.
> > He could not come out of black screen by any means. Finally he had to
> > close
> > down the computer via power switch. Restarting the computer results in
the
> > same result. Trying with safe boot also yields no result. After welcome,
> > screen turns black with hung cursor.
> > He also does not have his xp cd.
> > Is there any way he can come out of this problem?
> > Help will be highly appreciated.
> >
> >
> > In case problem cannot be solved he will have to freshly install with
new
> > cd.
> > In that case I will be highly obliged if somebody will advice me how to
> > reinstall xp step by step,so that I can help him to reinstall.
>

Hi,

Without knowing what is causing the problem or any way of diagnosing it, the
solution will have to be a repair installation. He will need access to an XP
disk, then can preform the steps outlined here:
http://michaelstevenstech.com/XPrepairinstall.htm

This will preserve the user accounts, data, and programs - there is no need
to format.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"J.C.De" <(E-Mail Removed)> wrote in message
news:uyoCIks$(E-Mail Removed)...
> He has tried 'last known good configuration', with same result.
> Only thing he has not tried is using command prompt, as he does not know
> how
> to proceed with it.
> Unfortunately he does not have Winxp CD-ROM to boot from.
> Question is can he boot from a new WinXP CD-ROM and proceed ahead.
> Or he has to format his hard disc first and go ahead with fresh install?
> If he has to format hard disc first how can he go about it?
> Please advice.
>
>
> "R. C. White" <(E-Mail Removed)> wrote in message
> news:#65XByp$(E-Mail Removed)...
>> Hi, J.C.
>>
>> > In that case I will be highly obliged if somebody will advice me how to
>> > reinstall xp step by step,so that I can help him to reinstall.
>>
>> That's easy enough...
>> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
>>
>> There is no Step 2 - except to visit Windows Update as soon as possible
>> after you get your firewall and antivirus working to be sure that you
>> have
>> SP2 and the latest protective fixes. And to reinstall all your friend's
>> applications from their CDs or other original media, and restore his data
>> from backups. He DOES have backups, doesn't he?
>>
>> But that might not be necessary; you probably should try a few other
> things
>> first. A clean install can reformat the HD, wiping out all your friend's
>> files, including perhaps irreplaceable data. Before doing that, at least
>> try an "in-place upgrade", which will reinstall WinXP itself, but
>> preserve
>> installed applications and data - and most of the tweaks. For official
>> instructions for how to do this, see this KB article:
>> How to perform an in-place upgrade (reinstallation) of Windows XP
>> http://support.microsoft.com/default...;en-us;q315341
>>
>> You might prefer this version of the same instructions by MVP Michael
>> Stevens:
>> How to Perform a Windows XP Repair Install
>> http://michaelstevenstech.com/XPrepairinstall.htm
>>
>> Note that this reinstalls the version of WinXP that is on the CD used; if
>> the CD does not have SP2 integrated, then you will need to add SP2 after
> the
>> installation.
>>
>> If the in-place upgrade doesn't work, THEN you can reinstall from
>> scratch.
>>
>> RC
>> --
>> R. C. White, CPA
>> San Marcos, TX
>> (E-Mail Removed)
>> Microsoft Windows MVP
>>
>> "J.C.De" <(E-Mail Removed)> wrote in message
>> news:%23HLkdop$(E-Mail Removed)...
>> > My friend after using his computer (windows xp pro) for a while, went
> for
>> > system restore. Suddenly his computer monitor turned to a black screen
>> > with
>> > a frozen cursor.
>> > He could not come out of black screen by any means. Finally he had to
>> > close
>> > down the computer via power switch. Restarting the computer results in
> the
>> > same result. Trying with safe boot also yields no result. After
>> > welcome,
>> > screen turns black with hung cursor.
>> > He also does not have his xp cd.
>> > Is there any way he can come out of this problem?
>> > Help will be highly appreciated.
>> >
>> >
>> > In case problem cannot be solved he will have to freshly install with
> new
>> > cd.
>> > In that case I will be highly obliged if somebody will advice me how to
>> > reinstall xp step by step,so that I can help him to reinstall.
>>
>
>
>
>

Thanx Rick,
What I would like to know is that repair installation will be possible with
new disc or he will have to freshly format the hard disc and reinstall xp.

