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290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default...b;en-us;290301 -- Mark L. Ferguson .. "R J" <(E-Mail Removed)> wrote in message news  A2DDBC9-00AD-4572-A040-(E-Mail Removed)...> USB Hub working fine. > > As an UPDATE: > > Jumping through the hoops, it seems to boil down to the following error > connected with the ATT/Cingular communication manager software used to > allow > the Smartphone to talk to ATT network. > > I could not uninstall the ATT Communication Manager in order to install > the > latest version of the software. Also the one on my laptop related to > another > USB Modem from Sierra Wireless on ATT. > > Latest Error message is: > > ============================================== > ERROR 1721: > There is a problem with this Windows Installer package. A program required > for this install to complete could not be run. Contact your support > personnell or package vendor. > Action: FilterDriver_Uninstal.1A63B4C7_A86D_4C49_B64C_21BF146D813F. > Location: C:\Program Files\Sierra Wireless\TRU-Install\Drivers\Drt Int.exe > command -r > ============================================== > > I tried to do a Reregister in safe mode. Didnt really get anywhere. > When I tried to do a sfc - systems file checker I get an error saying that > RPC server not found - or something like that. > > Hope this makes it easier rather than convoluted! > > > "Mark L. Ferguson" wrote: > >> Try repairing the USB hub drivers. >> >> Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub >> device(s), Action menu, "Uninstall", then restart Windows, to find the >> device drivers again automatically. >> >> -- >> Was this helpful? Then click the Ratings button. Voting helps the web >> interface. >> http://www.microsoft.com/wn3/locales....htm#RateAPost >> >> Mark L. Ferguson >> >> . >> >> "R J" <(E-Mail Removed)> wrote in message >> news:5B64899F-3509-49EA-B8B1-(E-Mail Removed)... >> > O/S: Windows 5.1 XPsp_sp2 >> > Br: IE7 >> > Country/Region: United States >> > >> > CONTACT INFORMATION >> > First Name: rakesh >> > Last Name: r >> > >> > PRODUCT >> > Windows XP Professional >> > >> > QUESTIONS OR COMMENTS >> > Message: Everything was working fine till last week and then this >> > problem >> > crops up. >> > >> > OS: XP Pro SP2 >> > Trying to install: driver for Motorola Q9H Smartphone USB Modem >> > >> > Like I said everything worked fine without a problem. >> > >> > Last week when I connected the Smartphone via USB to my laptop with >> > XPProSP2, the laptop runs through the |New Hardware Wizard| and ends >> > with >> > an >> > error message: >> > >> > Cannot Install this hardware >> > >> > There was a problem installing this hardware: >> > >> > SmartPhone Wireless USB Modem >> > >> > An error occurred during the installation of this hardware. >> > Fatal Error during installation >> > >> > I tried using the supplied CD. Same error message >> > I tried using a downloaded driver file. Same error message. >> > >> > I then try it on another XPProSP2 laptop. Works fine. Laptop recognises >> > the >> > Smartphone, installed drivers and hardware installed and working >> > properly!!! >> > >> > What do I do? >> > |
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Thanks Mark.
