My parents (pensioners!) had several viruses and infected
files. With the help of Technical Support I've cleaned up
their PC and installed AVG anti virus. However, they're
still getting an error message:

RUNDLL
Error loading
C:\Windows\Downloaded Program Files\Bridge.dll

Previously it then read (Access Denied) but now it's
reading (Specified Mode cannot be found).

Can I talk them through a 'quick fix' or should they
contact Technical Support? (They are both technophobes!)

Please, someone help me!

"Bridge.dll" is a remnant of a spyware file and should be deleted.

Adware.WinFavorites (see "Deleting the values from the registry")
http://securityresponse.symantec.com...favorites.html

Download Ad-aware SE and scan your PC for the presence of spyware:
http://www.download.com/3000-2144-10...age&tag=button

Symantec Security Check
http://security.symantec.com/sscv6/d...d=ie&venid=sym

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

----------------------------------------------------------------------

"Fiona Lee" wrote:

| My parents (pensioners!) had several viruses and infected
| files. With the help of Technical Support I've cleaned up
| their PC and installed AVG anti virus. However, they're
| still getting an error message:
|
| RUNDLL
| Error loading
| C:\Windows\Downloaded Program Files\Bridge.dll
|
| Previously it then read (Access Denied) but now it's
| reading (Specified Mode cannot be found).
|
| Can I talk them through a 'quick fix' or should they
| contact Technical Support? (They are both technophobes!)
|
| Please, someone help me!

"Carey Frisch [MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Bridge.dll" is a remnant of a spyware file and should be deleted.
>
> Adware.WinFavorites (see "Deleting the values from the registry")
> http://securityresponse.symantec.com...favorites.html
>
> Download Ad-aware SE and scan your PC for the presence of spyware:
> http://www.download.com/3000-2144-10...age&tag=button
>
> Symantec Security Check
> http://security.symantec.com/sscv6/d...d=ie&venid=sym
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/secu...t/default.aspx
>
> ----------------------------------------------------------------------
>
> "Fiona Lee" wrote:
>
> | My parents (pensioners!) had several viruses and infected
> | files. With the help of Technical Support I've cleaned up
> | their PC and installed AVG anti virus. However, they're
> | still getting an error message:
> |
> | RUNDLL
> | Error loading
> | C:\Windows\Downloaded Program Files\Bridge.dll
> |
> | Previously it then read (Access Denied) but now it's
> | reading (Specified Mode cannot be found).
> |
> | Can I talk them through a 'quick fix' or should they
> | contact Technical Support? (They are both technophobes!)
> |
> | Please, someone help me

open DOS window and cd windows\downloaded program files. enter Dir, and then
del bridge.*

Fiona

bridge.dll from my understanding is spyware. When you
cleaned up the computer you successfully got rid of this
spyware. bridge.dll is in the startup for Windows.
Everytime Windows starts it was supposed to load up. So
now that it is missing it still looks to startup hence
you get the error message. To remove this message go to
start>run type msconfig. Click the startup tab. Find
the entry where bridge.dll is listed then uncheck it.
Restart your computer and you should be good to go!

Regards,

Tony
>-----Original Message-----
>My parents (pensioners!) had several viruses and
infected
>files. With the help of Technical Support I've cleaned
up
>their PC and installed AVG anti virus. However, they're
>still getting an error message:
>
>RUNDLL
>Error loading
>C:\Windows\Downloaded Program Files\Bridge.dll
>
>Previously it then read (Access Denied) but now it's
>reading (Specified Mode cannot be found).
>
>Can I talk them through a 'quick fix' or should they
>contact Technical Support? (They are both technophobes!)
>
>Please, someone help me!
>
>.
>

Hi

I don't know what you have been through with Tech. Support, but:

bridge.dll is part of some spyware - have a look here:

http://www.pestpatrol.com/PestInfo/w...tes_bridge.asp

Also try these programs to check for any spyware that may be on your system:

Ad-Aware - www.lavasoftusa.com
Spybot - http://www.safer-networking.org/
CWShredder - http://forum.aumha.org/downloads/cwshredder.zip
Try SpyWareBlaster to stop intrusions:

http://www.javacoolsoftware.com/spywareblaster.html

Also see the following links:

http://aumha.org/a/parasite.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.microsoft.com/security/articles/spyware.asp

--

Will Denny
MVP - Windows Shell/User
Please reply to the News Groups


"Fiona Lee" <(E-Mail Removed)> wrote in message
news:362101c48f57$10f5afc0$(E-Mail Removed)...
> My parents (pensioners!) had several viruses and infected
> files. With the help of Technical Support I've cleaned up
> their PC and installed AVG anti virus. However, they're
> still getting an error message:
>
> RUNDLL
> Error loading
> C:\Windows\Downloaded Program Files\Bridge.dll
>
> Previously it then read (Access Denied) but now it's
> reading (Specified Mode cannot be found).
>
> Can I talk them through a 'quick fix' or should they
> contact Technical Support? (They are both technophobes!)
>
> Please, someone help me!
>