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Help! Email loop!

Join Date: Jul 2004
Location: County Durham
Posts: 96
      15th Oct 2007
Hi, i sent an email out last Wednesday evening to around 50 contacts from my outlook folder. There was no attachment, the information was in the email.

Every contact on the list has received the email thouseands (and counting) of times.

The email left, contact received it. I received message back saying
Undelivered mail, return to sender

this is the text
This is the mail system at host lon1-fallback-2.mail.thus.net.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

: delivery temporarily suspended: connect

to Jess.inter-alliance.com[]: Connection timed out

The message is then resent and resent and resent. The contact receives the original message again and again

I also receive System undeliverable

So far demon have said it's not their fault. It has only happened with this email.
Does anyone have any idea what to do?
I'm inundated with calls from my contacts. One contacts system has crashed due to the amount of emails

Many thanks
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Join Date: Jul 2004
Location: County Durham
Posts: 96
      16th Oct 2007
Still having problems. This is a different email that i am getting back

i also receive this back
-----Original Message-----
...Sender address rejected: Temporary block while mail loop resolved

edit: I've removed this bit as it contains lots of e-mail addresses of other people which can be picked up to spam.

Any ideas??
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Ian Ian is offline
Rocket Scientist
Ian's Avatar
Join Date: Feb 2002
Location: Manchester, UK
Posts: 16,725
      16th Oct 2007
Do you have any mail forwards or auto replies? The e-mail is bouncing backwards and forwards, so that last error means the recipient server has placed a temporary block on your domain to try and help the problem.
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Join Date: Jul 2004
Location: County Durham
Posts: 96
      16th Oct 2007
i have hundreds of
  • Undelivered mail Return to sender
  • System administrator undeliverbale
  • Mail deliver failed, returning message to sender
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Join Date: Jul 2004
Location: County Durham
Posts: 96
      22nd Oct 2007
Everything seems to be back to normal now. This is a letter i sent to all that were affected (includes Demon's response) - for your interest

Re: Latimer Hinks Client Alert Email
The Tale of a thousand emails… and more

Wednesday 10th October I sent to you a Client Alert relating to Inheritance Tax and the transferability of the nil rate band allowance. Please believe me when I say I sent out the email once only!

Due to a technical problem which is explained below, you may have received hundreds, if not thousands of the same email. Not surprisingly (but very sensibly) you have probably blocked my address. This email address is now “safe” so please feel free to unblock me.

Following is an explanation from a customer relations representative at Demon:

“there were issues with another demon customer and the system that they use to collect and relay e-mails. This caused them to bounce e-mails back to Latimer Hinks as undeliverable, and started an e-mail loop. Whilst all clients would have seen this as originated by Latimer Hinks, this was not the case, as investigation showed it was linked to an addressee on the original e-mail.
After speaking with our Network Abuse team and the customer in question, it was confirmed that there was an issue with their system (Microsoft SBS2000), and they needed to either use an alternative mail system, or upgrade their system.
Further investigation has shown that no further looped e-mails are appearing, and it appears that this matter has been resolved.”

I hope that you found the first Client Alert of interest. Latimer Hinks do try to keep Clients/referrers informed of changes relevant to them – however we generally prefer a subtler approach to marketing which does not include the bombardment of email addresses.

If you do not wish to receive further Client Alerts, please let me know.
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