The CleanUp Utility worked fine. Allowed me to remove the old ATT communication manager and the new ATT communication manager installed perfectly. BUT BUT BUT.... after a reboot when I connected the Smartphone in 'Modem' mode, I get the 'Fatal Error during Installation. Cannot Install Hardware' message. Help! I'm about to pull my last 3 strands of hair out!! "Mark L. Ferguson" wrote: > 290301 - Description of the Windows Installer CleanUp Utility: > http://support.microsoft.com/default...b;en-us;290301 > > -- > > Mark L. Ferguson > > . > > "R J" <(E-Mail Removed)> wrote in message > news A2DDBC9-00AD-4572-A040-(E-Mail Removed)...> > USB Hub working fine. > > > > As an UPDATE: > > > > Jumping through the hoops, it seems to boil down to the following error > > connected with the ATT/Cingular communication manager software used to > > allow > > the Smartphone to talk to ATT network. > > > > I could not uninstall the ATT Communication Manager in order to install > > the > > latest version of the software. Also the one on my laptop related to > > another > > USB Modem from Sierra Wireless on ATT. > > > > Latest Error message is: > > > > ============================================== > > ERROR 1721: > > There is a problem with this Windows Installer package. A program required > > for this install to complete could not be run. Contact your support > > personnell or package vendor. > > Action: FilterDriver_Uninstal.1A63B4C7_A86D_4C49_B64C_21BF146D813F. > > Location: C:\Program Files\Sierra Wireless\TRU-Install\Drivers\Drt Int.exe > > command -r > > ============================================== > > > > I tried to do a Reregister in safe mode. Didnt really get anywhere. > > When I tried to do a sfc - systems file checker I get an error saying that > > RPC server not found - or something like that. > > > > Hope this makes it easier rather than convoluted! > > > > > > "Mark L. Ferguson" wrote: > > > >> Try repairing the USB hub drivers. > >> > >> Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub > >> device(s), Action menu, "Uninstall", then restart Windows, to find the > >> device drivers again automatically. > >> > >> -- > >> Was this helpful? Then click the Ratings button. Voting helps the web > >> interface. > >> http://www.microsoft.com/wn3/locales....htm#RateAPost > >> > >> Mark L. Ferguson > >> > >> . > >> > >> "R J" <(E-Mail Removed)> wrote in message > >> news:5B64899F-3509-49EA-B8B1-(E-Mail Removed)... > >> > O/S: Windows 5.1 XPsp_sp2 > >> > Br: IE7 > >> > Country/Region: United States > >> > > >> > CONTACT INFORMATION > >> > First Name: rakesh > >> > Last Name: r > >> > > >> > PRODUCT > >> > Windows XP Professional > >> > > >> > QUESTIONS OR COMMENTS > >> > Message: Everything was working fine till last week and then this > >> > problem > >> > crops up. > >> > > >> > OS: XP Pro SP2 > >> > Trying to install: driver for Motorola Q9H Smartphone USB Modem > >> > > >> > Like I said everything worked fine without a problem. > >> > > >> > Last week when I connected the Smartphone via USB to my laptop with > >> > XPProSP2, the laptop runs through the |New Hardware Wizard| and ends > >> > with > >> > an > >> > error message: > >> > > >> > Cannot Install this hardware > >> > > >> > There was a problem installing this hardware: > >> > > >> > SmartPhone Wireless USB Modem > >> > > >> > An error occurred during the installation of this hardware. > >> > Fatal Error during installation > >> > > >> > I tried using the supplied CD. Same error message > >> > I tried using a downloaded driver file. Same error message. > >> > > >> > I then try it on another XPProSP2 laptop. Works fine. Laptop recognises > >> > the > >> > Smartphone, installed drivers and hardware installed and working > >> > properly!!! > >> > > >> > What do I do? > >> > |
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I think you have to conclude that the driver for the smartphone has a