"Rick "Nutcase" Rogers" <(E-Mail Removed)> wrote in message
news:#S2DHXu$(E-Mail Removed)...
> Hi,
>
> Without knowing what is causing the problem or any way of diagnosing it,
the
> solution will have to be a repair installation. He will need access to an
XP
> disk, then can preform the steps outlined here:
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> This will preserve the user accounts, data, and programs - there is no
need
> to format.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "J.C.De" <(E-Mail Removed)> wrote in message
> news:uyoCIks$(E-Mail Removed)...
> > He has tried 'last known good configuration', with same result.
> > Only thing he has not tried is using command prompt, as he does not know
> > how
> > to proceed with it.
> > Unfortunately he does not have Winxp CD-ROM to boot from.
> > Question is can he boot from a new WinXP CD-ROM and proceed ahead.
> > Or he has to format his hard disc first and go ahead with fresh install?
> > If he has to format hard disc first how can he go about it?
> > Please advice.
> >
> >
> > "R. C. White" <(E-Mail Removed)> wrote in message
> > news:#65XByp$(E-Mail Removed)...
> >> Hi, J.C.
> >>
> >> > In that case I will be highly obliged if somebody will advice me how
to
> >> > reinstall xp step by step,so that I can help him to reinstall.
> >>
> >> That's easy enough...
> >> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
> >>
> >> There is no Step 2 - except to visit Windows Update as soon as possible
> >> after you get your firewall and antivirus working to be sure that you
> >> have
> >> SP2 and the latest protective fixes. And to reinstall all your
friend's
> >> applications from their CDs or other original media, and restore his
data
> >> from backups. He DOES have backups, doesn't he?
> >>
> >> But that might not be necessary; you probably should try a few other
> > things
> >> first. A clean install can reformat the HD, wiping out all your
friend's
> >> files, including perhaps irreplaceable data. Before doing that, at
least
> >> try an "in-place upgrade", which will reinstall WinXP itself, but
> >> preserve
> >> installed applications and data - and most of the tweaks. For official
> >> instructions for how to do this, see this KB article:
> >> How to perform an in-place upgrade (reinstallation) of Windows XP
> >> http://support.microsoft.com/default...;en-us;q315341
> >>
> >> You might prefer this version of the same instructions by MVP Michael
> >> Stevens:
> >> How to Perform a Windows XP Repair Install
> >> http://michaelstevenstech.com/XPrepairinstall.htm
> >>
> >> Note that this reinstalls the version of WinXP that is on the CD used;
if
> >> the CD does not have SP2 integrated, then you will need to add SP2
after
> > the
> >> installation.
> >>
> >> If the in-place upgrade doesn't work, THEN you can reinstall from
> >> scratch.
> >>
> >> RC
> >> --
> >> R. C. White, CPA
> >> San Marcos, TX
> >> (E-Mail Removed)
> >> Microsoft Windows MVP
> >>
> >> "J.C.De" <(E-Mail Removed)> wrote in message
> >> news:%23HLkdop$(E-Mail Removed)...
> >> > My friend after using his computer (windows xp pro) for a while, went
> > for
> >> > system restore. Suddenly his computer monitor turned to a black
screen
> >> > with
> >> > a frozen cursor.
> >> > He could not come out of black screen by any means. Finally he had to
> >> > close
> >> > down the computer via power switch. Restarting the computer results
in
> > the
> >> > same result. Trying with safe boot also yields no result. After
> >> > welcome,
> >> > screen turns black with hung cursor.
> >> > He also does not have his xp cd.
> >> > Is there any way he can come out of this problem?
> >> > Help will be highly appreciated.
> >> >
> >> >
> >> > In case problem cannot be solved he will have to freshly install with
> > new
> >> > cd.
> >> > In that case I will be highly obliged if somebody will advice me how
to
> >> > reinstall xp step by step,so that I can help him to reinstall.
> >>
> >
> >
> >
> >
>
>

Hi, Richard.

Well, he did say:
>>> He also does not have his xp cd.

But he also said:
>>> In case problem cannot be solved he will have to freshly install with
>>> new
>>> cd.
>>> In that case I will be highly obliged if somebody will advice me how to
>>> reinstall xp step by step,so that I can help him to reinstall.

And that last sentence is what I was responding to, in which case he would
have that "new cd". Maybe I should have been more explicit about this
point.

