I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem? I have Windows XP pro.

From: http://www.kellys-korner-xp.com/top10faqs.htm Why Doesn't Help and Support Work

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your XP CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.


--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"gmrad" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem? I have Windows XP pro.

If you have used a registry cleaner.
Sometimes they delete registry entries that allow help and support to
run.

do not reinstall anything simply run this

'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p2 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
p3 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p4 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

Hemlock


On Thu, 22 Jan 2004 21:46:27 -0500, "Doug Knox MS-MVP"
<(E-Mail Removed)> wrote:

>From: http://www.kellys-korner-xp.com/top10faqs.htm Why Doesn't Help and Support Work
>
>To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your XP CD handy.
>
>Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.

I've tried to reinstall Help and Support but nothing changed. Then I run the
file that I copied from Hemlock's message and got an error:
Line:10
Char:5
Error:Syntax error
Code:800A03EA
Source:Microsoft VBScript compilation error


"Hemlock tree" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> If you have used a registry cleaner.
> Sometimes they delete registry entries that allow help and support to
> run.
>
> do not reinstall anything simply run this
>
> 'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
> '© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
> 'Based on information provided by Bill James (http://www.billsway.com)
>
> On Error Resume Next
>
> 'Declare variables
> Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
> Dim jobfunc
>
> 'Set the Windows Script Host Shell and assign values to variables
> Set WSHShell = WScript.CreateObject("WScript.Shell")
>
> p1 =
>
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\0\win32\"
> p2 =
>
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\HELPDIR\"
> p3 =
>
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\0\win32\"
> p4 =
>
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\HELPDIR\"
>
> Hemlock
>
>
> On Thu, 22 Jan 2004 21:46:27 -0500, "Doug Knox MS-MVP"
> <(E-Mail Removed)> wrote:
>
> >From: http://www.kellys-korner-xp.com/top10faqs.htm Why Doesn't Help and
Support Work
> >
> >To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your XP CD handy.
> >
> >Note: The folder is hidden by default. Go to Start/Run and type in:
control folders. View: Show hidden files and folders and uncheck Hide
extensions for known file types.
>

It works on my machine perhaps without the spaces.


On Fri, 23 Jan 2004 12:21:29 -0500, "gmrad" <(E-Mail Removed)> wrote:

>I've tried to reinstall Help and Support but nothing changed. Then I run the
>file that I copied from Hemlock's message and got an error:
>Line:10
>Char:5
>Error:Syntax error
>Code:800A03EA
>Source:Microsoft VBScript compilation error
>
>
>"Hemlock tree" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> If you have used a registry cleaner.
>> Sometimes they delete registry entries that allow help and support to
>> run.
>>
>> do not reinstall anything simply run this
>>
>> 'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
>> '© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
>> 'Based on information provided by Bill James (http://www.billsway.com)
>>
>> On Error Resume Next
>>
>> 'Declare variables
>> Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
>> Dim jobfunc
>>
>> 'Set the Windows Script Host Shell and assign values to variables
>> Set WSHShell = WScript.CreateObject("WScript.Shell")
>>
>> p1 =
>>
>"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
>72DAF7}\1.0\0\win32\"
>> p2 =
>>
>"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
>72DAF7}\1.0\HELPDIR\"
>> p3 =
>>
>"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
>72DAF7}\1.0\0\win32\"
>> p4 =
>>
>"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
>72DAF7}\1.0\HELPDIR\"
>>
>> Hemlock
>>
>>
>> On Thu, 22 Jan 2004 21:46:27 -0500, "Doug Knox MS-MVP"
>> <(E-Mail Removed)> wrote:
>>
>> >From: http://www.kellys-korner-xp.com/top10faqs.htm Why Doesn't Help and
>Support Work
>> >
>> >To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
>click and choose install. Have your XP CD handy.
>> >
>> >Note: The folder is hidden by default. Go to Start/Run and type in:
>control folders. View: Show hidden files and folders and uncheck Hide
>extensions for known file types.
>>

You can't imagine how big is my appreciation for your attachment because it
works. I had used a file with the same name taken from the Internet and it
did not help.
Would you kindly advise me how can I avoid the problem in future!
Thank you!


"Hemlock tree" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

You can't imagine how big is my appreciation for your attachment because it
works! I had used a file with the same name taken from the Internet and it
did not help.
Would you kindly advise me how can I avoid the problem in future!
Thank you!

"Hemlock tree" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

I am sorry but my joy was premature because everything
came back after I turn on my computer next day.

"gmrad" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> You can't imagine how big is my appreciation for your attachment because
it
> works! I had used a file with the same name taken from the Internet and it
> did not help.
> Would you kindly advise me how can I avoid the problem in future!
> Thank you!
>
> "Hemlock tree" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>

Re-run the VBS file from http://www.dougknox.com/xp/scripts_d...xwinxphelp.htm again. Check your system and see if you have any automated cleanup utilities, registry cleaners and the like running.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"gmrad" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> I am sorry but my joy was premature because everything
> came back after I turn on my computer next day.
>
> "gmrad" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > You can't imagine how big is my appreciation for your attachment because
> it
> > works! I had used a file with the same name taken from the Internet and it
> > did not help.
> > Would you kindly advise me how can I avoid the problem in future!
> > Thank you!
> >
> > "Hemlock tree" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >
>
>

I am sorry it did not help. I have no automated cleanup utilities or
registry cleaners. For now the problem is solved by deleting the file hh.dat
that was advised to me.


"Doug Knox MS-MVP" <(E-Mail Removed)> wrote in message
news:O$(E-Mail Removed)...
Re-run the VBS file from
http://www.dougknox.com/xp/scripts_d...xwinxphelp.htm again. Check your
system and see if you have any automated cleanup utilities, registry
cleaners and the like running.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"gmrad" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I am sorry but my joy was premature because everything
> came back after I turn on my computer next day.
>
> "gmrad" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > You can't imagine how big is my appreciation for your attachment because
> it
> > works! I had used a file with the same name taken from the Internet and
it
> > did not help.
> > Would you kindly advise me how can I avoid the problem in future!
> > Thank you!
> >
> > "Hemlock tree" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >
>
>