Stats first:
OS: Vista
Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
RAM: 2046 MB
System Type: 32 bit

I have been using MS Small Business w/BCM 2007 religously since August 07,
but Outlook and Accounting keep crashing for whatever reason. BCM doesn't
distinguish regular contacts from business contacts anymore, I cannot sync
Outlook to my Windows Mobile 6 Smartphone, Accounting continually freezes,
email is getting lost, but on the positive side the BCM database is still
intact and that's why I still have hope. I have tried repairing, I have tried
troubleshooting, I have tried calling MS, but all to no avail. This is my
last resort. Can someone please help me? Please email me if you can at
(E-Mail Removed).

Any info on the crash itself?
When exactly does it crash?
When doing what?
Steps to reproduce?
What is being logged to the Event Viewer?
Which account types do you have configured?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Chuck" <(E-Mail Removed)> wrote in message
news:8EF0FCEF-199E-4699-85D8-(E-Mail Removed)...
> Stats first:
> OS: Vista
> Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
> RAM: 2046 MB
> System Type: 32 bit
>
> I have been using MS Small Business w/BCM 2007 religously since August 07,
> but Outlook and Accounting keep crashing for whatever reason. BCM doesn't
> distinguish regular contacts from business contacts anymore, I cannot sync
> Outlook to my Windows Mobile 6 Smartphone, Accounting continually freezes,
> email is getting lost, but on the positive side the BCM database is still
> intact and that's why I still have hope. I have tried repairing, I have
> tried
> troubleshooting, I have tried calling MS, but all to no avail. This is my
> last resort. Can someone please help me? Please email me if you can at
> (E-Mail Removed).

> Any info on the crash itself?

Nothing is logged. I just get a dialog box that says "Something has caused
Outlook to stop working" Then "Microsoft Office Outlook restarting..." or my
favorite "A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." That's it.

> When exactly does it crash?

When I press the "Send/Receive" button, Tools: Customize, New Business
Contact button, New Business Opportunity in BCM, or when I just attempt to
open Accounting 2007.

> When doing what?

Anything useful and productive.

> Steps to reproduce?

Accounting 2007: Double click the MS Accounting 2007 shortcut, or click the
MS Accounting 2007 icon once unter Start: All Programs.

Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc. You
cannot use it, but you can view contacts, opportunities, calander, etc.

> What is being logged to the Event Viewer?

Nothing.

> Which account types do you have configured?

Email: POP3.

> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Chuck" <(E-Mail Removed)> wrote in message
> news:8EF0FCEF-199E-4699-85D8-(E-Mail Removed)...
> > Stats first:
> > OS: Vista
> > Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
> > RAM: 2046 MB
> > System Type: 32 bit
> >
> > I have been using MS Small Business w/BCM 2007 religously since August 07,
> > but Outlook and Accounting keep crashing for whatever reason. BCM doesn't
> > distinguish regular contacts from business contacts anymore, I cannot sync
> > Outlook to my Windows Mobile 6 Smartphone, Accounting continually freezes,
> > email is getting lost, but on the positive side the BCM database is still
> > intact and that's why I still have hope. I have tried repairing, I have
> > tried
> > troubleshooting, I have tried calling MS, but all to no avail. This is my
> > last resort. Can someone please help me? Please email me if you can at
> > (E-Mail Removed).
>
>

> Any info on the crash itself?

Nothing is logged. I just get a dialog box that says "Something has caused
Outlook to stop working" Then "Microsoft Office Outlook restarting..." or my
favorite "A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." That's it.

> When exactly does it crash?

When I press the "Send/Receive" button, Tools: Customize, New Business
Contact button, New Business Opportunity in BCM, or when I just attempt to
open Accounting 2007.

> When doing what?

Anything useful and productive.

> Steps to reproduce?

Accounting 2007: Double click the MS Accounting 2007 shortcut, or click the
MS Accounting 2007 icon once unter Start: All Programs.

Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc. You
cannot use it, but you can view contacts, opportunities, calander, etc.

> What is being logged to the Event Viewer?

Nothing.

> Which account types do you have configured?

Email: POP3.

> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Chuck" <(E-Mail Removed)> wrote in message
> news:8EF0FCEF-199E-4699-85D8-(E-Mail Removed)...
> > Stats first:
> > OS: Vista
> > Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
> > RAM: 2046 MB
> > System Type: 32 bit
> >
> > I have been using MS Small Business w/BCM 2007 religously since August 07,
> > but Outlook and Accounting keep crashing for whatever reason. BCM doesn't
> > distinguish regular contacts from business contacts anymore, I cannot sync
> > Outlook to my Windows Mobile 6 Smartphone, Accounting continually freezes,
> > email is getting lost, but on the positive side the BCM database is still
> > intact and that's why I still have hope. I have tried repairing, I have
> > tried
> > troubleshooting, I have tried calling MS, but all to no avail. This is my
> > last resort. Can someone please help me? Please email me if you can at
> > (E-Mail Removed).
>
>

Make sure you are looking in the Application Log in the Event Viewer. There
is no way that an application crashes and nothing gets logged to the Event
Viewer.