problem. You tried several so it's probably some conflict with a recent update. I would go thru the updates to define what went in before the failure. You can do a 'custom' install if you turn off auto-update, and tell it not to ask you for that one again. -- Was this helpful? Then click the Ratings button. Voting helps the web interface.http://www.microsoft.com/wn3/locales...eAPostAsAnswer Mark L. Ferguson .. "R J" <(E-Mail Removed)> wrote in message news:38087C15-2C5E-493A-9CC6-(E-Mail Removed)... > Thanks Mark. > > The CleanUp Utility worked fine. Allowed me to remove the old ATT > communication manager and the new ATT communication manager installed > perfectly. > > BUT BUT BUT.... > after a reboot when I connected the Smartphone in 'Modem' mode, I get the > 'Fatal Error during Installation. Cannot Install Hardware' message. > > Help! I'm about to pull my last 3 strands of hair out!! > > > "Mark L. Ferguson" wrote: > >> 290301 - Description of the Windows Installer CleanUp Utility: >> http://support.microsoft.com/default...b;en-us;290301 >> >> -- >> >> Mark L. Ferguson >> >> . >> >> "R J" <(E-Mail Removed)> wrote in message >> news A2DDBC9-00AD-4572-A040-(E-Mail Removed)...>> > USB Hub working fine. >> > >> > As an UPDATE: >> > >> > Jumping through the hoops, it seems to boil down to the following error >> > connected with the ATT/Cingular communication manager software used to >> > allow >> > the Smartphone to talk to ATT network. >> > >> > I could not uninstall the ATT Communication Manager in order to install >> > the >> > latest version of the software. Also the one on my laptop related to >> > another >> > USB Modem from Sierra Wireless on ATT. >> > >> > Latest Error message is: >> > >> > ============================================== >> > ERROR 1721: >> > There is a problem with this Windows Installer package. A program >> > required >> > for this install to complete could not be run. Contact your support >> > personnell or package vendor. >> > Action: FilterDriver_Uninstal.1A63B4C7_A86D_4C49_B64C_21BF146D813F. >> > Location: C:\Program Files\Sierra Wireless\TRU-Install\Drivers\Drt >> > Int.exe >> > command -r >> > ============================================== >> > >> > I tried to do a Reregister in safe mode. Didnt really get anywhere. >> > When I tried to do a sfc - systems file checker I get an error saying >> > that >> > RPC server not found - or something like that. >> > >> > Hope this makes it easier rather than convoluted! >> > >> > >> > "Mark L. Ferguson" wrote: >> > >> >> Try repairing the USB hub drivers. >> >> >> >> Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub >> >> device(s), Action menu, "Uninstall", then restart Windows, to find the >> >> device drivers again automatically. >> >> >> >> -- >> >> Was this helpful? Then click the Ratings button. Voting helps the web >> >> interface. >> >> http://www.microsoft.com/wn3/locales....htm#RateAPost >> >> >> >> Mark L. Ferguson >> >> >> >> . >> >> >> >> "R J" <(E-Mail Removed)> wrote in message >> >> news:5B64899F-3509-49EA-B8B1-(E-Mail Removed)... >> >> > O/S: Windows 5.1 XPsp_sp2 >> >> > Br: IE7 >> >> > Country/Region: United States >> >> > >> >> > CONTACT INFORMATION >> >> > First Name: rakesh >> >> > Last Name: r >> >> > >> >> > PRODUCT >> >> > Windows XP Professional >> >> > >> >> > QUESTIONS OR COMMENTS >> >> > Message: Everything was working fine till last week and then this >> >> > problem >> >> > crops up. >> >> > >> >> > OS: XP Pro SP2 >> >> > Trying to install: driver for Motorola Q9H Smartphone USB Modem >> >> > >> >> > Like I said everything worked fine without a problem. >> >> > >> >> > Last week when I connected the Smartphone via USB to my laptop with >> >> > XPProSP2, the laptop runs through the |New Hardware Wizard| and ends >> >> > with >> >> > an >> >> > error message: >> >> > >> >> > Cannot Install this hardware >> >> > >> >> > There was a problem installing this hardware: >> >> > >> >> > SmartPhone Wireless USB Modem >> >> > >> >> > An error occurred during the installation of this hardware. >> >> > Fatal Error during installation >> >> > >> >> > I tried using the supplied CD. Same error message >> >> > I tried using a downloaded driver file. Same error message. >> >> > >> >> > I then try it on another XPProSP2 laptop. Works fine. Laptop >> >> > recognises >> >> > the >> >> > Smartphone, installed drivers and hardware installed and working >> >> > properly!!! >> >> > >> >> > What do I do? >> >> > |
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All else failing would a radical step of a fresh install of XPPRo be suggested?
