ags wrote:
> Been there, done that. I've followed all the HP installation and
> troubleshooting guidelines and still no dice. I have also been unable to
> print test pages even when the HP assistant says "all checks out OK". I'm
> thinking that there is something wrong with the internal printer software.
>
> "Byte" wrote:
>
>> Did you connect this printer to your PC prior to installing the software?
>> If you did, you must start over again and uninstall the printer.
>> The software must be installed with the accompanying CD, during
>> which you'll be prompted when to connect it and when to turn it on.
>> Uninstall & Reinstall Printer
>> http://www.coribright.com/windows/Article_One.htm
>> --
>> XP - WNP
>> Today is the first day of the
>> rest of your life.
>>
>>
>> "ags" wrote:
>>
>>> I have a brand new Dell Latitude D620, running XP SP2. I am trying to
>>> install printer software for an HP 5110 all-in-one. I have the original
>>> installation CD. When I try to install, I get the followiong message:
>>>
>>> "Error 1931. The Windows Installer service cannot update the system file
>>> C:\WINDOWS\system32\msvcp60.dll because the file is protected by Windows.
>>> You may need to update your operating system for this program to work
>>> correctly."
>>>
>>> I have checkced through the Windows XP KB, and I have dtermined that I
>>> already have installed the latest WIndows Installer version (msi.dll
>>> 3.1.4000.2435)
>>>
>>> If I click "OK" in the error message and continue through the printer
>>> software installation it does not install correctly and will not function.
>>>
>>> Any ideas?
>>>
>>> Thanks.
Take a look at the permissions that are set on
C:\WINDOWS\system32\msvcp60.dll [right-click > properties > security tab
You may have to install the printer from an account with Administrator
privileges -- or it may go further than that: see
http://h10025.www1.hp.com/ewfrf/wc/g...dlc=en&lang=en
for a similar hp problem. Obviously, your issue isn't with twain_32.dll
but with part of the C++ runtime library, but the concept's similar.
[don't have a security tab? --
For Windows XP Home:-
You have to start in Safe Mode and log in as an
Administrator in order to access the Security tab.
For Windows XP Professional:-
You have to disable Simple File Sharing.(Folder Options>View
tab....scroll down to "Use simple file sharing")in
order to access the Security tab.]
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