As for Accounting; use an Accounting newsgroup instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Chuck" <(E-Mail Removed)> wrote in message
news:3A01B30F-E61C-4B3B-A7EA-(E-Mail Removed)...
>> Any info on the crash itself?
>
> Nothing is logged. I just get a dialog box that says "Something has caused
> Outlook to stop working" Then "Microsoft Office Outlook restarting..." or
> my
> favorite "A problem caused the program to stop working correctly. Windows
> will close the program and notify you if a solution is available." That's
> it.
>
>> When exactly does it crash?
>
> When I press the "Send/Receive" button, Tools: Customize, New Business
> Contact button, New Business Opportunity in BCM, or when I just attempt to
> open Accounting 2007.
>
>> When doing what?
>
> Anything useful and productive.
>
>> Steps to reproduce?
>
> Accounting 2007: Double click the MS Accounting 2007 shortcut, or click
> the
> MS Accounting 2007 icon once unter Start: All Programs.
>
> Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc.
> You
> cannot use it, but you can view contacts, opportunities, calander, etc.
>
>> What is being logged to the Event Viewer?
>
> Nothing.
>
>> Which account types do you have configured?
>
> Email: POP3.
>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Chuck" <(E-Mail Removed)> wrote in message
>> news:8EF0FCEF-199E-4699-85D8-(E-Mail Removed)...
>> > Stats first:
>> > OS: Vista
>> > Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
>> > RAM: 2046 MB
>> > System Type: 32 bit
>> >
>> > I have been using MS Small Business w/BCM 2007 religously since August
>> > 07,
>> > but Outlook and Accounting keep crashing for whatever reason. BCM
>> > doesn't
>> > distinguish regular contacts from business contacts anymore, I cannot
>> > sync
>> > Outlook to my Windows Mobile 6 Smartphone, Accounting continually
>> > freezes,
>> > email is getting lost, but on the positive side the BCM database is
>> > still
>> > intact and that's why I still have hope. I have tried repairing, I have
>> > tried
>> > troubleshooting, I have tried calling MS, but all to no avail. This is
>> > my
>> > last resort. Can someone please help me? Please email me if you can at
>> > (E-Mail Removed).
>>
>>

I apologize for my ignorance. Here is what the Log stated:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6023.5000, Microsoft Office Version: 12.0.4518.1014. This session lasted
2257 seconds with 0 seconds of active time. This session ended with a crash.

and this happy data:

- System

- Provider

[ Name] Microsoft Office 12 Sessions

- EventID 7001

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-10-06T23:05:11.000Z

EventRecordID 777

Channel OSession

Computer Chuck-LappyETSC

Security


- EventData

6
Microsoft Office Outlook
12.0.6023.5000
12.0.4518.1014
2257
0



"Roady [MVP]" wrote:

> Make sure you are looking in the Application Log in the Event Viewer. There
> is no way that an application crashes and nothing gets logged to the Event
> Viewer.
>
> As for Accounting; use an Accounting newsgroup instead.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Chuck" <(E-Mail Removed)> wrote in message
> news:3A01B30F-E61C-4B3B-A7EA-(E-Mail Removed)...
> >> Any info on the crash itself?
> >
> > Nothing is logged. I just get a dialog box that says "Something has caused
> > Outlook to stop working" Then "Microsoft Office Outlook restarting..." or
> > my
> > favorite "A problem caused the program to stop working correctly. Windows
> > will close the program and notify you if a solution is available." That's
> > it.
> >
> >> When exactly does it crash?
> >
> > When I press the "Send/Receive" button, Tools: Customize, New Business
> > Contact button, New Business Opportunity in BCM, or when I just attempt to
> > open Accounting 2007.
> >
> >> When doing what?
> >
> > Anything useful and productive.
> >
> >> Steps to reproduce?
> >
> > Accounting 2007: Double click the MS Accounting 2007 shortcut, or click
> > the
> > MS Accounting 2007 icon once unter Start: All Programs.
> >
> > Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc.
> > You
> > cannot use it, but you can view contacts, opportunities, calander, etc.
> >
> >> What is being logged to the Event Viewer?
> >
> > Nothing.
> >
> >> Which account types do you have configured?
> >
> > Email: POP3.
> >
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "Chuck" <(E-Mail Removed)> wrote in message
> >> news:8EF0FCEF-199E-4699-85D8-(E-Mail Removed)...
> >> > Stats first:
> >> > OS: Vista
> >> > Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
> >> > RAM: 2046 MB
> >> > System Type: 32 bit
> >> >
> >> > I have been using MS Small Business w/BCM 2007 religously since August
> >> > 07,
> >> > but Outlook and Accounting keep crashing for whatever reason. BCM
> >> > doesn't
> >> > distinguish regular contacts from business contacts anymore, I cannot
> >> > sync
> >> > Outlook to my Windows Mobile 6 Smartphone, Accounting continually
> >> > freezes,
> >> > email is getting lost, but on the positive side the BCM database is
> >> > still
> >> > intact and that's why I still have hope. I have tried repairing, I have
> >> > tried
> >> > troubleshooting, I have tried calling MS, but all to no avail. This is
> >> > my
> >> > last resort. Can someone please help me? Please email me if you can at
> >> > (E-Mail Removed).
> >>
> >>