This is my work laptop, so its just mydocuments and outlook files that I would need to backup. "Mark L. Ferguson" wrote: > I think you have to conclude that the driver for the smartphone has a > problem. You tried several so it's probably some conflict with a recent > update. I would go thru the updates to define what went in before the > failure. > You can do a 'custom' install if you turn off auto-update, and tell it not > to ask you for that one again. > -- > Was this helpful? Then click the Ratings button. Voting helps the web > interface.http://www.microsoft.com/wn3/locales...eAPostAsAnswer > > Mark L. Ferguson > . > > "R J" <(E-Mail Removed)> wrote in message > news:38087C15-2C5E-493A-9CC6-(E-Mail Removed)... > > Thanks Mark. > > > > The CleanUp Utility worked fine. Allowed me to remove the old ATT > > communication manager and the new ATT communication manager installed > > perfectly. > > > > BUT BUT BUT.... > > after a reboot when I connected the Smartphone in 'Modem' mode, I get the > > 'Fatal Error during Installation. Cannot Install Hardware' message. > > > > Help! I'm about to pull my last 3 strands of hair out!! > > > > > > "Mark L. Ferguson" wrote: > > > >> 290301 - Description of the Windows Installer CleanUp Utility: > >> http://support.microsoft.com/default...b;en-us;290301 > >> > >> -- > >> > >> Mark L. Ferguson > >> > >> . > >> > >> "R J" <(E-Mail Removed)> wrote in message > >> news A2DDBC9-00AD-4572-A040-(E-Mail Removed)...> >> > USB Hub working fine. > >> > > >> > As an UPDATE: > >> > > >> > Jumping through the hoops, it seems to boil down to the following error > >> > connected with the ATT/Cingular communication manager software used to > >> > allow > >> > the Smartphone to talk to ATT network. > >> > > >> > I could not uninstall the ATT Communication Manager in order to install > >> > the > >> > latest version of the software. Also the one on my laptop related to > >> > another > >> > USB Modem from Sierra Wireless on ATT. > >> > > >> > Latest Error message is: > >> > > >> > ============================================== > >> > ERROR 1721: > >> > There is a problem with this Windows Installer package. A program > >> > required > >> > for this install to complete could not be run. Contact your support > >> > personnell or package vendor. > >> > Action: FilterDriver_Uninstal.1A63B4C7_A86D_4C49_B64C_21BF146D813F. > >> > Location: C:\Program Files\Sierra Wireless\TRU-Install\Drivers\Drt > >> > Int.exe > >> > command -r > >> > ============================================== > >> > > >> > I tried to do a Reregister in safe mode. Didnt really get anywhere. > >> > When I tried to do a sfc - systems file checker I get an error saying > >> > that > >> > RPC server not found - or something like that. > >> > > >> > Hope this makes it easier rather than convoluted! > >> > > >> > > >> > "Mark L. Ferguson" wrote: > >> > > >> >> Try repairing the USB hub drivers. > >> >> > >> >> Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub > >> >> device(s), Action menu, "Uninstall", then restart Windows, to find the > >> >> device drivers again automatically. > >> >> > >> >> -- > >> >> Was this helpful? Then click the Ratings button. Voting helps the web > >> >> interface. > >> >> http://www.microsoft.com/wn3/locales....htm#RateAPost > >> >> > >> >> Mark L. Ferguson > >> >> > >> >> . > >> >> > >> >> "R J" <(E-Mail Removed)> wrote in message > >> >> news:5B64899F-3509-49EA-B8B1-(E-Mail Removed)... > >> >> > O/S: Windows 5.1 XPsp_sp2 > >> >> > Br: IE7 > >> >> > Country/Region: United States > >> >> > > >> >> > CONTACT INFORMATION > >> >> > First Name: rakesh > >> >> > Last Name: r > >> >> > > >> >> > PRODUCT > >> >> > Windows XP Professional > >> >> > > >> >> > QUESTIONS OR COMMENTS > >> >> > Message: Everything was working fine till last week and then this > >> >> > problem > >> >> > crops up. > >> >> > > >> >> > OS: XP Pro SP2 > >> >> > Trying to install: driver for Motorola Q9H Smartphone USB Modem > >> >> > > >> >> > Like I said everything worked fine without a problem. > >> >> > > >> >> > Last week when I connected the Smartphone via USB to my laptop with > >> >> > XPProSP2, the laptop runs through the |New Hardware Wizard| and ends > >> >> > with > >> >> > an > >> >> > error message: > >> >> > > >> >> > Cannot Install this hardware > >> >> > > >> >> > There was a problem installing this hardware: > >> >> > > >> >> > SmartPhone Wireless USB Modem > >> >> > > >> >> > An error occurred during the installation of this hardware. > >> >> > Fatal Error during installation > >> >> > > >> >> > I tried using the supplied CD. Same error message > >> >> > I tried using a downloaded driver file. Same error message. > >> >> > > >> >> > I then try it on another XPProSP2 laptop. Works fine. Laptop > >> >> > recognises > >> >> > the > >> >> > Smartphone, installed drivers and hardware installed and working > >> >> > properly!!! > >> >> > > >> >> > What do I do? > >> >> > |
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I don't think a clean install is going to help. You would still get the
update, and see the conflict again. Certainly, trying it is not bad, just a lot of work. You might find the FAST Wizard a good way to save those docs and mail. Save settings and data with the Files and Settings Transfer Wizard (FAST wizard): Go To: http://www.aumha.org/win5/a/fast.htm -- Was this helpful? Then click the Ratings button. Voting helps the web interface.http://www.microsoft.com/wn3/locales...eAPostAsAnswer Mark L. Ferguson .. "R J" <(E-Mail Removed)> wrote in message news:FA8D212B-8378-47AB-96DF-(E-Mail Removed)... > All else failing would a radical step of a fresh install of XPPRo be > suggested? > > This is my work laptop, so its just mydocuments and outlook files that I > would need to backup. > > "Mark L. Ferguson" wrote: > >> I think you have to conclude that the driver for the smartphone has a >> problem. You tried several so it's probably some conflict with a recent >> update. I would go thru the updates to define what went in before the >> failure. >> You can do a 'custom' install if you turn off auto-update, and tell it >> not >> to ask you for that one again. >> -- >> Was this helpful? Then click the Ratings button. Voting helps the web >> interface.http://www.microsoft.com/wn3/locales...eAPostAsAnswer >> >> Mark L. Ferguson >> . >> >> "R J" <(E-Mail Removed)> wrote in message >> news:38087C15-2C5E-493A-9CC6-(E-Mail Removed)... >> > Thanks Mark. >> > >> > The CleanUp Utility worked fine. Allowed me to remove the old ATT >> > communication manager and the new ATT communication manager installed >> > perfectly. >> > >> > BUT BUT BUT.... >> > after a reboot when I connected the Smartphone in 'Modem' mode, I get >> > the >> > 'Fatal Error during Installation. Cannot Install Hardware' message. >> > >> > Help! I'm about to pull my last 3 strands of hair out!! >> > >> > >> > "Mark L. Ferguson" wrote: >> > >> >> 290301 - Description of the Windows Installer CleanUp Utility: >> >> http://support.microsoft.com/default...b;en-us;290301 >> >> >> >> -- >> >> >> >> Mark L. Ferguson >> >> >> >> . >> >> >> >> "R J" <(E-Mail Removed)> wrote in message >> >> news A2DDBC9-00AD-4572-A040-(E-Mail Removed)...