Hi,

I just had a very bad experience with edatarack.com I would

like to share with all admin folks out there.

I hosted 6 domains with edatarack for quite some time, and all

sudden their service has deteriorated to the mud. Repetitive

server crashes, data wipped out, no daily/weekely/monthly

backups, changing DNS names, power faulures, ...etc. to name

few.

Yesterday, I had a new incident, when they shutdwon all domain

because no-payment. I have forwarded receipts of active

domains to billing department ((E-Mail Removed),

(E-Mail Removed)) but they insisted that I have to pay

$45 dollars. When I asked about these charges, it turns out

that Discover card charged edatarack.com $45 for three

unauthorized transactions charged against my card without my

knowledge nor consent.

As an honest citizen, I have sent edatarack an email asking

about these charges long before service interupption, but got

no reply. I have forwarded all these emails to their billing

department but no use.


I would like to warn everyone out there, if you want to host

with edatarack, expect the worse right from the begining.

Even, they have no telephone number to call. It's very sad

that a company shutdowns all 6-domains or if you will take

your domains hostage till you pay for their mistakes.


Edatarack.com sucks big time!




-----------------------------------------------
From (Help Desk Technical Staff)
-----------------------------------------------
Billing has informed us that the site was disabled for charge

backs
that you did on previous sites and that they requested that

you pay those
charges of $45.00 back to the company. Please contact
(E-Mail Removed) concerning this matter. We can do

nothing in
tech support concerning this matter between you and billing.


Thanks,
Rick
Technical Support Staff
Edatarack.com
General Questions Email: (E-Mail Removed)
Sales Questions Email: (E-Mail Removed)
Report Network Abuse: (E-Mail Removed)
Billing: (E-Mail Removed)

there are all kinds of problems and hosting isn't an exception.
sometimes hosts will allow you to "wither on the vine" if you have an
"unlimited account" and stuff it with too much space or draw too much
bandwidth.
check out the "reseller plan" for http://arendkay.net Eugene is a good guy
and everytime I've had a problem he's been right on it. also I like
www.ahb.ca

I'm only mentioning these two since they're the ones I have used and not
been let down by.

HTH


--
Chris Leeds,
Microsoft MVP FrontPage

The email address on this posting is a "black hole". I got tired of all the
spam.
Please feel free to contact me here:
http://nedp.net/contact/
--


"Ebrahim Younies" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> I just had a very bad experience with edatarack.com I would
>
> like to share with all admin folks out there.
>
> I hosted 6 domains with edatarack for quite some time, and all
>
> sudden their service has deteriorated to the mud. Repetitive
>
> server crashes, data wipped out, no daily/weekely/monthly
>
> backups, changing DNS names, power faulures, ...etc. to name
>
> few.
>
> Yesterday, I had a new incident, when they shutdwon all domain
>
> because no-payment. I have forwarded receipts of active
>
> domains to billing department ((E-Mail Removed),
>
> (E-Mail Removed)) but they insisted that I have to pay
>
> $45 dollars. When I asked about these charges, it turns out
>
> that Discover card charged edatarack.com $45 for three
>
> unauthorized transactions charged against my card without my
>
> knowledge nor consent.
>
> As an honest citizen, I have sent edatarack an email asking
>
> about these charges long before service interupption, but got
>
> no reply. I have forwarded all these emails to their billing
>
> department but no use.
>
>
> I would like to warn everyone out there, if you want to host
>
> with edatarack, expect the worse right from the begining.
>
> Even, they have no telephone number to call. It's very sad
>
> that a company shutdowns all 6-domains or if you will take
>
> your domains hostage till you pay for their mistakes.
>
>
> Edatarack.com sucks big time!
>
>
>
>
> -----------------------------------------------
> From (Help Desk Technical Staff)
> -----------------------------------------------
> Billing has informed us that the site was disabled for charge
>
> backs
> that you did on previous sites and that they requested that
>
> you pay those
> charges of $45.00 back to the company. Please contact
> (E-Mail Removed) concerning this matter. We can do
>
> nothing in
> tech support concerning this matter between you and billing.
>
>
> Thanks,
> Rick
> Technical Support Staff
> Edatarack.com
> General Questions Email: (E-Mail Removed)
> Sales Questions Email: (E-Mail Removed)
> Report Network Abuse: (E-Mail Removed)
> Billing: (E-Mail Removed)

"chris leeds" <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> there are all kinds of problems and hosting isn't an exception.
> sometimes hosts will allow you to "wither on the vine" if you have an
> "unlimited account" and stuff it with too much space or draw too much
> bandwidth.
> check out the "reseller plan" for http://arendkay.net Eugene is a good guy
> and everytime I've had a problem he's been right on it. also I like
> www.ahb.ca
>
> I'm only mentioning these two since they're the ones I have used and not
> been let down by.
>
> HTH
>
>
> --
> Chris Leeds,
> Microsoft MVP FrontPage
>
> The email address on this posting is a "black hole". I got tired of all the
> spam.
> Please feel free to contact me here:
> http://nedp.net/contact/
> --
>
>
> "Ebrahim Younies" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Hi,
> >
> > I just had a very bad experience with edatarack.com I would
> >
> > like to share with all admin folks out there.
> >
> > I hosted 6 domains with edatarack for quite some time, and all
> >
> > sudden their service has deteriorated to the mud. Repetitive
> >
> > server crashes, data wipped out, no daily/weekely/monthly
> >
> > backups, changing DNS names, power faulures, ...etc. to name
> >
> > few.
> >
> > Yesterday, I had a new incident, when they shutdwon all domain
> >
> > because no-payment. I have forwarded receipts of active
> >
> > domains to billing department ((E-Mail Removed),
> >
> > (E-Mail Removed)) but they insisted that I have to pay
> >
> > $45 dollars. When I asked about these charges, it turns out
> >
> > that Discover card charged edatarack.com $45 for three
> >
> > unauthorized transactions charged against my card without my
> >
> > knowledge nor consent.
> >
> > As an honest citizen, I have sent edatarack an email asking
> >
> > about these charges long before service interupption, but got
> >
> > no reply. I have forwarded all these emails to their billing
> >
> > department but no use.
> >
> >
> > I would like to warn everyone out there, if you want to host
> >
> > with edatarack, expect the worse right from the begining.
> >
> > Even, they have no telephone number to call. It's very sad
> >
> > that a company shutdowns all 6-domains or if you will take
> >
> > your domains hostage till you pay for their mistakes.
> >
> >
> > Edatarack.com sucks big time!
> >
> >
> >
> >
> > -----------------------------------------------
> > From (Help Desk Technical Staff)
> > -----------------------------------------------
> > Billing has informed us that the site was disabled for charge
> >
> > backs
> > that you did on previous sites and that they requested that
> >
> > you pay those
> > charges of $45.00 back to the company. Please contact
> > (E-Mail Removed) concerning this matter. We can do
> >
> > nothing in
> > tech support concerning this matter between you and billing.
> >
> >
> > Thanks,
> > Rick
> > Technical Support Staff
> > Edatarack.com
> > General Questions Email: (E-Mail Removed)
> > Sales Questions Email: (E-Mail Removed)
> > Report Network Abuse: (E-Mail Removed)
> > Billing: (E-Mail Removed)

This customer is commenting on a billing issue with our company that has not
hing to do with the level of hosting service we provide. Had they gone throu
gh us first with any billing issues we would have addressed the dispute inte
rnally.

However, this customer decided to request a reversal through their card-issu
ing bank while at the same time hosting several other accounts with us. When
this type of incident occurs we have no choice but to suspend existing acco
unts until the matter is cleared up.