I initially set up my Cox email account using outlook express. Now I decided
to use Outlook instead. So I set that up. My problem is I see my emails on
the server when I access my account remotely, but I cannot get them to
download to my computer. The setup Wizard said it was able to send and
recieve, and then sends an email confirmation. I called Cox, but they said
they don't support Outlook for home use, so they couldn't offer any help.
Does anyone have any suggestions?

Did you delete the account in Outlook Express?
"Gwen" <(E-Mail Removed)> wrote in message
news:B04F9B56-26B0-4970-A46B-(E-Mail Removed)...
>I initially set up my Cox email account using outlook express. Now I
>decided
> to use Outlook instead. So I set that up. My problem is I see my emails
> on
> the server when I access my account remotely, but I cannot get them to
> download to my computer. The setup Wizard said it was able to send and
> recieve, and then sends an email confirmation. I called Cox, but they
> said
> they don't support Outlook for home use, so they couldn't offer any help.
> Does anyone have any suggestions?

Gwen <(E-Mail Removed)> wrote:

> I initially set up my Cox email account using outlook express. Now I
> decided to use Outlook instead. So I set that up. My problem is I
> see my emails on the server when I access my account remotely, but I
> cannot get them to download to my computer. The setup Wizard said it
> was able to send and recieve, and then sends an email confirmation.
> I called Cox, but they said they don't support Outlook for home use,
> so they couldn't offer any help. Does anyone have any suggestions?

If Outlook Express works, import the account into Outlook with File>Import
and Export>Import Internet Mail Account Settings and see if that helps
Outlook.
--
Brian Tillman

Yes, I believe it is deleted.

"Chuck Davis" wrote:

> Did you delete the account in Outlook Express?
> "Gwen" <(E-Mail Removed)> wrote in message
> news:B04F9B56-26B0-4970-A46B-(E-Mail Removed)...
> >I initially set up my Cox email account using outlook express. Now I
> >decided
> > to use Outlook instead. So I set that up. My problem is I see my emails
> > on
> > the server when I access my account remotely, but I cannot get them to
> > download to my computer. The setup Wizard said it was able to send and
> > recieve, and then sends an email confirmation. I called Cox, but they
> > said
> > they don't support Outlook for home use, so they couldn't offer any help.
> > Does anyone have any suggestions?
>
>
>

I did verify that my Express is not working now? Should I try to set that up
again and then do the import/export file with Outltook?

"Brian Tillman" wrote:

> Gwen <(E-Mail Removed)> wrote:
>
> > I initially set up my Cox email account using outlook express. Now I
> > decided to use Outlook instead. So I set that up. My problem is I
> > see my emails on the server when I access my account remotely, but I
> > cannot get them to download to my computer. The setup Wizard said it
> > was able to send and recieve, and then sends an email confirmation.
> > I called Cox, but they said they don't support Outlook for home use,
> > so they couldn't offer any help. Does anyone have any suggestions?
>
> If Outlook Express works, import the account into Outlook with File>Import
> and Export>Import Internet Mail Account Settings and see if that helps
> Outlook.
> --
> Brian Tillman
>
>

Gwen <(E-Mail Removed)> wrote:

> I did verify that my Express is not working now? Should I try to set
> that up again and then do the import/export file with Outltook?

If Outlook Express doesn't work, let Cox help you to get it working and then
import the account settings from it with Outlook.
--
Brian Tillman

I'll give it try. Thanks for your suggestions.

"Gwen" wrote:

> I initially set up my Cox email account using outlook express. Now I decided
> to use Outlook instead. So I set that up. My problem is I see my emails on
> the server when I access my account remotely, but I cannot get them to
> download to my computer. The setup Wizard said it was able to send and
> recieve, and then sends an email confirmation. I called Cox, but they said
> they don't support Outlook for home use, so they couldn't offer any help.
> Does anyone have any suggestions?