RC
--
R. C. White, CPA
San Marcos, TX
(E-Mail Removed)
Microsoft Windows MVP

"Richard Urban" <(E-Mail Removed)> wrote in message
news:utmd1Vr$(E-Mail Removed)...
> He does NOT have his CD (-:
>
> --
> Regards,
>
> Richard Urban
>
> aka Crusty (-: Old B@stard :-)
>
> If you knew as much as you thought you know,
> You would realize that you don't know what you thought you knew!
>
>
> "R. C. White" <(E-Mail Removed)> wrote in message
> news:%2365XByp$(E-Mail Removed)...
>> Hi, J.C.
>>
>>> In that case I will be highly obliged if somebody will advice me how to
>>> reinstall xp step by step,so that I can help him to reinstall.
>>
>> That's easy enough...
>> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
>>
>> There is no Step 2 - except to visit Windows Update as soon as possible
>> after you get your firewall and antivirus working to be sure that you
>> have SP2 and the latest protective fixes. And to reinstall all your
>> friend's applications from their CDs or other original media, and restore
>> his data from backups. He DOES have backups, doesn't he?
>>
>> But that might not be necessary; you probably should try a few other
>> things first. A clean install can reformat the HD, wiping out all your
>> friend's files, including perhaps irreplaceable data. Before doing that,
>> at least try an "in-place upgrade", which will reinstall WinXP itself,
>> but preserve installed applications and data - and most of the tweaks.
>> For official instructions for how to do this, see this KB article:
>> How to perform an in-place upgrade (reinstallation) of Windows XP
>> http://support.microsoft.com/default...;en-us;q315341
>>
>> You might prefer this version of the same instructions by MVP Michael
>> Stevens:
>> How to Perform a Windows XP Repair Install
>> http://michaelstevenstech.com/XPrepairinstall.htm
>>
>> Note that this reinstalls the version of WinXP that is on the CD used; if
>> the CD does not have SP2 integrated, then you will need to add SP2 after
>> the installation.
>>
>> If the in-place upgrade doesn't work, THEN you can reinstall from
>> scratch.
>>
>> RC
>>
>> "J.C.De" <(E-Mail Removed)> wrote in message
>> news:%23HLkdop$(E-Mail Removed)...
>>> My friend after using his computer (windows xp pro) for a while, went
>>> for
>>> system restore. Suddenly his computer monitor turned to a black screen
>>> with
>>> a frozen cursor.
>>> He could not come out of black screen by any means. Finally he had to
>>> close
>>> down the computer via power switch. Restarting the computer results in
>>> the
>>> same result. Trying with safe boot also yields no result. After welcome,
>>> screen turns black with hung cursor.
>>> He also does not have his xp cd.
>>> Is there any way he can come out of this problem?
>>> Help will be highly appreciated.
>>>
>>>
>>> In case problem cannot be solved he will have to freshly install with
>>> new
>>> cd.
>>> In that case I will be highly obliged if somebody will advice me how to
>>> reinstall xp step by step,so that I can help him to reinstall.

"Jagdish Chandra" <(E-Mail Removed)> wrote in message
news:#Jhpkcv$(E-Mail Removed)...
| Thanx Rick,
| What I would like to know is that repair installation will be possible
with
| new disc or he will have to freshly format the hard disc and reinstall xp.
|

The only way to know for sure is to try it. If the repair install works,
then there probably won't be any need for a clean install.

As per your advice visited
http://michaelstevenstech.com/XPrepairinstall.htm
and went through it. I also went through the article by Charlie White's
'Windows XP Crashed ?' The crash was referred as BSOD (Blue Screen of Death)
in the article.
Is there any difference between Blue screen and black screen because
my friends screen has turned black and not blue.
Regards.



"R. C. White" <(E-Mail Removed)> wrote in message
news:#65XByp$(E-Mail Removed)...
> Hi, J.C.
>
> > In that case I will be highly obliged if somebody will advice me how to
> > reinstall xp step by step,so that I can help him to reinstall.
>
> That's easy enough...
> Step 1: Boot from the WinXP CD-ROM and follow the prompts.
>
> There is no Step 2 - except to visit Windows Update as soon as possible
> after you get your firewall and antivirus working to be sure that you have
> SP2 and the latest protective fixes. And to reinstall all your friend's
> applications from their CDs or other original media, and restore his data
> from backups. He DOES have backups, doesn't he?
>
> But that might not be necessary; you probably should try a few other
things
> first. A clean install can reformat the HD, wiping out all your friend's
> files, including perhaps irreplaceable data. Before doing that, at least
> try an "in-place upgrade", which will reinstall WinXP itself, but preserve
> installed applications and data - and most of the tweaks. For official
> instructions for how to do this, see this KB article:
> How to perform an in-place upgrade (reinstallation) of Windows XP
> http://support.microsoft.com/default...;en-us;q315341
>
> You might prefer this version of the same instructions by MVP Michael
> Stevens:
> How to Perform a Windows XP Repair Install
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> Note that this reinstalls the version of WinXP that is on the CD used; if
> the CD does not have SP2 integrated, then you will need to add SP2 after
the
> installation.
>
> If the in-place upgrade doesn't work, THEN you can reinstall from scratch.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> (E-Mail Removed)
> Microsoft Windows MVP
>
> "J.C.De" <(E-Mail Removed)> wrote in message
> news:%23HLkdop$(E-Mail Removed)...
> > My friend after using his computer (windows xp pro) for a while, went
for
> > system restore. Suddenly his computer monitor turned to a black screen
> > with
> > a frozen cursor.
> > He could not come out of black screen by any means. Finally he had to
> > close
> > down the computer via power switch. Restarting the computer results in
the
> > same result. Trying with safe boot also yields no result. After welcome,
> > screen turns black with hung cursor.
> > He also does not have his xp cd.
> > Is there any way he can come out of this problem?
> > Help will be highly appreciated.
> >
> >
> > In case problem cannot be solved he will have to freshly install with
new
> > cd.
> > In that case I will be highly obliged if somebody will advice me how to
> > reinstall xp step by step,so that I can help him to reinstall.
>