I've just installed a BENQ DVD DD DW1620 (with the latest firmware) from
Pacific Digital on my PC. I have an up to date copy of Windows XP
installed. The motherboard is an Iwill KK266plus with an AMD Duron
processor at 1.10GHz and 1GB of RAM. The problem I have is that the system
will not eject a DVD-R. When I try to eject the disk from Windows nothing
happens. When I push the button on the drive the green light goes blank,
then a red light appears, then a blank, and then the green light returns.
The green light stays on constantly when I try to eject from Windows. I
seem to be able to write CD-R and DVD-R correctly. Prerecorded CDs and DVDs
load and eject normally. CD-Rs load and eject normally. The blank DVD-R
media are 8x from TDK and are on the manufacturers list of compatible media.

My best guess is that somehow the system still has the drive marked as in
use. How can I confirm this? Any ideas on how to resolve this problem?

Thanks,

Charles P. Lamb

The latest firmware "should" really come from Benq and not Pacific Data.
These are two different manufacturers.


"Charles P. Lamb" <(E-Mail Removed)> wrote in message
news:OBsz$(E-Mail Removed)...
> I've just installed a BENQ DVD DD DW1620 (with the latest firmware) from
> Pacific Digital on my PC. I have an up to date copy of Windows XP
> installed. The motherboard is an Iwill KK266plus with an AMD Duron
> processor at 1.10GHz and 1GB of RAM. The problem I have is that the
> system
> will not eject a DVD-R. When I try to eject the disk from Windows nothing
> happens. When I push the button on the drive the green light goes blank,
> then a red light appears, then a blank, and then the green light returns.
> The green light stays on constantly when I try to eject from Windows. I
> seem to be able to write CD-R and DVD-R correctly. Prerecorded CDs and
> DVDs
> load and eject normally. CD-Rs load and eject normally. The blank DVD-R
> media are 8x from TDK and are on the manufacturers list of compatible
> media.
>
> My best guess is that somehow the system still has the drive marked as in
> use. How can I confirm this? Any ideas on how to resolve this problem?
>
> Thanks,
>
> Charles P. Lamb
>
>

And the folks at Benq tech support have said what?

"Charles P. Lamb" <(E-Mail Removed)> wrote in message
news:OBsz$(E-Mail Removed)...
> I've just installed a BENQ DVD DD DW1620 (with the latest firmware) from
> Pacific Digital on my PC. I have an up to date copy of Windows XP
> installed. The motherboard is an Iwill KK266plus with an AMD Duron
> processor at 1.10GHz and 1GB of RAM. The problem I have is that the
> system
> will not eject a DVD-R. When I try to eject the disk from Windows nothing
> happens. When I push the button on the drive the green light goes blank,
> then a red light appears, then a blank, and then the green light returns.
> The green light stays on constantly when I try to eject from Windows. I
> seem to be able to write CD-R and DVD-R correctly. Prerecorded CDs and
> DVDs
> load and eject normally. CD-Rs load and eject normally. The blank DVD-R
> media are 8x from TDK and are on the manufacturers list of compatible
> media.
>
> My best guess is that somehow the system still has the drive marked as in
> use. How can I confirm this? Any ideas on how to resolve this problem?
>
> Thanks,
>
> Charles P. Lamb
>
>

Check here:
http://www.benq.ca/ServiceAndSupport...product=647#dl

It says that they added better support for -/+ medias.


"Yves Leclerc" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> The latest firmware "should" really come from Benq and not Pacific Data.
> These are two different manufacturers.
>
>
> "Charles P. Lamb" <(E-Mail Removed)> wrote in message
> news:OBsz$(E-Mail Removed)...
>> I've just installed a BENQ DVD DD DW1620 (with the latest firmware) from
>> Pacific Digital on my PC. I have an up to date copy of Windows XP
>> installed. The motherboard is an Iwill KK266plus with an AMD Duron
>> processor at 1.10GHz and 1GB of RAM. The problem I have is that the
>> system
>> will not eject a DVD-R. When I try to eject the disk from Windows
>> nothing
>> happens. When I push the button on the drive the green light goes blank,
>> then a red light appears, then a blank, and then the green light returns.
>> The green light stays on constantly when I try to eject from Windows. I
>> seem to be able to write CD-R and DVD-R correctly. Prerecorded CDs and
>> DVDs
>> load and eject normally. CD-Rs load and eject normally. The blank DVD-R
>> media are 8x from TDK and are on the manufacturers list of compatible
>> media.
>>
>> My best guess is that somehow the system still has the drive marked as in
>> use. How can I confirm this? Any ideas on how to resolve this problem?
>>
>> Thanks,
>>
>> Charles P. Lamb
>>
>>
>
>

