I just bought the Gigabyte HD 2400 Pro video card to install in an IBM Pentium 4
3GHz computer. The first driver I installed was the latest from the Gigabyte web
site. It took about 5 minutes for the computer to boot, but the driver installed
and worked EXCEPT that the mouse become jerky when I right click on an icon, for
example, and clicked on Properties.

Thinking the driver was the problem, I uninstalled it from Control Panel. On
reboot, the driver was not installed. As a test, I installed the older driver
from the CD. It seemed to work okay. Next, I went through Windows Update, which
reported that a new driver was available. Having had good luck with hardware
drivers supplied through Windows Update, I tried it. It took another 5 minutes
to install and reboot. Now the mouse is jerking again.

Rather than live with a down level driver, I'm inclined to return the card for
an NVidia. The reasons I bought this card are 1) it has a DVI output, 2) it is
cheap, 3) it is PCI-Express, and 4) it is ATI/Gigabyte. So far, I'm not too
impressed.

If there is something that I can do to solve this problem, please make a
suggestion. Reducing hardware acceleration helped some, but not much.

The computer is a brand new installation of Windows XP Pro, fully patched, no
viruses, no spyware. (If I boot to the on board video card, there is no jerkiness.)

mcp6453 wrote:
> I just bought the Gigabyte HD 2400 Pro video card to install in an IBM
> Pentium 4 3GHz computer. The first driver I installed was the latest
> from the Gigabyte web site. It took about 5 minutes for the computer to
> boot, but the driver installed and worked EXCEPT that the mouse become
> jerky when I right click on an icon, for example, and clicked on
> Properties.
>
> Thinking the driver was the problem, I uninstalled it from Control
> Panel. On reboot, the driver was not installed. As a test, I installed
> the older driver from the CD. It seemed to work okay. Next, I went
> through Windows Update, which reported that a new driver was available.
> Having had good luck with hardware drivers supplied through Windows
> Update, I tried it. It took another 5 minutes to install and reboot. Now
> the mouse is jerking again.
>
> Rather than live with a down level driver, I'm inclined to return the
> card for an NVidia. The reasons I bought this card are 1) it has a DVI
> output, 2) it is cheap, 3) it is PCI-Express, and 4) it is ATI/Gigabyte.
> So far, I'm not too impressed.
>
> If there is something that I can do to solve this problem, please make a
> suggestion. Reducing hardware acceleration helped some, but not much.
>
> The computer is a brand new installation of Windows XP Pro, fully
> patched, no viruses, no spyware. (If I boot to the on board video card,
> there is no jerkiness.)

I used a HD 2400 Pro on a new Vista build for about a week with none of
the problems you are seeing. I had already installed the June 2008 CAT
files from ATI for a 3870 and used those drivers with that card.
I would try the latest files from ATI to see if this might fix the
problem. You might also want to look at RivaTuner or ATI Tray Tools to
see if maybe they can adjust some setting that may be causing problems.
I think I may have had the Tray Tools installed before installing the
2400.

Michael W. Ryder wrote:
>
> I used a HD 2400 Pro on a new Vista build for about a week with none of
> the problems you are seeing. I had already installed the June 2008 CAT
> files from ATI for a 3870 and used those drivers with that card.
> I would try the latest files from ATI to see if this might fix the
> problem. You might also want to look at RivaTuner or ATI Tray Tools to
> see if maybe they can adjust some setting that may be causing problems.
> I think I may have had the Tray Tools installed before installing the
> 2400.


I'm using the latest drivers and have even rolled back to the older drivers on
the CD that came with the card. Now even with the old drivers, the computer is
taking ten minutes to reboot. It seems that this card has trashed XP, which
makes me very unhappy. The computer is a true blue IBM, which uses an Intel
motherboard and chipset, and the XP installation is brand new. Unless there is a
compatibility problem with SP3, I don't know what computer should be more
compatible with this card than the one I have.

Michael W. Ryder wrote:
>
> I used a HD 2400 Pro on a new Vista build for about a week with none of
> the problems you are seeing. I had already installed the June 2008 CAT
> files from ATI for a 3870 and used those drivers with that card.
> I would try the latest files from ATI to see if this might fix the
> problem. You might also want to look at RivaTuner or ATI Tray Tools to
> see if maybe they can adjust some setting that may be causing problems.
> I think I may have had the Tray Tools installed before installing the
> 2400.

Here is more information I gathered after further experimentation. Even
with all of the ATI drivers removed and after running the ATI cat
cleaner, just having the card inserted into the motherboard causes the
computer to take 5 minutes or more to shutdown. Is the card incompatible
with my system, or is the card defective?

mcp6453 wrote:
> Michael W. Ryder wrote:
>>
>> I used a HD 2400 Pro on a new Vista build for about a week with none
>> of the problems you are seeing. I had already installed the June 2008
>> CAT files from ATI for a 3870 and used those drivers with that card.
>> I would try the latest files from ATI to see if this might fix the
>> problem. You might also want to look at RivaTuner or ATI Tray Tools
>> to see if maybe they can adjust some setting that may be causing
>> problems. I think I may have had the Tray Tools installed before
>> installing the 2400.
>
> Here is more information I gathered after further experimentation. Even
> with all of the ATI drivers removed and after running the ATI cat
> cleaner, just having the card inserted into the motherboard causes the
> computer to take 5 minutes or more to shutdown. Is the card incompatible
> with my system, or is the card defective?

I don't think the card itself is incompatible. Two things come to mind,
first are the drivers for the motherboard installed? Maybe they weren't
as the computer came with on-board video and weren't needed. The second
thing is you may have a defective card, or motherboard. Is there any
way to use a different video card temporarily to see if it makes any
difference? I had to get the 2400 after my 3870 started showing magenta
worms all over the screen. I wanted to be sure that it was the new
video card and not the new motherboard that was at fault.

Michael W. Ryder wrote:
> mcp6453 wrote:
> I don't think the card itself is incompatible. Two things come to mind,
> first are the drivers for the motherboard installed? Maybe they weren't
> as the computer came with on-board video and weren't needed. The second
> thing is you may have a defective card, or motherboard. Is there any
> way to use a different video card temporarily to see if it makes any
> difference? I had to get the 2400 after my 3870 started showing magenta
> worms all over the screen. I wanted to be sure that it was the new
> video card and not the new motherboard that was at fault.

I took the card back and exchanged it for an NVidia 7200GS. Everything works
just fine. No boot problems, no jerky mouse. No more ATI cards for me. Thanks
for your suggestions and help.