I recently experienced problems with the software for my Dell AIO 966
printer. On advice from the Dell NG's, I uninstalled all of my USB
controllers, and rebooted in the expectation that Windows would detect and
reinstall them.

To a point, this was successful, but now whenever I boot my system, I get
the windows "New hardware found"dialogue. Any, and I do mean ANY, mouse
clicks in the dialog area at this point result in my mouse and keyboard
being totally frozen.

Device Manager reports all the usual stuff, along with 2 "Unknown Device"
entries. I have no idea what these 2 devices are, and can't tell anything
from what is available in Device Manager. As far as I can tell, everything
is working correctly, so I can't figure it out that way.

The only way I can boot my system now is to wait for the Hardware found
dialog, R-Click the taskbar, and kill the dialog from Task Manager. I
usually have to kill it 3 times, at which point all is well.

I've replaced the Dell printer that started this nonsense with an Epson
Workforce 500, and have no printer problems.

I'm obviously way over my head here folks. Any suggestions?

Thanx,

Buddha

Is your printer of the multi-function type? If so you need to install the
drivers and software for each function.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


"Buddha" <(E-Mail Removed)> wrote in message
news:45990280-367E-4CFE-9CFA-(E-Mail Removed)...
>I recently experienced problems with the software for my Dell AIO 966
> printer. On advice from the Dell NG's, I uninstalled all of my USB
> controllers, and rebooted in the expectation that Windows would detect and
> reinstall them.
>
> To a point, this was successful, but now whenever I boot my system, I get
> the windows "New hardware found"dialogue. Any, and I do mean ANY, mouse
> clicks in the dialog area at this point result in my mouse and keyboard
> being totally frozen.
>
> Device Manager reports all the usual stuff, along with 2 "Unknown Device"
> entries. I have no idea what these 2 devices are, and can't tell anything
> from what is available in Device Manager. As far as I can tell,
> everything is working correctly, so I can't figure it out that way.
>
> The only way I can boot my system now is to wait for the Hardware found
> dialog, R-Click the taskbar, and kill the dialog from Task Manager. I
> usually have to kill it 3 times, at which point all is well.
>
> I've replaced the Dell printer that started this nonsense with an Epson
> Workforce 500, and have no printer problems.
>
> I'm obviously way over my head here folks. Any suggestions?
>
> Thanx,
>
> Buddha
>