"Charles P. Lamb" <(E-Mail Removed)> wrote in message
news:OBsz$(E-Mail Removed)...
> I've just installed a BENQ DVD DD DW1620 (with the latest firmware) from
> Pacific Digital on my PC. I have an up to date copy of Windows XP
> installed. The motherboard is an Iwill KK266plus with an AMD Duron
> processor at 1.10GHz and 1GB of RAM. The problem I have is that the
system
> will not eject a DVD-R. When I try to eject the disk from Windows nothing
> happens. When I push the button on the drive the green light goes blank,
> then a red light appears, then a blank, and then the green light returns.
> The green light stays on constantly when I try to eject from Windows. I
> seem to be able to write CD-R and DVD-R correctly. Prerecorded CDs and
DVDs
> load and eject normally. CD-Rs load and eject normally. The blank DVD-R
> media are 8x from TDK and are on the manufacturers list of compatible
media.
>
> My best guess is that somehow the system still has the drive marked as in
> use. How can I confirm this? Any ideas on how to resolve this problem?
>
> Thanks,
>
> Charles P. Lamb

Do you have something like DirectCD running? Some of these packet writers
lock the drive so that the eject button doesn't work. This will only apply
to writable media. To successfully eject them, you may need to right-click
on the packet-writer icon and choose Eject .

HTH
-pk

There's no packet writer running that I can tell.

Charles P. Lamb

Over the past few weeks Pacific Digital support has made a few suggestions
which haven't helped. Among these are upgrading the firmware, checking that
DMA was turned on, checking the media type, and seeing that Windows XP was
updated.

I have tried several things in the meantime. I tried turning off DMA and
limiting operation to PIO Mode 0. This didn't help.

I have discovered that a DVD-R can be ejected by using the Microsoft
Management Console. This works for both the Removable Storage mode and the
Disk Management mode.

I have also noticed that the size information is incorrect when displaying
the drive properties. A partially used disk gives the used space as
56,549,376 bytes and the free space as 0 bytes. When I open the drive the
two files I wrote onto it have the expected sizes of 124,850,176 bytes and
56,471,552 bytes. A blank disk shows free space of 7,707,319,808 bytes.

Any ideas folks?

Thanks,

Charles P. Lamb

>I have discovered that a DVD-R can be ejected by using the Microsoft
>Management Console. This works for both the Removable Storage mode and the
>Disk Management mode.

This is most interesting and at the same time true in many cases. Will
compare the registry keys
to seek more info now that someone has made note of this via the group.

Question: Did you first notice this after using copyright DVD burning
software, trial or registered?

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"Charles P. Lamb" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Over the past few weeks Pacific Digital support has made a few suggestions
> which haven't helped. Among these are upgrading the firmware, checking
> that
> DMA was turned on, checking the media type, and seeing that Windows XP was
> updated.
>
> I have tried several things in the meantime. I tried turning off DMA and
> limiting operation to PIO Mode 0. This didn't help.
>
> I have discovered that a DVD-R can be ejected by using the Microsoft
> Management Console. This works for both the Removable Storage mode and
> the
> Disk Management mode.
>
> I have also noticed that the size information is incorrect when displaying
> the drive properties. A partially used disk gives the used space as
> 56,549,376 bytes and the free space as 0 bytes. When I open the drive the
> two files I wrote onto it have the expected sizes of 124,850,176 bytes and
> 56,471,552 bytes. A blank disk shows free space of 7,707,319,808 bytes.
>
> Any ideas folks?
>
> Thanks,
>
> Charles P. Lamb
>
>

I have only used Microsoft Windows to burn DVDs.

Charles P. Lamb

I have seen cases where the button on the front of the drive didn't work.
It is usually because there is some program running that is monitoring the
drive.
InCD for example.
Windows assumes it is in use and will not allow it to open until the
'current task' is completed.
When you go to the console(s), you are over riding that.

--
A Professional Amatuer...If anyone knew it all, none of would be here!
"Charles P. Lamb" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Over the past few weeks Pacific Digital support has made a few suggestions
> which haven't helped. Among these are upgrading the firmware, checking
> that
> DMA was turned on, checking the media type, and seeing that Windows XP was
> updated.
>
> I have tried several things in the meantime. I tried turning off DMA and
> limiting operation to PIO Mode 0. This didn't help.
>
> I have discovered that a DVD-R can be ejected by using the Microsoft
> Management Console. This works for both the Removable Storage mode and
> the
> Disk Management mode.
>
> I have also noticed that the size information is incorrect when displaying
> the drive properties. A partially used disk gives the used space as
> 56,549,376 bytes and the free space as 0 bytes. When I open the drive the
> two files I wrote onto it have the expected sizes of 124,850,176 bytes and
> 56,471,552 bytes. A blank disk shows free space of 7,707,319,808 bytes.
>
> Any ideas folks?
>
> Thanks,
>
> Charles P. Lamb
>
>