My Explorer crashes whenever I rotate a JPEG image.

I found an entry in the Knowledge Base -- 815240 -- and
it says this is a recognized problem and there is a MS
fix, but it doesn't provide a link. Instead, it says I
have to contact MS to get the patch.

I've never before encountered a patch I have to call to
get. Any idea for how to get it? I am tired of waiting on
hold on the phone.

Thanks.

Have you tried rotating the image in some other program, maybe Paint?

--
Mary Sauer MS MVP
http://dgl.microsoft.com/
http://mvps.org/msauer/
"fred" <(E-Mail Removed)> wrote in message
news:089001c3679a$0419f3a0$(E-Mail Removed)...
> My Explorer crashes whenever I rotate a JPEG image.
>
> I found an entry in the Knowledge Base -- 815240 -- and
> it says this is a recognized problem and there is a MS
> fix, but it doesn't provide a link. Instead, it says I
> have to contact MS to get the patch.
>
> I've never before encountered a patch I have to call to
> get. Any idea for how to get it? I am tired of waiting on
> hold on the phone.
>
> Thanks.

Yeah mine too! All I have to do is have MY Pictures on,
it seem and when I return to my desktop everything is
frozen and when I go Ctrl+Alt+delete it's always Explore
that is still running although I thought I closed it.
Did you get an answer. Thanks

>-----Original Message-----
>My Explorer crashes whenever I rotate a JPEG image.
>
>I found an entry in the Knowledge Base -- 815240 -- and
>it says this is a recognized problem and there is a MS
>fix, but it doesn't provide a link. Instead, it says I
>have to contact MS to get the patch.
>
>I've never before encountered a patch I have to call to
>get. Any idea for how to get it? I am tired of waiting
on
>hold on the phone.
>
>Thanks.
>.
>

"Claudia" wrote:
> Yeah mine too! All I have to do is have MY Pictures on,
> it seem and when I return to my desktop everything is
> frozen and when I go Ctrl+Alt+delete it's always Explore
> that is still running although I thought I closed it.
> Did you get an answer. Thanks
===================================
Does rotating an image cause your freeze or
do you get a freeze by simply opening your
My Pictures folder?

Do you have Adobe PhotoShop or Elements
installed? If you do...right click on a .jpg file and
choose Properties. Click the Photoshop Image
tab and uncheck the "Generate Thumbnails"
button, then click OK.

--

John Inzer
Picture It! MVP
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