Using Word as the email editor? Turn it off in Word when Outlook is closed.
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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
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Real World Questions, Real World Answers
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"xeladub" <(E-Mail Removed)> wrote in message
news

85B1CD1-C971-44EF-B498-(E-Mail Removed)...
> When I open email messages, a floating Control Toolbar pops up. I can turn
> it
> off, but if I close the message and open it again, the toolbar is back.
> This
> only happens with certain messages -- from what I can tell, the affected
> messages are all in Rich Text (versus HTML or Plain Text) format. I tried
> playing around with the options and settings and cannot figure out how to
> permanently turn off the Control Toolbox. Can someone please help me?