If you want a real answer from Microsoft you should ask them by calling
them. This newsgroup is a peer-to-peer newsgroup provided by Microsoft but
not actively monitored by Microsoft Product Support.
As I said (and referred to by using an official source) Office 97 isn't a
qualifying upgrade base, so wherever you upgraded from; the installation
didn't allow you to continue because you had Office 97 installed; must have
been something else.
If you've recreated your mail profile and it still modifies your account
setup configuration you probably have a virus scanner installed that
integrates with Outlook. They often modify the account information so that
the virus scanner can act as a mail proxy between your ISP and Outlook.
Disable this integration (see the documentation of your virus scanner for
this) and see if the issue is resolved now.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"ScottInTexas" <(E-Mail Removed)> wrote in message
news:CB4301C1-8B11-420E-967D-(E-Mail Removed)...
>
> As I said in my original post. I have purchased a "Qualifying" version of
> Office 2007. It installed AFTER it verified that I had Office 97. As I
> also
> said. Setting up my email account is NOT changing the fact that a back
> slash
> is being attached to the account when Outlook starts up.
>
> I was thorough in my first post and the actual issue has not been
> addressed.
> Anyone can just point to an online resource and say "try this". How about
> some real answers from Microsoft. I need a clean machine but they are
> actually preventing me from having one. Since I can't get any responses
> from
> Microsoft I was hoping someone here can help with the hundreds of issues
> regarding my setup.
>
>
> If I had uninstalled Office 97 BEFORE installing Office 2007, it would
> have
> rejected the install as it would not have found a qualifying version of
> the
> previous release. Mine is an UPGRADE.
>
>
> "ScottInTexas" wrote:
>
>> Outlook 2007 has been sending a oneline email for the past 20 minutes and
>> it
>> is still at 25%. I have tried a thousand time to set this up correctly.
>> When Outlook starts I get a prompt saying that it cannot find a
>> connection
>> (although I am on line) and gives me the option of a dial up, off line or
>> lan. I select lan and then I get a prompt saying that it cannot acces my
>> mail account because the address is wrong, showing the current seteting
>> with
>> a back slash at the end of my account. I cannot find where this is saved
>> or
>> defined, but it is NOT in the email account settings. If I close outlook
>> and
>> then try to reopen it, nothing happens.
>>
>> I am affraid to remove the old outlook 97 and the other 97 office
>> products
>> because if my upgrade can't find anything I will loose the hundreds of
>> dollars I spent on it because it wont beleive I am entitled to the
>> upgrade.
>> I hope that there is really someone there that can help me address these
>> office issues.
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