We recently had a user get married, and therefore her
name changed. Here is the process that we used to chage
her name:

In AD, Rename: Changed display & login name as allowed on
the form. No conflicts or problems.

On Server: changed name of folders for the user including
Home folder, Termianl Server Home Folder, and TS profile
folder.

In AD, User Properties: Changed paths to these folders
appropriately.

Now when the user login in to the termianl server, the
USRLOGON fails to run, returning the following error:

Unable to retrieve common or user paths.


"One or more queries for the common or user paths have
failed!
Applications relying on this script may not install
successfully.
Please resolve the problem and try again."

IF I change ONLY her user logon name back to the original
username, everything work fine.

I replicated this problem with a test user. Same outcome
even if the only thing that I change is the user name.
Display Name, Full Name, folder paths seem to have no
effect on this issue.

Our Termianl Server is Windows 2000 SP4 with ALL critical
updates that applie installed.

Help!

Did you wait long enough for the AD changes to replicate
to all domain controllers? If you logged in as a user and
got authenticated, but the name change hadn't replicated
to another server, then the folder security might not have
been set up to allow that particular user. If it was
fully replicated, then I would make sure that the folder
security was updated for the user name change.
>-----Original Message-----
>We recently had a user get married, and therefore her
>name changed. Here is the process that we used to chage
>her name:
>
>In AD, Rename: Changed display & login name as allowed on
>the form. No conflicts or problems.
>
>On Server: changed name of folders for the user including
>Home folder, Termianl Server Home Folder, and TS profile
>folder.
>
>In AD, User Properties: Changed paths to these folders
>appropriately.
>
>Now when the user login in to the termianl server, the
>USRLOGON fails to run, returning the following error:
>
>Unable to retrieve common or user paths.
>
>
>"One or more queries for the common or user paths have
>failed!
>Applications relying on this script may not install
>successfully.
>Please resolve the problem and try again."
>
>IF I change ONLY her user logon name back to the original
>username, everything work fine.
>
>I replicated this problem with a test user. Same outcome
>even if the only thing that I change is the user name.
>Display Name, Full Name, folder paths seem to have no
>effect on this issue.
>
>Our Termianl Server is Windows 2000 SP4 with ALL critical
>updates that applie installed.
>
>Help!
>.
>

Yes. The original name change was made 2 days prior. I
did aso ensure folder security was not only correct but
that it displayed the changed username.

I also setup a test user and logged in under both the
test user and the user having problems. The enviroment
variables were the same (with the exception that
usernames where different.) So I know that even the
variables were pulling in the correct information, even
after the change.