I keep getting this pop-up window over and over again that says "Documents
has encountered a problem and needs to close. We are sorry for the
inconvenience." Then it gives options to send error report to Microsfot or
don't send. This issue has persisted for weeks now and I can't get rid of
it. It doesn't matter that Word is not even open I keep getting the pop up
windows as soon as I closse one another pops up with the same message. Ideas
on how to get rid of this would be greatly appreciated, thanks
--
steve

On Sun, 8 Apr 2007 10:56:01 -0700, oman2004 wrote in message
<news:0749EA49-0082-4925-95D7-(E-Mail Removed)>:

> I keep getting this pop-up window over and over again that says "Documents
> has encountered a problem and needs to close. We are sorry for the
> inconvenience." Then it gives options to send error report to Microsfot or
> don't send. This issue has persisted for weeks now and I can't get rid of
> it. It doesn't matter that Word is not even open I keep getting the pop up
> windows as soon as I closse one another pops up with the same message. Ideas
> on how to get rid of this would be greatly appreciated, thanks

Do those errors have a name or number?

Right-click on "My Computer" and select Manage. Expand the Event Viewer
category and look through each of the three sub-categories for the red
flagged error records. The date and time of these should correspond to your
errors. Double-click on an error record to see the details of the error.

Here's some repair resources:
http://www.webtree.ca/windowsxp/repair_xp.htm
http://michaelstevenstech.com/XPrepairinstall.htm
http://www.dougknox.com/xp/tips/xp_repair_install.htm

Also check for viruses and malware. Try some or even all of these tools:

Ad-Aware http://www.lavasoft.de
Spybot S&D http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.activescan.com
Panda online AntiSpyware Scan
http://www.pandasoftware.com/virus_info/spyware/test/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Troubleshooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
Links provided as a courtesy, read all instructions on the pages before
use

You might have a corrupt profile. The fixes in this article will probably help.

Q318011 - Error Message Windows Cannot Load Your Profile Because It May Be
Corrupted: http://support.microsoft.com/default...;en-us;Q318011

811151 - How to Copy User Data to a New User Profile:
http://support.microsoft.com/default...b;en-us;811151
--
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Mark L. Ferguson



"oman2004" wrote:

> I keep getting this pop-up window over and over again that says "Documents
> has encountered a problem and needs to close. We are sorry for the
> inconvenience." Then it gives options to send error report to Microsfot or
> don't send. This issue has persisted for weeks now and I can't get rid of
> it. It doesn't matter that Word is not even open I keep getting the pop up
> windows as soon as I closse one another pops up with the same message. Ideas
> on how to get rid of this would be greatly appreciated, thanks
> --
> steve