Hi Rick,
I'm an administrator at It's Your Plane and have just read of your difficulties.
Was this problem solved or did you give up in despair? We pride ourselves in offering the best products and giving the best customer service, so if you threw your hands up in the air, please visit the Its Your Plane Support Forum and let us help you. We hate to lose a customer!
Go to
www.itsyourplane.com and enter your problem in the Forum. One of our guys will work with you to find the a solution.
It's Your Plane has been a legitimate online business for more than a year, with many very satisfied members worldwide (you can link to some of the testimonials from our front page).
We look forward to hearing from you.