Document shows in print queue but doesn't print

's Computer Specifications

Running a Vista laptop and XP desktop connected to an HP 5500 OfficeJet. When
a document is printed from the laptop it shows in the laptop queue and the
desktop queue, but does not print. I can print documents from the XP desktop.
Help!!!

's Computer Specifications

blue-eyed-tink wrote:

> Running a Vista laptop and XP desktop connected to an HP 5500 OfficeJet.
> When a document is printed from the laptop it shows in the laptop queue
> and the desktop queue, but does not print. I can print documents from the
> XP desktop. Help!!!

Did you install Vista drivers for the printer onto the Vista machine? If
not, that's your next step. Get them from HP.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

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