Two different problems, really - the reason you're being prompted is because
your older version of the Palm Hotsync software can't deal properly with the
Outlook security updates. So in that sence, Palm support is correct.
However, if you aren't able to upgrade your Palm Desktop software, that's a
Palm software problem entirely and has nothing to do with Outlook.
I'd try downloading the full Palm Desktop 4.1 (or whatever the latest
version is) again and try it again....it shouldn't require that you
uninstall first.
Donald Cole wrote:
> I use Palm Pilot and sync to Outlook for everything except
> my Expense records. I have tried to upgrade Palm to 4.1
> and get the errors below. Tech support at Palm Pilot said
> that it was my computer doing this. I recently downloaded
> the Outlook security patches and notice that when I do a
> hot sync, that I have to check a box to allow the hot sync
> access to my contact list. I am wondering if this new
> security is something that is keeping me from being able
> to upgrade. Hope someone can help out
>
> Detailed Description: Trying to upgrade to 4.1 and get the
> following
> message: "The feature you are trying to use is on a
> network resource
> that is unavailable. Click OK to try again or enter an
> alternate path to
> a folder containing the installation package "Palm
> Desktop.msi" in the
> box below.
>
> I clicked Browse and found the folder with the file and
> clicked on that
> one only to get the following message:
>
> The file C:\Download\Palm Desktop Setup Files\Palm
> Desktop.msi is not a
> valid installation package for the product Palm Desktop.
> Try to find the
> installation package "Palm Desktop.msi" in a folder from
> which you can
> install Palm Desktop.
>
> When that didn't work several times I cancelled and got
> the following
> message:
>
> Error 1714. The older version of Palm Desktop cannot be
> removed. Contact
> your technical support group.
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