This is with Outlook/Office 2003
Frequently, the .pst file gets munged in some sort of way so it doesn't let
us remove extra mailboxes on the users outlook. It seems to be necessary to
resetup their Outlook complete to get rid of these ghost accounts. I have not
been able to figure out how to do this without removing their account from
their desktop computer and remaking it, which is a hassle because then you
need to reduplicate their settings, links, etc. I do not want to remake
their exchange server account, I just want to remake their local Outlook. How
do I do it without remaking the whole account?

Thanks

I've been working in an Exchange environment for 10 years now and have rarely
had to delete and recreate a user's Outlook account.

What precisely is happening here? What do you mean by extra mailboxes?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"bub" wrote:

> This is with Outlook/Office 2003
> Frequently, the .pst file gets munged in some sort of way so it doesn't let
> us remove extra mailboxes on the users outlook. It seems to be necessary to
> resetup their Outlook complete to get rid of these ghost accounts. I have not
> been able to figure out how to do this without removing their account from
> their desktop computer and remaking it, which is a hassle because then you
> need to reduplicate their settings, links, etc. I do not want to remake
> their exchange server account, I just want to remake their local Outlook. How
> do I do it without remaking the whole account?
>
> Thanks

I mean when you are in Outlook and go to Tools->Email Accounts->Change->More
Settings
->Advanced-> and add additional mailboxes

Sometimes when I go to removethese additional mailboxes they don't detach
from the outlook (even though the Remove command appears to work).

You are lucky you've never had this problem.



"K. Orland" wrote:

> I've been working in an Exchange environment for 10 years now and have rarely
> had to delete and recreate a user's Outlook account.
>
> What precisely is happening here? What do you mean by extra mailboxes?
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "bub" wrote:
>
> > This is with Outlook/Office 2003
> > Frequently, the .pst file gets munged in some sort of way so it doesn't let
> > us remove extra mailboxes on the users outlook. It seems to be necessary to
> > resetup their Outlook complete to get rid of these ghost accounts. I have not
> > been able to figure out how to do this without removing their account from
> > their desktop computer and remaking it, which is a hassle because then you
> > need to reduplicate their settings, links, etc. I do not want to remake
> > their exchange server account, I just want to remake their local Outlook. How
> > do I do it without remaking the whole account?
> >
> > Thanks

After removing the mailboxes, have you tried closihg Outlook then restarting
the PC, then opening Outlook with a switch such as /profile profilename or
/profiles? Check the list of switches to see if anything helps:

http://www.howto-outlook.com/howto/c...neswitches.htm

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"bub" wrote:

> I mean when you are in Outlook and go to Tools->Email Accounts->Change->More
> Settings
> ->Advanced-> and add additional mailboxes
>
> Sometimes when I go to removethese additional mailboxes they don't detach
> from the outlook (even though the Remove command appears to work).
>
> You are lucky you've never had this problem.
>
>
>
> "K. Orland" wrote:
>
> > I've been working in an Exchange environment for 10 years now and have rarely
> > had to delete and recreate a user's Outlook account.
> >
> > What precisely is happening here? What do you mean by extra mailboxes?
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "bub" wrote:
> >
> > > This is with Outlook/Office 2003
> > > Frequently, the .pst file gets munged in some sort of way so it doesn't let
> > > us remove extra mailboxes on the users outlook. It seems to be necessary to
> > > resetup their Outlook complete to get rid of these ghost accounts. I have not
> > > been able to figure out how to do this without removing their account from
> > > their desktop computer and remaking it, which is a hassle because then you
> > > need to reduplicate their settings, links, etc. I do not want to remake
> > > their exchange server account, I just want to remake their local Outlook. How
> > > do I do it without remaking the whole account?
> > >
> > > Thanks