>> >> > USB Hub working fine. >> >> > >> >> > As an UPDATE: >> >> > >> >> > Jumping through the hoops, it seems to boil down to the following >> >> > error >> >> > connected with the ATT/Cingular communication manager software used >> >> > to >> >> > allow >> >> > the Smartphone to talk to ATT network. >> >> > >> >> > I could not uninstall the ATT Communication Manager in order to >> >> > install >> >> > the >> >> > latest version of the software. Also the one on my laptop related to >> >> > another >> >> > USB Modem from Sierra Wireless on ATT. >> >> > >> >> > Latest Error message is: >> >> > >> >> > ============================================== >> >> > ERROR 1721: >> >> > There is a problem with this Windows Installer package. A program >> >> > required >> >> > for this install to complete could not be run. Contact your support >> >> > personnell or package vendor. >> >> > Action: FilterDriver_Uninstal.1A63B4C7_A86D_4C49_B64C_21BF146D813F. >> >> > Location: C:\Program Files\Sierra Wireless\TRU-Install\Drivers\Drt >> >> > Int.exe >> >> > command -r >> >> > ============================================== >> >> > >> >> > I tried to do a Reregister in safe mode. Didnt really get anywhere. >> >> > When I tried to do a sfc - systems file checker I get an error >> >> > saying >> >> > that >> >> > RPC server not found - or something like that. >> >> > >> >> > Hope this makes it easier rather than convoluted! >> >> > >> >> > >> >> > "Mark L. Ferguson" wrote: >> >> > >> >> >> Try repairing the USB hub drivers. >> >> >> >> >> >> Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub >> >> >> device(s), Action menu, "Uninstall", then restart Windows, to find >> >> >> the >> >> >> device drivers again automatically. >> >> >> >> >> >> -- >> >> >> Was this helpful? Then click the Ratings button. Voting helps the >> >> >> web >> >> >> interface. >> >> >> http://www.microsoft.com/wn3/locales....htm#RateAPost >> >> >> >> >> >> Mark L. Ferguson >> >> >> >> >> >> . >> >> >> >> >> >> "R J" <(E-Mail Removed)> wrote in message >> >> >> news:5B64899F-3509-49EA-B8B1-(E-Mail Removed)... >> >> >> > O/S: Windows 5.1 XPsp_sp2 >> >> >> > Br: IE7 >> >> >> > Country/Region: United States >> >> >> > >> >> >> > CONTACT INFORMATION >> >> >> > First Name: rakesh >> >> >> > Last Name: r >> >> >> > >> >> >> > PRODUCT >> >> >> > Windows XP Professional >> >> >> > >> >> >> > QUESTIONS OR COMMENTS >> >> >> > Message: Everything was working fine till last week and then this >> >> >> > problem >> >> >> > crops up. >> >> >> > >> >> >> > OS: XP Pro SP2 >> >> >> > Trying to install: driver for Motorola Q9H Smartphone USB Modem >> >> >> > >> >> >> > Like I said everything worked fine without a problem. >> >> >> > >> >> >> > Last week when I connected the Smartphone via USB to my laptop >> >> >> > with >> >> >> > XPProSP2, the laptop runs through the |New Hardware Wizard| and >> >> >> > ends >> >> >> > with >> >> >> > an >> >> >> > error message: >> >> >> > >> >> >> > Cannot Install this hardware >> >> >> > >> >> >> > There was a problem installing this hardware: >> >> >> > >> >> >> > SmartPhone Wireless USB Modem >> >> >> > >> >> >> > An error occurred during the installation of this hardware. >> >> >> > Fatal Error during installation >> >> >> > >> >> >> > I tried using the supplied CD. Same error message >> >> >> > I tried using a downloaded driver file. Same error message. >> >> >> > >> >> >> > I then try it on another XPProSP2 laptop. Works fine. Laptop >> >> >> > recognises >> >> >> > the >> >> >> > Smartphone, installed drivers and hardware installed and working >> >> >> > properly!!! >> >> >> > >> >> >> > What do I do? >> >> >> > |
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