My Dell system was getting slow, so I did a re-image of the original install
which Dell provide on a seperate partition. All went well until I open my
folders and explorer crashes giving this information;

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6000.16513
Fault Module Timestamp: 4681c95d
Exception Code: c0000005
Exception Offset: 0014608a
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311


It points to a kb article with a fix which when applied says does not apply
to my system. Any help would be appreciated

Hi Simon,

Have you installed all of the patches and driver updates for your system
since reimaging? That'd be the first step. Explorer crashes are generally
caused by interference from another program. If the re-imaging process
reinstalled trial programs you previously removed, you may want to uninstall
them as well.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Simon Willcox" <(E-Mail Removed)> wrote in message
news:8ACB6EA0-ECC8-4037-92CF-(E-Mail Removed)...
> My Dell system was getting slow, so I did a re-image of the original
> install
> which Dell provide on a seperate partition. All went well until I open my
> folders and explorer crashes giving this information;
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16549
> Application Timestamp: 46d230c5
> Fault Module Name: SHELL32.dll
> Fault Module Version: 6.0.6000.16513
> Fault Module Timestamp: 4681c95d
> Exception Code: c0000005
> Exception Offset: 0014608a
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 2057
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
> It points to a kb article with a fix which when applied says does not
> apply
> to my system. Any help would be appreciated
>

thanks Rick, i have run all of the updates and removed all trial ware from
the system this was one of the first things i did after the re-imaging

Simon

"Rick Rogers" wrote:

> Hi Simon,
>
> Have you installed all of the patches and driver updates for your system
> since reimaging? That'd be the first step. Explorer crashes are generally
> caused by interference from another program. If the re-imaging process
> reinstalled trial programs you previously removed, you may want to uninstall
> them as well.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Simon Willcox" <(E-Mail Removed)> wrote in message
> news:8ACB6EA0-ECC8-4037-92CF-(E-Mail Removed)...
> > My Dell system was getting slow, so I did a re-image of the original
> > install
> > which Dell provide on a seperate partition. All went well until I open my
> > folders and explorer crashes giving this information;
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: Explorer.EXE
> > Application Version: 6.0.6000.16549
> > Application Timestamp: 46d230c5
> > Fault Module Name: SHELL32.dll
> > Fault Module Version: 6.0.6000.16513
> > Fault Module Timestamp: 4681c95d
> > Exception Code: c0000005
> > Exception Offset: 0014608a
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 2057
> > Additional Information 1: 8d13
> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> > Additional Information 3: 8d13
> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >
> >
> > It points to a kb article with a fix which when applied says does not
> > apply
> > to my system. Any help would be appreciated
> >
>
>

I am having this problem as well. It happens mostly when I have two explorer
windows open and try to copy files, but it also happens when I just open a
folder sometimes.

I am using Windows Vista Ultimate. Here is the dump:

Product
Windows Explorer

Problem
Stopped working

Date
12/13/2007 1:01 AM

Status
Solution Available

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6000.16513
Fault Module Timestamp: 4681c95d
Exception Code: c0000005
Exception Offset: 0014608a
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 558570906


"Simon Willcox" wrote:

> thanks Rick, i have run all of the updates and removed all trial ware from
> the system this was one of the first things i did after the re-imaging
>
> Simon
>
> "Rick Rogers" wrote:
>
> > Hi Simon,
> >
> > Have you installed all of the patches and driver updates for your system
> > since reimaging? That'd be the first step. Explorer crashes are generally
> > caused by interference from another program. If the re-imaging process
> > reinstalled trial programs you previously removed, you may want to uninstall
> > them as well.
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > http://mvp.support.microsoft.com/
> > Windows help - www.rickrogers.org
> > My thoughts http://rick-mvp.blogspot.com
> >
> > "Simon Willcox" <(E-Mail Removed)> wrote in message
> > news:8ACB6EA0-ECC8-4037-92CF-(E-Mail Removed)...
> > > My Dell system was getting slow, so I did a re-image of the original
> > > install
> > > which Dell provide on a seperate partition. All went well until I open my
> > > folders and explorer crashes giving this information;
> > >
> > > Problem signature:
> > > Problem Event Name: APPCRASH
> > > Application Name: Explorer.EXE
> > > Application Version: 6.0.6000.16549
> > > Application Timestamp: 46d230c5
> > > Fault Module Name: SHELL32.dll
> > > Fault Module Version: 6.0.6000.16513
> > > Fault Module Timestamp: 4681c95d
> > > Exception Code: c0000005
> > > Exception Offset: 0014608a
> > > OS Version: 6.0.6000.2.0.0.768.3
> > > Locale ID: 2057
> > > Additional Information 1: 8d13
> > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> > > Additional Information 3: 8d13
> > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> > >
> > >
> > > It points to a kb article with a fix which when applied says does not
> > > apply
> > > to my system. Any help would be appreciated
> > >
> >
> >

I had to turn off the Bluetooth extensions,, and I am not happy about that.

Bill Silvert

"EddieZ" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Some 3rd party shell (on right-click menu) extensions or additions can
> cause Explorer to crash. I haven't seen a lot of useful additions to
> this menu so you're probably better off without them.

How did you turn off all Bluetooth extensions?

"Bill Silvert" wrote:

> I had to turn off the Bluetooth extensions,, and I am not happy about that.
>
> Bill Silvert
>
> "EddieZ" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> >
> > Some 3rd party shell (on right-click menu) extensions or additions can
> > cause Explorer to crash. I haven't seen a lot of useful additions to
> > this menu so you're probably better off without them.
>
>

I have this same problem except the Fault Module is different. It used to be
once or twice a day but now it is constant.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_f252
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: f252
Additional Information 2: cf862d05a924ef142762076f60681684
Additional Information 3: e15b
Additional Information 4: e12206192f57d611f97fbccb2bbf912d


"Simon Willcox" wrote:

> My Dell system was getting slow, so I did a re-image of the original install
> which Dell provide on a seperate partition. All went well until I open my
> folders and explorer crashes giving this information;
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16549
> Application Timestamp: 46d230c5
> Fault Module Name: SHELL32.dll
> Fault Module Version: 6.0.6000.16513
> Fault Module Timestamp: 4681c95d
> Exception Code: c0000005
> Exception Offset: 0014608a
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 2057
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
> It points to a kb article with a fix which when applied says does not apply
> to my system. Any help would be appreciated
>